Error downloading videos purchased on iTunes store

I recently upgraded to the 30GB iPod w/ video. I purchased a couple of videos from the iTunes store and when I attempt to download I get an error message: "There was an error downloading you purchased music. The disk could not be read from or written to." I even went as far as removing my old software and reloading the new disk. Can someone help me out? My laptop is pretty full but I've still got 9GB free.

No, but thanks for the help. I checked and it is not read only. It is a corporate laptop. Could it have to do with the security selections?

Similar Messages

Can't download videos purchased from ITunes store onto hard drive

My video Ipod already contains a number of videos. However three recently purchased videos will not download onto the computer. Each time download is attempted the following error message appears " There was a problem downloading. The disk you are attempting to use is full. Removing files and emptying the Recycle bin will free up additional space". We have repeatedly checked and deleted any old stuff on the hard drive - there is plenty of free space yet we can't get the videos onto the computer!!!!!

there is no longer a 20 GB ipod...only a 30 GB ($300) or 60 GB ($400)

Error downloading digital booklet from iTune store

Each time I start iTunes it connects to the iTunes Store in order to retrieve a digital booklet, part of an album I recently purchased, but I get an error message that says I do not have enough access privileges. The error message is driving me mad, and I don't even care about downloading this booklet! Can anyone help?

Hello Amy,
No. You can't download a digital booklet using an iPod, iPhone or iPad. You will have to download it using a computer. Once downloaded, you can transfer it to your iPhone.

Older music/TV shows & videos purchased from iTunes store no longer work on PC (iTunes only)

Hi,
I am having trouble with iTunes on my Win PC and would like some help. It clearly appears to be a software or configuration issue. Essentially all my older music videos and TV shows all purchase from the iTunes store (anything older than 2012) simply will not play with iTunes (but will play with all other Win apps). Here are the details:
1) Running new PC with Win 7 ultimate
2) All media files in one location (iTunes folder) all new tunes and videos are stored there
3) I am running iTunes v10
4) Newly purchased music videos work - older ones (from 2011-2006) no longer play. Same with newly purchased TV shows but not older ones.
5) When file is selected in iTunes it simply does not play them (no crash, no sound, nothing) - itunes is still active and you can select other music, etc.
6) Videos play in Win player and any other windows app applied to them (sourced directly from iTunes to Explorer)
7) Problem did not exist in much earlier version of iTunes (or I would not have purchased them, duh)
8) Problem existed in last few versions of iTunes
9) Problem existing on last PC as well as this new one
9) ALL videos STILL work fine on my ipad and ipods - nothing wrong with those files themselves
10) I have searched online and tried: control panel selections with Quicktime (3D video setting), uninstalling itunes several times, uninstalling quicktime, etc.
11) All tests pass with iTunes diagnostic
Please help if you can! Thanks.
best, AHC99

By the way... ALL music files back to 2004 still play fine on iTunes on the PC...

Cannot download a purchase from iTunes store

I purchased the movie 20 feet from stardom and when I try to view it I receive this message,
"This computer is already associated with an Aplle ID.
If you download past purcahses with your Apple ID, you cannot auto download or download past purchases with a different Apple ID for 90 days".
My computer has only ever had my current Apple ID associated with it, I have made many purchases movies, TV shows and music, this is the only download that I am having an issue with. My receipt came to my email address etc. I am not sure why I am receiving this message or how to gain access to this movie.

The message is to contact iTunes Support, not to post on here, which you can do via this link and ask them why the message is appearing (we are fellow users, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Everytime i try to download songs purchased from itune store to itune account. A warning comes up that I have exceeded the 5 account per computer limit. I only have one account. What is this?

Why do I get a warning that I have exceeded the 5 account limit per computer, when I only have one account. It will allow me to purchase songs from itune, but will not download them to my itune account.

The very similar situation with mine:
https://discussions.apple.com/thread/3492726
I can't find any solution. I don't even remember when I changed my apple ID! So does that means I cant recovered my purchased apps from my " old" account? I am totally innocent, for I did not intend to "Change" my account name

HT1391 How do I download movies purchased from itunes store on to a flash drive?

How do I transfer movies purchased from itunes to a flash drive?

Right-click one in iTunes, show it in the Windows Explorer, and drag its file to the flash drive.
(79036)

I cannot download music purchased from iTunes store to iPod

All of a sudden when I connect my 2G Nano I get an error message that says, "Some of the items in the iTunes library were not copied to the iPod "your name iPod" Because your iPod software is too old. Go to the Summary in iPod preferences and click Update to get the latest iPod software update."
When I click OK The "Update" button is greyed out and I cannot select it. On the Summary tab under "Version" it says "your iPod is up to date."
What I noticed is that any songs in my playlists that were purchased through the iTunes music store were not transfered to the iPod. The difficult work around is to burn those songs to a CD and re-import them as mp3's. I tried deauthorizing and reauthorizing my computer which did not work. I also rebuilt my iTunes music library which did not work.
I belive when I irst set up this new iPod about 3 weeks ago this was not a problem and purchased songs transferred from iTunes to the iPod but now they don't.
Any Suggestions?

Also I forgot to mention that when all this was happening, I wanted to Retore my iPod but this option was also greyed out in the summary section and it wouldnt let me do it, therefore I hooked it up to my Windows XP machine and was able to restore the iPod. Now it was formatted for Windows. I hooked it up to my Mac machine and got all the same problems but it downloads everything from itunes to the iPod except purchased music.
So I opened iPod Updater and it said that it cannot update the iPod because it if formated for Windows. It also says if I now want to Restore it, I need to connect using a firewire cable whereas before I was using a USB cable because it said the Nano is not compatible with a firewire cable.
Arghhhh.

ITunes won't load video purchases from iTunes store to Video IPod

I'm getting some of the videos I purchased but not all of them, and there is certainly enough space on the iPod, I've gone through all off the steps even to creating a new user account and erasing the library, and poof still nothing, any suggestions?

Connect your iPod and allow iTunes to open (or open it manually). Highlight the iPod and select the tab for the video type - Music for music videos, Movies or *TV Shows.* Read all of the options carefully and determine which one applies to you.

Slow download when purchasing from iTune store

for the last two days, downloads from iTunes are very slow. Today, 10 mins. to download album. Other downloads on Safari and Mail are fine. Any similar problems out there? Answers? thnx.

You Only get one download with Audiobooks... it has always been the case
See this Discussion...
https://discussions.apple.com/message/21578649#21578649
mhat79 wrote:
I hope it's not like the map issue in the ios 6
Have no idea what you mean by this or how it is remotely related to your issue.

I recently purchased a video from the itunes store and successfully downloaded it to my ipad2. After syncing my ipad , the movie was lost and Videos App only shows Rentals, Podcasts, Music Videos, what happened to my purchased videos, please help

I recently purchased two videos from the itunes store. I downlooaded them both successfully to my ipad2 Videos App, the next time I synced the ipad the Movies title was erased and the remaing titles: Rentals Podcasts & Music Videos were left, what happed to the Movies title? I am now getting a message saying (my ipad does not support movies I purchased) anyone else experiencing this problem, any suggestions?
don2skis

There is a few events where I could see this happening...
It's possible if you computer is not authorized with your iTunes Store account it may not have transfered your purchases from the iPad to the computer. To check, Open iTunes> Select the "Store" menu along top of the program and select Authorize this computer. Sign in with your AppleID and password, this will make sure your computer is authorized for the future so you can transfer purchases from your device.
http://support.apple.com/kb/HT1848
However, if your Movies are missing now you'll need to request to redownload or "regrant" them. Please send an email ticket into iTunes Store via...
http://www.apple.com/support/itunes/
Select "Video Purchases" in the grey boxes, then "Lost or Missing Items", then click the link to "Email Us" on the right. Fill out that form and the folks at the iTunes Store should get back to you less than 24 hours.

TS3297 When trying to purchase music on my MacBook Pro I got this message: Could not purchase "Wish List". An unknown error occurred (5002) in the iTunes store.

Trying to purchase music and received this message: Could not purchase "Wish List". An unknown error occurred (5002) in the iTunes store. Try again later. I have tryed multiple times and still keep getting this error message. I have the downloaded the latest iTunes version. What is the answer?

So you already followed these steps?
This alert is often the result of an issue with verifying your billing.
Quit iTunes.
Open iTunes.
Test the issue.
If it persists, sign in to store.apple.com using your iTunes account
Click on Change account information
Modify or remove your credit card information.
Click Continue.
Test the issue.
If you have I'd try calling AppleCare back and telling the it is error 5002 and already tried troubleshooting steps as listed in TS3297 and that you have already tried to email iTunes support and have yet to recieve a response.

I get error "audio format not compatable" when downloading music from the itunes store

I get error "audio format not compatable" when syncing ipod classic. Music purchased from itunes store.

If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copy of the track and try redownloading a fresh one. See the following document for instructions:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

I synced a movie from my laptop 2 my iPad but lost some music video I purchased from iTunes store. How can I get them back ? Thxs

I synced a movie from my laptop 2 my iPad but lost some music video I purchased from iTunes store. How can I get them back ? Thxs

Sorry, but movies cannot be downloaded more than once without charge, so if you don't have a viable backup, you may be out of luck. You can, however, contact the iTunes Store, explain the situation, and see if they can make an exception for you.
http://www.apple.com/support/itunes/contact/
Regards.

I am trying to download previously purchased music from iTunes, it show "purchased" in iTunes Store but does not show up under previous purchase tab

There are several albums that I've previously purchased that somehow were deleted from my computer & iPad. When I go to download available purchases on PC it say that all available punches have been downloaded. When I check iTunes Store it show as "purchased". When I try to check & download from iCloud via either iPad or PC these items do not show up under items purchased.
I can't even re-purchase the item, which I've tried since it shows as purchased in iTunes Store. This is very troublesome because there is no way for me to access these previous purchases. I have been using iTunes & various Apple products with the iTunes Store for several years & there is a lot of money invested in these previous purchases, that there is no way for me to access. As mentioned, I'd even be willing to re-purchase some of these items (though this should be unnecessary). But, the iTunes Store won't let me, because the items show up as purchased in store, but not on any of my devices!!!
Help!

Hey innerev2003,
Thanks for the question, and welcome to Apple Support Communities.
If, while searching through your past purchases, items are unavailable to download and show a "Purchased" button, they are still on your computer. It may be best to search your iTunes library by clicking Music, then use the search bar at the top right.
If you are completely sure the items are no longer in your library, try signing out of the iTunes Store, and then back in.
iTunes 11 for Windows: Manage your iTunes Store account
http://support.apple.com/kb/PH12507
Thanks,
Matt M.

Error downloading videos purchased on iTunes store

Similar Messages

Maybe you are looking for