Error during the retrieval of the logon data store Message was Not Created

Dear Gurus,
I got this error while creating support message.
Error in Local Message System: Error during the retrieval of the logon data store Message was Not Created
Message no. BCOS088
Wether this support message will be send to SAP Support or internal sap support team in an organisation.
I am new to SAP BASIS. Kindly explain clearly

Paste the entires from BCOS_CUST table
Regards
Nick Loy

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Error during the retrieval of the logon data store Message was Not Created

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