"Error Getting Licence. License Server Communication Problem. E_ADEPT_DOCUMENT_OPEN_ERROR
After a fatal HDD crash and rebuild, my ADE was working fine but now it's not. I purchased a book from Google, it starts to download to ADE then I get the ADE message "Error Getting License. License Server Communication Problem. E_ADEPT_DOCUMENT_OPEN_ERROR. Can anyone help? I've re-booted and re-authorized with no success. My wife is all over me to get this fixed so she can read the book. Thanks.
FYI: ADE 4.0.3 Windows 7x64
I was unable to download the book so I couldn't open it. However, I've been doing some experimenting and have finally got the book downloaded to ADE with some challenges. Here's what happened.
Prior to my HDD crash my Digial Editions library was on C:drive. When I restored my lost data it put it back on the C:drive. I copied it with all my other data to the new My Document on F:drive, pointed my existing My Documents to the F:drive.and re-installed ADE. It worked but VERY VERY slow loading. (4 minutes and not the only program to slow down. I checked drive share and everything should work well but it doesn't). Fine, I then pointed My Documents back to the C:drive and the original ADE library. Voila! It loads right away like it used to but now I get the open document error. This morning I redirected My Documents back to the F:drive which is where it was when I set up ADE. It again took many minutes to load but then allowed me to download the book.
So I guess the real questions is this: How can I move my ADE 4.0.3 library from the F:drive back to the C:drive without getting this kind of error? In absence of any better suggestion I'm going to uninstall ADE, point My Documents back to the C:drive which contains the original restored ADE library and re-install ADE. Do you think that makes sense?
Thanks for your help.
Similar Messages
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Can anyone please help me to overcome this e-book download error message? It reads: "Error getting License, License Server Communication Problem: E_ADEPT_DOCUMENT_OPEN_ERROR. I would be most grateful.
Please try de-authorizing and authorizing again.
Steps to De-authorize
1) Switch to Library Mode by clicking Library button
2) Select menu item Help--> Erase Authorization or Press Ctrl+Shift+D
3) Click Erase button to De-authorize
Steps to Authorize
1) Launch ADE
2) Switch to Library Mode by clicking Library button (if you are in Reading Mode)
3) Select menu item Help-->Authorize Computer or Press Ctrl+Shift+U
4) Enter the valid credential to Authorize
Hope this solves your problem. -
ERROR GETTING LICENSE:license Server Communication Problem:E_ADEPT_USER_AUTH
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ERROR GETTING LICENSE:license Server Communication Problem:E_ADEPT_USER_AUTH
Kobo help offer no solution.
I have and still can dowload the other book I purchased some time back using the same method.
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I had version 1.7 (win 7, 64bit) working fine until this morning. Books downloaded ok from both local library using overdrive and school library using EBL. Then one *.ascm file failed to load citing an IO error on network request.
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Next tried upgrading to most recent version of Digital Editions, which migrated in my borrowed books and my authorisation okay. Tried clearing cache and ensuring every adblock etc still turned off, redownloaded the *.ascm and got a new Check! Activation error....
I removed my authorisation, then closed, reopened and reauthorised and then cleared files as per Overdrive link above... now getting
Unable to download
Error getting licence. Licence server communication problem.
E_Adept_Document_Type_Unknown:
Occurs with book PDF and ePub versions of the *.ascm and is very frustrating! -
I have checked and the Adobe Digital Editions is authorized. The library book doesn't expire for another 14 days. These have been the only two suggestions that I have found in other forums. Does anyone have any other suggestions?
I am having this exact issue. I just downloaded a book and went to open it and got this exact problem.
I purchased he book through indigo/kobo edition and paid for it and immediately went to open it and am getting the same error
Error getting License. License Server Communication Problem only mine says Bad Device key after.
Not sure why someone has not answered this question yet...i am using windows 7 and this is how i always do it. Never had this problem before when purchasing a book.
i hope someone answers this soon. -
Hi, I bought an e-book in PDF format that uses Adobe DRM. I've created an account on adobe.com and tried downloading the book in Adobe Digital Editions on the Mac (as well as the bookstore's e-reader--logged into my Adobe account--on an Android device).
It tries to download the book but get's the following error:
Error getting License. License Server Communication Problem:
E_ADEPT_DOCUMENT_TYPE_UNKNOWN:
Has anyone come across this? Any guidance would be most appreciated!
Thanks!
TonyPlease refer to the KB article, Public Knowledge Base
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I don't really know what to do. I download a book from my library and it then goes to my download folder in finder (I have a macbook pro). When I double click on the downloaded book to open, digital editions comes up and then I get the following message
Error getting License. License Server Communication Problem:
E_ACT_NOT_READY
The only option I have at that point is to close the window. My computer is registered/authorized and I have tried everything I can think of but can't get the books to download into adobe digital editions.
Help pleaseI am having this exact issue. I just downloaded a book and went to open it and got this exact problem.
I purchased he book through indigo/kobo edition and paid for it and immediately went to open it and am getting the same error
Error getting License. License Server Communication Problem only mine says Bad Device key after.
Not sure why someone has not answered this question yet...i am using windows 7 and this is how i always do it. Never had this problem before when purchasing a book.
i hope someone answers this soon. -
I upgraded to a new apple mac book pro and now when I try to download to adobe digital edition I receive this error:Error getting License. License Server Communication Problem: E_ACT_NOT_READY
What does that have to do with Digital Publishing Suite?
We’d love to help but if does have something to do with it, please give us
some details. -
"Error getting license. License server communication problem. E_IO_CANNOT OPEN".
When I download ebooks from libary, I get "Error getting license. License server communication problem. E_IO_CANNOT OPEN". What can I do?
You may be experiencing an authorization error, see KB: http://helpx.adobe.com/digital-editions/kb/error-e_act_not_ready.html
Or you may be experiencing a network related problem like the one I'm having:
http://forums.adobe.com/thread/1420854?tstart=0 -
Every time I Try to open a document I get: Error getting License. License Server Communication Problem: E_STREAM_ERROR:
do you have a compatible os for the ade version you're trying to use?
ie, what os/what ade version? -
recd following error when attempt to open ebook using ADE 4.0 : "Unable to Download. Error getting License. License Server Communication Problem: E_LIC_LICENSE_SIGN_ERROR" iMac 10.8.5 Chrome Version 37.0.2062.124
chat with customer service at book company i purchased file:
"Me: I installed the proper adobe software, adobe digital editions 3.0 (now have updated to 4.0) on my mac running os 10.85 however I am getting the following error code when i try to open the file:
"Error getting License. License Server Communication Problem:
E_LIC_LICENSE_SIGN_ERROR"
Charles P.: Okay, what you need to do unfortunately, is contact Adobe at http://www.adobe.com and they will need to get your license issue resolved.
Charles P.: Is there anything else I can assist you with today?
Me: title of error is Unable to Download
Me: i dont see how that would be an adobe problem?
Charles P.: I understand, but it appears that the reason for the download issue is because of the license error the license is related to the Adobe Digital editions software. I understand how this could be confusing but it's due to the authorization of the ADE software. Adobe would need to correct your account issue with the license
Me: ok but i thought this was a free license from adobe??!! this is just a digital editions reader, right??
Charles P.: That is correct it is a free license but your account has to be associated with one license and yes the Digital edition is a ebook reader that our ebooks use for you to viewWell, just for the halibut I tried opening the book again today and , GLORY BE!, it worked.
Guess it may have taken overnight for Adobe to OK my license to their free ADE software. Also works now using Bluefire app as the reader on my android phone, although it was a pain
to get the book file in the right file folder for bluefire to see it.
I hope that time also heels the issue with all other Error Getting License users.
panman -
Unable to download Error getting License. License Server Communication Problem: E_ACT_NOT_READY. Cannot open ebooks on my Adobe DE. How do I fix this?
I had the exact same problem & this worked for me. All I needed was the first step. Good luck!!!! (copied from another thread):
"Sometimes ADE gets its registration/activation confused and in a semi-authorized state.
Uninstalling and reinstalling does not help, and indeed installation can even trigger this state.
Unfortunately, it often then gives misleading error messages about what is wrong.
A common incorrect message informs you that the ID is already in use on another computer and cannot be reused.
Another is "E_AUTH_NOT_READY"
This can often be resolved by completely removing any authorization using ctrl-shift-D to the Library screen on ADE (cmd-shift-D if on Mac).
Restart ADE, and then reauthorize with your (old) Adobe ID.
In extreme cases on the mac, the following extra step has helped some people. Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash. If you are using 10.7, see Access hidden user library files | Mac OS 10.7 Lion. http://forums.adobe.com/thread/1265248?tstart=0 -
can't download book. Get the following message. "Error getting license server communication problem MW_ADEPT_CORE_EXPIRED" I have no faith in this type of communication because I have never recieved answers from forums/ wish you could afford a live person
I select a book to read from my library it takes me to digital editions and this message comes up. Has been working for a couple of years but something has happened, maybe I did it but don't and to make it worse there is no one to contact to fix it. Get the following message. "Error getting license server communication problem MW_ADEPT_CORE_EXPIRED" I
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I am getting an error message "Adobe_unable to download, license server communications problem, e_act_not_ready". I have downloaded Adobe Digital Editions and have authenticated the computer, but cannot download a book from the library. What should I do?
Having exact same problem, only it's with a book I've paid for, so it hurts more . Any ideas?
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Unable to download error getting license license server communication problem
Hi,
Am getting the below error when trying to open an acsm file
Unable to download error getting license license server communication problem
e_google_device_limit_reached
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Help please! Error getting License. License Server Communication Problem: E_ADEPT_NO_TOKEN.
Help please! I paid for and downloaded 2 books from eBooks library and it then goes to my download folder (on a Windows PC). When I double click on the downloaded book to open, digital editions comes up and then I get the following message: Error getting License. License Server Communication Problem: E_ADEPT_NO_TOKEN. My computer is authorised and I have tried everything I can think of but can't get the books to download into adobe digital editions. Can anybody help??? Thanks
I should have mentioned also that the first book downloaded fine. It's just the second one that I'm having the problems with.
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