Error: EdgeInspect.exe - Entry Point Not Found
I'm getting the following error message when launching the Adobe Edge Inspect:
---------------------------EdgeInspect.exe - Entry Point Not Found---------------------------The procedure entry point SetGestureConfig could not be located in the dynamic link library USER32.dll. ---------------------------OK ---------------------------
Followed by another dialog mentioning C:\Program Files (x86)\Adobe\Adobe Edge Inspect\EdgeInspect.exe Edge Inspect has stopped working
More details:
Problem signature:
Problem Event Name: APPCRASH
Application Name: EdgeInspect.exe
Application Version: 1.0.372.4762
Application Timestamp: 51098b6d
Fault Module Name: USER32.dll!SetGestureConfig
Fault Module Version: 6.0.6002.18541
Fault Module Timestamp: 4ec3e39f
Exception Code: c0000139
Exception Offset: 0006f52f
OS Version: 6.0.6002.2.2.0.256.6
Locale ID: 1033
Additional Information 1: 9d13
Additional Information 2: 1abee00edb3fc1158f9ad6f44f0f6be8
Additional Information 3: 9d13
Additional Information 4: 1abee00edb3fc1158f9ad6f44f0f6be8
I tried googling but I haven't found any solutions, so I thought I'd ask for help here.
No, there is no timeline like that. Vista support for any product will vary from team to team depending on a huge variety of factors.
For us, we're not even sure why it no longers works on Vista. As I said above, it could be a recent change we made or a change in one of the libraries we use with the desktop application. The solution is nowhere near as simple as posting the older version of the desktop application. Edge Inspect is a system of multiple pieces that all have to work together and be able to communicate with each other. Even if we posted the older version of the desktop piece, it's likely that you'd find Edge Inspect features that didn't work because the other pieces no longer spoke to it correctly. It would get progressively worse with each release until it stopped working entirely. And we simply don't have the resources to support a Vista version of the desktop application and keep it up to date with all the other pieces of the application.
We never devoted any of our limited dev or testing resources to testing on Vista and can't start doing that now. In our original FAQ we noted that it was not supported but that we didn't know of any issues with Edge Inspect running on Vista. That's now changed. I've updated the FAQ, and we'll be modifying the installer to reflect the new situation.
I'm sorry, but the final word from engineering and product management is in, Edge Inspect does not support Vista.
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