Error downloading folio to iPad via Content Viewer

Hello,
I'm having issues getting the folio to download to the Adobe Content Viewer for iPad app . . . every time I get this message "Error downloading folio. Please try again later."
I've built a single-app folio:
1024x768
Viewer version: 20
Orientation: Horizontal
PDF format
Adobe InDesign CS6 with the latest folio tools and builder
The folio consists of a single article with one page that contains two video files (two thumbnails that play full screen when activated)
OSX 10.8.2
I have both an iPad 2 and iPad 3rd generation that I have Adobe Content viewer on (latest version, iOS 6)
I've tried deleting the Content Viewer app and re-downloading a fresh version, I've tried completely rebuilding the folio from scratch, I've also created a new Adobe user name with a fresh account to try the folio with . . . and every time it uploads fine with no errors . . . . but refuses to download to the iPad.
Can anyone tell me what I'm doing wrong or what I should try??

Doesn't sound like you are doing anything wrong at all. It could be due to some performance problems on our servers that are creating problems downloading large files. Here are a few things that you could try:
If the folio is not already published, try publishing it as private. Downloads of published folios are often quicker.
Try creating two articles each having one video. Downloading two smaller files is typically better than downloading one large file.
If that still doesn't work, you can share the folio with [email protected] and I'll be glad to take a look.

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Need to download folios repeatedly in Adobe Content Viewer

Hi:
We are using Adobe Content Viewer (ACV) for a digital education project. The ACV app is used in iPad´s and when are turned off, we need to download again all the folios previously downloaded to the ACV app.
Someone who has the same problem, how to fix it?.
Thanks,
Oscar

I am using iPad 2 with iOS 7.0.4. and latest ACV, more than 10 gb free.
1. Basically, I download a folio on my iPad device, I can open it and everything is just fine. When I click "remove issues from library" I see both folios, one occupies 28 mb, the other one 48 mb. One is made for viewer version 20 the other for 26.
2. Then, I shut down the device completely and turn it back on after few seconds.
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5. When I launch ACV again, both folios have the cloud icon next to them, and I need to download them in order to view them, HOWEVER, when I click "remove issues from library" button, I see that both folios are still there with the same mb size.
So, it looks like they are still on the device, but for some reasons I need to re-download them again.
Unfortunately I don't have any other iPads to test these folios.
Just to remind, this happens only to 2 out of many folios, both were made in summer last year, they are not published and are only used on the current device as presentations.
Regarding updates, to be honest, I don't remember if I had this prior to last iOS update, but I might not have noticed that.
Usually, if I see there is an update, I just update it.
Is there anything you would recommend to try?
I have not yet tried to remove ACV from the device and re-install. Or unshare that folio and share it again.

Navigation buttons not working in iPad Adobe Content Viewer

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How create URL for see my folio on the web content viewer ?

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I try to create URL for see my folio on the web content viewer but nothing Work
i have this informations :
my applicationName
my accountID
my publication Name
and my articleName (even if for this i'm not sure)
All my articles are free, my folio is published...
For information my folio is in PDF format with the resolution 1024x768
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Rather than cobbling together the individual parts of the URL, create a development app with social sharing enabled and at least one article set to free. When you share the article of the published folio, you'll see your web viewer URL.

Folios Missing in Adobe Content Viewer on iPad

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Same thing with us. I have 35 iPads that I need the content viewable on ACV.
24 are iPad 2, iOS7, latests ACV - I can download, view once, then next time it dissapears
11 are New iPad (4th gen) , iOS7, latest ACV, I can download once, then next time it dissapears
1 iPad Air, iOS7, latest ACV, can download and the folios are persistent. They always appear.
We need a fix for this ASAP. We have presentation using these in 7 days.
More information......
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Message was edited by: ZipESS to add additional model and software version info

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There is no obvious path to the library in Adobe Content Viewer, either?
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I wish Adobe would allow Creative Cloud members to use the same process
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View .folio via Content Viewer?

Hi all,
I’m really desperate for help here, and I’m sorry if my question is a stupid one. I’ve spent three days search for an answer, and just cannot find a definitive answer anywhere.
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T

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I too having the same problem like you guys, it just suddenly stop working for me 3 days ago. It did noticed there's an update but failed to download it.
Cannot update libary. An error has occurred.
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How can I view content that I've archived on the iPad Adobe Content Viewer?

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Dave

Ipad previewing - content viewer app

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I must say that's not my experience. I wish every piece of software I use had forums like this where within half an hour of posting a problem I had a solution. I couldn't care less if the solution is pretty or not, so long as it works.
Software companies can't win. They release something new this way, with an accompanying support forum, and they're accused of beta testing by proxy. They release something new, say it's finished and let us get on with it, and they're accused of not testing the product enough first.
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Hi all,
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Hi Bob,
when we check it using the content viewer, all 'pull tabs' using scrolling frame are in place (see attached).
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Re: Can't test PDF folio on desktop Adobe Content Viewer

Hi Bob,
I know this is an old thread, but I got this same error while following along with your DPS Essential Training Lynda.com tutorial, chapter "Previewing Your Work" on the desktop, using the tutorial files for that chapter as directed. I'm using CS6, and the viewer version goes no higher than 24; when I check for updates, there are none available. Might this error be related to viewer version or an error in my folio creation?

Bob, Thanks. I figured as much. However, as mentioned, when I try to update through InDesign Help as you recommend in the tutorial, no updates show for Adobe DPS; also when I log in to the Folio Builder panel, I can't even use anything since it's not updated.
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DPS Desktop Tools CS6 32.0.0 Update
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Error downloading folio to iPad via Content Viewer

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