Error e_lic_already_fullfilled_by_another_user. when I try to download to adobe. Kobo already reset licence. now what?

How do i fix this problem?

I have just encountered the same problem and all the same frustrations as karliekate, except that I haven't got a new eReader.  I just use my PC, so I don't know what might have caused this.  The Adobe Help (!!) pages say to contact the eBook provide (the library) whose site says contact Adobe, although it should be well known by now that software producers like Adobe, Apple, Microsoft and many others are completely indifferent to their customers' problems.

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