Error getting LIcence  Licence communication problem E_IO_CANNOT_OPEN

I am unable to download books from the public library.  I am so sad about this. 
I get the above error message

This error is related to Network error during digital rights management.
Please visit below url:
https://helpx.adobe.com/digital-editions/kb/error-drm-error-activate-access.html
Thanks

Similar Messages

  • Can't download book. Get the following message. "Error getting license server communication problem MW_ADEPT_CORE_EXPIRED" I have no faith in this type of communication because I have never recieved answers from forums/ wish you could afford a live person

    can't download book. Get the following message. "Error getting license server communication problem MW_ADEPT_CORE_EXPIRED" I have no faith in this type of communication because I have never recieved answers from forums/ wish you could afford a live person

    I select a book to read from my library it takes me to digital editions and this message comes up. Has been working for a couple of years but something has happened, maybe I did it but don't and to make it worse there is no one to contact to fix it. Get the following message. "Error getting license server communication problem MW_ADEPT_CORE_EXPIRED" I

  • Error getting license Server communication problem: E_ADEPT_CLIENT

    I am new to ADE.  I just purchased an e-book from Books-a-Million last evening and when I try to download the book to ADE I get
    Error getting license Server communication problem: E_ADEPT_CLIENT
    I am trying to download to ADE so I can move it to my nook.  This is proving to be very frustrating.  I have ADE authorized and the Nook authorized.
    Any advice would be welcome.
    Thank you.

    Welcome to the forum....
    Error messages from ADE are not always clear and useful, and this one is one
    of the ones that can have a couple of meanings.  There's a posting HERE
    <http://technology.myblogzone.info/2011/01/how-to-solve-the-error-getting-license-message-i n-adobe-digital-editions/>
    that
    explains in part what's happened, and I hope it's useful to you.  Good luck!
    And I hope this helps.
    ===============

  • Error getting License Server Communication Problem: E_ADEPT_NO_TOKEN

    I can't download a book as I keep getting this error:
    Unable to download
    Error getting License Server Communication Problem:
    E_ADEPT_NO_TOKEN
    Can anybody help?

    This error comes when distribution right is not properly set by your library.
    You need to contact your library to get this fixed.

  • Please help me. i get the following error " error getting license, server communication problem, E_ADEPT_DOCUMENT_TOO_SHORT

    HI,
    I am using this for the first time. I have downloaded a Adobe E-book from my library. I installed Digital Edition 4 and i keep on getting this message when i try to get the book from my pc downloads. Please help me overcome this issue
    regards,
    kapil desai

    Please try de-authorizing and authorizing again.
    Steps to De-authorize
    1) Switch to Library Mode by clicking Library button
    2) Select menu item Help--> Erase Authorization or Press Ctrl+Shift+D
    3) Click Erase button to De-authorize
    Steps to Authorize
    1) Launch ADE
    2) Switch to Library Mode by clicking Library button (if you are in Reading Mode)
    3) Select menu item Help-->Authorize Computer or Press Ctrl+Shift+U
    4) Enter the valid credential to Authorize
    Hope this solves your problem.

  • Library books downloads fail I get the following message:  "Error getting license Server Communication Problem   E_AUTH_BAD_DEVICE_KEY_OR_PKCS12

    I am using the most recent version of Adobe reader, have uninstalled and reinstalled multiple times to no avail.

    How To Change the Authorized Adobe ID
    http://www.adobe.com/go/digital-editions-createID
    What do you do if your copy of Adobe Digital Editions is authorized with the wrong Adobe ID? This can happen if you’ve started using a different Adobe ID or you somehow messed up the authorization in the past.
    If you’re trying to open an ebook when Adobe Digital Editions is authorized with the wrong Adobe ID, you’ll get an error message like: “License fulfilled by a different user” or something similar referencing licensing or authorization.
    Important note: If you have some ebooks that do require your current authorization, those will become unreadable if you authorize with a different Adobe ID.
    deauthorize
    The first thing to do is deauthorize Adobe Digital Editions. This will remove your current authorization.
    1. Open Adobe Digital Editions
    2. On your keyboard, simultaneously press the Ctrl, Shift, and D buttons (if on Windows) or the Cmd, Shift, and D buttons (if on a Mac)
    3. Click the “Deauthorize” button
    After this you should close Adobe Digital Editions, and then open it again.
    re-authorize
    If you’ve followed the steps above, your copy of Adobe Digital Editions is no longer authorized.
    Open Adobe Digital Editions
    Adobe Digital Editions will behave as if you’ve just installed it, and will prompt you to enter your login information for your Adobe ID. Use the Adobe ID account information that you want to use to authorize Adobe Digital Editions.

  • I'm unable to download, error getting license, server comm. problem

    When trying to download I'm getting: E_AUTH_bad_ DEVICE_KEY_or PKSC12

    Moved to Adobe Digital Editions forum.
    Neil

  • Error getting license. license server communication problem: e_adept_document_type_unknown

    I began this day with ADE 17.2 and tried every proffered solution to no avail. The last suggestion was to update to ADE 3.0.
    The exact error message is:
    Unable to download. error getting license. license server communication problem: e_adept_document_type_unknown
    I have tried completely disabling the firewall (domain, public, private) and the problem persists. I have tried running ADE as system admin with same results.
    I've read all the posts on this forum and it appears no one has found a solution.
    Please note: I do not have a proxy, currently all firewalls disabled, no anti-virus software used.
    Windows 7 SP 1 32 bit home premium
    Firefox 27.0.1
    Shockwave flash 12.0.0.70
    Network connection is wifi home network
    Content to be downloaded is PDF from Google Play Books
    Is there anyone who can offer a solution ....
    UPDATE:
    My husband figured out how to disable the firewall on the router and we tested again (and simultaneiously with software firewall disabled). Still didn't work.
    I also created a Firewall Rule specifically for this application:
    GENERAL
    Name: Adobe Digital Editions 3.0
    [x] Enabled
    Action: Allow the connection
    PROGRAMS AND SERVICES
    This program: [local path to]\DigitalEditions.exe
    Services: apply to all programs and services
    COMPUTERS
    [nothing selected]
    PROTOCOLS AND PORTS
    Protocol type: any
    local port: all
    remote port: all
    ICMP: [default]
    SCOPE
    local IP: any
    remote IP: any
    ADVANCED
    Profiles: domain, public, private
    interface types: [default]
    Edge traversal: defer to application
    USERS
    [defaults]
    Authorized: [nothing entered]
    Exceptions: [nothing entered]
    UPDATE:
    I was reading other posts on similar topics and one of the suggestions was to try OverDrive. Since I already have it, I tried it and received the following error message:
    The specified OverDrive media file "[local path]\AppData\Local\Temp\Seams-Unlikely-epub-2.acsm" is not valid. (The OverDrive media file root element is not valid.)
    According to OverDrive's help forum that means the ACSM file can ONLY be downloaded with ADE!
    http://help.overdrive.com/article/0644/What-to-do-if-you-get-an-ACSM-The-OverDrive-media-f ile-root-element-is-not-valid-error-when-using-OverDrive-Media-Console-for-Windows-or-Mac
    UPDATE
    Have learned we have a WNDR4500 router with built-in firewall which can not be disabled. On the NetGear forums, there was the uninformative suggestion to "use DMZ in the router settings" to disable the firewall. In looking at the settings for our firewall, the nearest screen I could find to resemble that suggestion contained the following:
    [ ] Disable Port Scan and DoS Protection
    [ ] Default DMZ Server [192.168.1.0]
    [ ] Respond to Ping on Internet Port
    [x] Disable IGMP Proxying
    MTU Size(in bytes) 1500 bytes
    NAT Filtering [x] secured [ ] open
    [ ] Disable SIP ALG
    I'm afraid this is beyond the scope of my understanding and have no idea what I should be doing here so have made no changes.

    Adobe Digital Editions Communications Error When Downloading PDF from Overdrive (and maybe elsewhere too):
    If you get an “error getting license server communication problem” message in Adobe Digital Editions:
    1.  Try downloading any of the PDF files from Adobe here: http://www.adobe.com/products/digital-editions/eBook.html
    2.  Now re-download the book from Overdrive
    3.  Enjoy!!
    I figured this out after many, many hours of frustration . .  hope it helps!!

  • License server communication problem: E_ADEPT_DOCUMENT_TYPE_UNKNOWN

    license server communication problem: E_ADEPT_DOCUMENT_TYPE_UNKNOWN
    Trying to download and open a an ebook. However when downloading the content i get the following error message:
    error getting license. license server communication problem: E_ADEPT_DOCUMENT_TYPE_UNKNOWN
    Please advise how to fix this and actually download the ebook.

    Adobe Digital Editions Communications Error When Downloading PDF from Overdrive (and maybe elsewhere too):
    If you get an “error getting license server communication problem” message in Adobe Digital Editions:
    1.  Try downloading any of the PDF files from Adobe here: http://www.adobe.com/products/digital-editions/eBook.html
    2.  Now re-download the book from Overdrive
    3.  Enjoy!!
    I figured this out after many, many hours of frustration . .  hope it helps!!

  • ADE Network requirements - License Server Communication Problem: E_ADEPT_DOCUMENT_TYPE_UNKNOWN:

    Oh the joy and bliss of DRM'd training material. From my Android I can access the SAP training manual, however, from my work desktop I cannot. ADE is installed, my account activated, I have downloaded a free document (The Adventures of Sherlock Holmes). However, when I try to load the training manual, I get this error:
    "Unable to download. Error getting License. License Server Communication Problem: E_ADEPT_DOCUMENT_TYPE_UNKNOWN:"
    My theory is that ADE is attempting to access a server through our proxy / web content filter and is being tripped up. I would like to view some log files, understand the network requirements, etc. in order to properly formulate a request to have our network configuration adjusted to permit this content.
    ADE Version 1.x had the option to turn on logging (Ctrl-Shift-T, enable logging...) however, in version 3.x, Ctrl-Shift-T does nothing.
    Any help is appreciated!

    Adobe Digital Editions Communications Error When Downloading PDF from Overdrive (and maybe elsewhere too):
    If you get an “error getting license server communication problem” message in Adobe Digital Editions:
    1.  Try downloading any of the PDF files from Adobe here: http://www.adobe.com/products/digital-editions/eBook.html
    2.  Now re-download the book from Overdrive
    3.  Enjoy!!
    I figured this out after many, many hours of frustration . .  hope it helps!!

  • Server communication problem: E_ADEPT_IO

    Hi, I'm getting error:
    Error getting license
    Server communication problem: E_ADEPT_IO
    In Adobe support (lhttp://kb2.adobe.com/cps/402/kb402747.html) I've found information:
    "To resolve this issue, modify your firewall or other software to allow your machine to connect to the activation server at http://adeactivate.adobe.com/ "
    I can't connect to that site. I've also checked in in http://www.downforeveryoneorjustme.com/http://aractivate.adobe.com
    Is it down?
    Plz help!

    Yep, apparantly it's down : http://forums.adobe.com/message/4101091
    Unfortunately the error message given in the application is pretty much useless unless you Google it.

  • Problem with: Error getting licence E_ADEPT_DISTRIBUTOR_AUTH

    Hello.
    I sent file to ACS by packaging and then added Distribution Rights to obtained UID.
    Then I created GBLink to fulfillment and download XML file with fulfillment data. After opening in my Adobe Digital Editions I've got:
    Error getting licence
    Server communication problem
    E_ADEPT_DISTRIBUTOR_AUTH
    The problem appears with few files. Other files are OK. Packaging process is the same for all files, the fulfillment process also. I'm trying on few ADE instances (different machines).  What should I check to fix the problem?
    thanks in andvance
    best regards
    LS

    ... Any ideas? Maybe I've made a mistake in my  alghoritm.. I'll try to describe it to You:
    My application  is a eCommerce system with selling books to a end client.
    Alghoritm
    1. I take a pdf/epub file (non-drm) and import it to the application and create new product for this file.
    2. During import I make packaging request to ACS and after that /admin/ManageDistrubutionRights (product has the same rights for all end-clients)
    3. The end-client buys a book, then he pays and waiting for Payment Service confirmation.
    4. After  payment confirmation, application creates GBLink for fulfillment, sends a request to ACS and it receives XML with fulfillment information from ACS. This XML  is saved in the application store.
    5. End-client downloads received and stored fullfilment XML and opens it in Adobe Digital Editions (application sets MIME type  to "application/vnd.adobe.adept+xml")
    When other client buy a the same book, application will generate new GBLink, receives new fulfillment XML and serve it to the new client.
    Is the alghorithm correct?
    Thanks in advance
    LS

  • ERROR GETTING LICENSE:license Server Communication Problem:E_ADEPT_USER_AUTH

    Bought this book "Frontline Ukraine in epub format" from kobobooks and digital editions will not download it returning the following message:
    ERROR GETTING LICENSE:license Server Communication Problem:E_ADEPT_USER_AUTH
    Kobo help offer no solution.
    I have and still can dowload the other book I purchased some time back using the same method.
    Any suggestions as to how I might download this book would be very welcome.

    Same issue for me and many others
    I had version 1.7 (win 7, 64bit) working fine until this morning.  Books downloaded ok from both local library using overdrive and school library using EBL.  Then one *.ascm file failed to load citing an IO error on network request.
    I followed the instructions at OverDrive | What to do if there is an "IO Error... and this didn't work.  Same error still appeared.
    Next tried upgrading to most recent version of Digital Editions, which migrated in my borrowed books and my authorisation okay.  Tried clearing cache and ensuring every adblock etc still turned off, redownloaded the *.ascm and got a new Check! Activation error....
    I removed my authorisation, then closed, reopened and reauthorised and then cleared files as per Overdrive link above...  now getting
    Unable to download
    Error getting licence. Licence server communication problem.
    E_Adept_Document_Type_Unknown:
    Occurs with book PDF and ePub versions of the *.ascm and is very frustrating!

  • I have a error with downloading: Error getting license: license server communication problem?

    How can I solve this problem..Trying to download ebooks. finding error with downloading: Error getting license server communication?

    Hi,
    Could you please post the error code. It will be something like this :"E_ADEPT_CORE_KEY_MISMATCH"
    Thanks!

  • Communication problem with proxy server

    We have establish the configuration of an iPad to access the enterprise net, but when trying to access any webpage we get the next message: Safari can not open the page. Error:"There is a communication problem with proxy web server (HTTP)"
    The access has no problems with other movile devices.
    Ahy help?

    Hi,
    I am not sure whether you have already solved the problem or not....
    Do the following to deploy MobileBIService.war file on tomcat
    1.Stop Tomcat Web application server.
    2.Copy the file, MobileBIService.war from [Install directory]\Mobile 14\Client to the Tomcat's "Webapps" directory.
    In my case, I copied the MobileBIService.war from C:\Program Files (x86)\SAP BusinessObjects\Mobile14\Client to C:\Program Files (x86)\SAP BusinessObjects\Tomcat6\webapps. ( I used BO 4.0 SP02)
    3.     Start Tomcat.
    Restarting Tomcat would automatically deploy war file as a Web App
    One folder u201CMobileBiServiceu201D will appear in webapps folder when MobileBIService.war is deployed successfully.
    Hope it helps.
    Regards,
    Ankur

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