Error for Photoshop Elements 3 & Horrible Response From Support
I own Adobe Photoshop Elements 3. It was installed on my Macbookpro and my G5 desktop.
The G5 died. I tried to install the software on my new iMac. It let me get all the way through installation then gave me this error message:
Could not complete your request because of missing or invalid personalization information.
So I got online via chat. After an excruciating hour of communicating with someone who put me through a series of unnecessary steps I was told to contact techncial support and complete a technical case. It took awhile to find the form. Finally I sentit off and got this reply:
At the outset, please accept our sincere gratitude for the time taken and efforts made by you in sharing your concerns with us.
I would like to inform you that your product Adobe Photoshop Element 3 is now out of product support lifecycle and hence is not supported by Adobe anymore. Currently Adobe support is available only for Adobe Photoshop Element 8 and 9, which are the most recent versions of the product.
In the first place I am not looking for product support. I am just trying to load the software. Does Adobe really need another $60 or so from me? I don't need a later version. The software works perfectly.
And I'd probably be happy to buy new software if I hadn't had to go through all these steps to get this recommendation. Why aren't the guys on the chat post advised to send the Elements 3 people off to buy new software?
When I googled this error message, I discovered it happens to a LOT of people. Why doesn't Adobe have a standard, easy automated fix instead of involving one-to-one interactions that take up their time and mine?
Please try downloading the trial of PSE 9 from link https://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements&loc=en_us&crosssel l=selected.
You can first review the features in PSE 9 http://www.adobe.com/products/photoshopel/features/?view=topnew.
Thanks,
Garry
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Messaggio originale----
Da: [email protected]
Data: 18/05/2012 22.20
A: "Questionlady"<[email protected]>
Ogg: Problem with installing Photoshop elements 9 and adobe support advisor
Re: Problem with installing Photoshop elements 9 and adobe support advisor created by Jeff A Wright in Trial Download & Install FAQ - View the full discussion
Did you try the steps listed in http://helpx.adobe.com/creative-suite/kb/troubleshoot-error-messages-b ootstrapper-cs5.html which was identified by the Adobe Support Advisor? If so can you please list each step and the result of those steps. This will allow us to best advise you on your next steps.
Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/4420419#4420419
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