Error getting license. License server communication problem:E_AUTH_BAD_DEVICE_KEY_OR_PKCS12

I am unable to download e-books to Adobe Digital Editions.  This is the message I receive. Does anyone know what I can do?
I'm using Windows 7, and trying to read on a Nook.

deauthorize (shift-ctrl-d) and then restart ade.  you will be prompted to re-authorize.

Similar Messages

  • Library books downloads fail I get the following message:  "Error getting license Server Communication Problem   E_AUTH_BAD_DEVICE_KEY_OR_PKCS12

    I am using the most recent version of Adobe reader, have uninstalled and reinstalled multiple times to no avail.

    How To Change the Authorized Adobe ID
    http://www.adobe.com/go/digital-editions-createID
    What do you do if your copy of Adobe Digital Editions is authorized with the wrong Adobe ID? This can happen if you’ve started using a different Adobe ID or you somehow messed up the authorization in the past.
    If you’re trying to open an ebook when Adobe Digital Editions is authorized with the wrong Adobe ID, you’ll get an error message like: “License fulfilled by a different user” or something similar referencing licensing or authorization.
    Important note: If you have some ebooks that do require your current authorization, those will become unreadable if you authorize with a different Adobe ID.
    deauthorize
    The first thing to do is deauthorize Adobe Digital Editions. This will remove your current authorization.
    1. Open Adobe Digital Editions
    2. On your keyboard, simultaneously press the Ctrl, Shift, and D buttons (if on Windows) or the Cmd, Shift, and D buttons (if on a Mac)
    3. Click the “Deauthorize” button
    After this you should close Adobe Digital Editions, and then open it again.
    re-authorize
    If you’ve followed the steps above, your copy of Adobe Digital Editions is no longer authorized.
    Open Adobe Digital Editions
    Adobe Digital Editions will behave as if you’ve just installed it, and will prompt you to enter your login information for your Adobe ID. Use the Adobe ID account information that you want to use to authorize Adobe Digital Editions.

  • Can't download book. Get the following message. "Error getting license server communication problem MW_ADEPT_CORE_EXPIRED" I have no faith in this type of communication because I have never recieved answers from forums/ wish you could afford a live person

    can't download book. Get the following message. "Error getting license server communication problem MW_ADEPT_CORE_EXPIRED" I have no faith in this type of communication because I have never recieved answers from forums/ wish you could afford a live person

    I select a book to read from my library it takes me to digital editions and this message comes up. Has been working for a couple of years but something has happened, maybe I did it but don't and to make it worse there is no one to contact to fix it. Get the following message. "Error getting license server communication problem MW_ADEPT_CORE_EXPIRED" I

  • Error getting license Server communication problem: E_ADEPT_CLIENT

    I am new to ADE.  I just purchased an e-book from Books-a-Million last evening and when I try to download the book to ADE I get
    Error getting license Server communication problem: E_ADEPT_CLIENT
    I am trying to download to ADE so I can move it to my nook.  This is proving to be very frustrating.  I have ADE authorized and the Nook authorized.
    Any advice would be welcome.
    Thank you.

    Welcome to the forum....
    Error messages from ADE are not always clear and useful, and this one is one
    of the ones that can have a couple of meanings.  There's a posting HERE
    <http://technology.myblogzone.info/2011/01/how-to-solve-the-error-getting-license-message-i n-adobe-digital-editions/>
    that
    explains in part what's happened, and I hope it's useful to you.  Good luck!
    And I hope this helps.
    ===============

  • Error getting License Server Communication Problem: E_ADEPT_NO_TOKEN

    I can't download a book as I keep getting this error:
    Unable to download
    Error getting License Server Communication Problem:
    E_ADEPT_NO_TOKEN
    Can anybody help?

    This error comes when distribution right is not properly set by your library.
    You need to contact your library to get this fixed.

  • Please help me. i get the following error " error getting license, server communication problem, E_ADEPT_DOCUMENT_TOO_SHORT

    HI,
    I am using this for the first time. I have downloaded a Adobe E-book from my library. I installed Digital Edition 4 and i keep on getting this message when i try to get the book from my pc downloads. Please help me overcome this issue
    regards,
    kapil desai

    Please try de-authorizing and authorizing again.
    Steps to De-authorize
    1) Switch to Library Mode by clicking Library button
    2) Select menu item Help--> Erase Authorization or Press Ctrl+Shift+D
    3) Click Erase button to De-authorize
    Steps to Authorize
    1) Launch ADE
    2) Switch to Library Mode by clicking Library button (if you are in Reading Mode)
    3) Select menu item Help-->Authorize Computer or Press Ctrl+Shift+U
    4) Enter the valid credential to Authorize
    Hope this solves your problem.

  • Error getting license.  License server communication problem  E_AUTH_BAD_DEVICE_KEY_OR_PKCS12.  Does anyone know how to fix this?  I have contacted the company that I purchased the download from, and they say it is an Adobe Digital Editions problem.

    The complete error message reads:
    Error getting license.  License server communication problem  E_AUTH_BAD_DEVICE_KEY_OR_PKCS12
    I have contacted the company that I got the downloadable file from, and they say it is an Adobe problem.
    Does anyone know how to fix this?  Or how to contact Adobe?
    Thanks so much!! 

    do you have a compatible os for the ade version you're trying to use?
    ie, what os/what ade version?

  • I'm unable to download, error getting license, server comm. problem

    When trying to download I'm getting: E_AUTH_bad_ DEVICE_KEY_or PKSC12

    Moved to Adobe Digital Editions forum.
    Neil

  • Error getting license. license server communication problem: e_adept_document_type_unknown

    I began this day with ADE 17.2 and tried every proffered solution to no avail. The last suggestion was to update to ADE 3.0.
    The exact error message is:
    Unable to download. error getting license. license server communication problem: e_adept_document_type_unknown
    I have tried completely disabling the firewall (domain, public, private) and the problem persists. I have tried running ADE as system admin with same results.
    I've read all the posts on this forum and it appears no one has found a solution.
    Please note: I do not have a proxy, currently all firewalls disabled, no anti-virus software used.
    Windows 7 SP 1 32 bit home premium
    Firefox 27.0.1
    Shockwave flash 12.0.0.70
    Network connection is wifi home network
    Content to be downloaded is PDF from Google Play Books
    Is there anyone who can offer a solution ....
    UPDATE:
    My husband figured out how to disable the firewall on the router and we tested again (and simultaneiously with software firewall disabled). Still didn't work.
    I also created a Firewall Rule specifically for this application:
    GENERAL
    Name: Adobe Digital Editions 3.0
    [x] Enabled
    Action: Allow the connection
    PROGRAMS AND SERVICES
    This program: [local path to]\DigitalEditions.exe
    Services: apply to all programs and services
    COMPUTERS
    [nothing selected]
    PROTOCOLS AND PORTS
    Protocol type: any
    local port: all
    remote port: all
    ICMP: [default]
    SCOPE
    local IP: any
    remote IP: any
    ADVANCED
    Profiles: domain, public, private
    interface types: [default]
    Edge traversal: defer to application
    USERS
    [defaults]
    Authorized: [nothing entered]
    Exceptions: [nothing entered]
    UPDATE:
    I was reading other posts on similar topics and one of the suggestions was to try OverDrive. Since I already have it, I tried it and received the following error message:
    The specified OverDrive media file "[local path]\AppData\Local\Temp\Seams-Unlikely-epub-2.acsm" is not valid. (The OverDrive media file root element is not valid.)
    According to OverDrive's help forum that means the ACSM file can ONLY be downloaded with ADE!
    http://help.overdrive.com/article/0644/What-to-do-if-you-get-an-ACSM-The-OverDrive-media-f ile-root-element-is-not-valid-error-when-using-OverDrive-Media-Console-for-Windows-or-Mac
    UPDATE
    Have learned we have a WNDR4500 router with built-in firewall which can not be disabled. On the NetGear forums, there was the uninformative suggestion to "use DMZ in the router settings" to disable the firewall. In looking at the settings for our firewall, the nearest screen I could find to resemble that suggestion contained the following:
    [ ] Disable Port Scan and DoS Protection
    [ ] Default DMZ Server [192.168.1.0]
    [ ] Respond to Ping on Internet Port
    [x] Disable IGMP Proxying
    MTU Size(in bytes) 1500 bytes
    NAT Filtering [x] secured [ ] open
    [ ] Disable SIP ALG
    I'm afraid this is beyond the scope of my understanding and have no idea what I should be doing here so have made no changes.

    Adobe Digital Editions Communications Error When Downloading PDF from Overdrive (and maybe elsewhere too):
    If you get an “error getting license server communication problem” message in Adobe Digital Editions:
    1.  Try downloading any of the PDF files from Adobe here: http://www.adobe.com/products/digital-editions/eBook.html
    2.  Now re-download the book from Overdrive
    3.  Enjoy!!
    I figured this out after many, many hours of frustration . .  hope it helps!!

  • License server communication problem: E_ADEPT_DOCUMENT_TYPE_UNKNOWN

    license server communication problem: E_ADEPT_DOCUMENT_TYPE_UNKNOWN
    Trying to download and open a an ebook. However when downloading the content i get the following error message:
    error getting license. license server communication problem: E_ADEPT_DOCUMENT_TYPE_UNKNOWN
    Please advise how to fix this and actually download the ebook.

    Adobe Digital Editions Communications Error When Downloading PDF from Overdrive (and maybe elsewhere too):
    If you get an “error getting license server communication problem” message in Adobe Digital Editions:
    1.  Try downloading any of the PDF files from Adobe here: http://www.adobe.com/products/digital-editions/eBook.html
    2.  Now re-download the book from Overdrive
    3.  Enjoy!!
    I figured this out after many, many hours of frustration . .  hope it helps!!

  • ADE Network requirements - License Server Communication Problem: E_ADEPT_DOCUMENT_TYPE_UNKNOWN:

    Oh the joy and bliss of DRM'd training material. From my Android I can access the SAP training manual, however, from my work desktop I cannot. ADE is installed, my account activated, I have downloaded a free document (The Adventures of Sherlock Holmes). However, when I try to load the training manual, I get this error:
    "Unable to download. Error getting License. License Server Communication Problem: E_ADEPT_DOCUMENT_TYPE_UNKNOWN:"
    My theory is that ADE is attempting to access a server through our proxy / web content filter and is being tripped up. I would like to view some log files, understand the network requirements, etc. in order to properly formulate a request to have our network configuration adjusted to permit this content.
    ADE Version 1.x had the option to turn on logging (Ctrl-Shift-T, enable logging...) however, in version 3.x, Ctrl-Shift-T does nothing.
    Any help is appreciated!

    Adobe Digital Editions Communications Error When Downloading PDF from Overdrive (and maybe elsewhere too):
    If you get an “error getting license server communication problem” message in Adobe Digital Editions:
    1.  Try downloading any of the PDF files from Adobe here: http://www.adobe.com/products/digital-editions/eBook.html
    2.  Now re-download the book from Overdrive
    3.  Enjoy!!
    I figured this out after many, many hours of frustration . .  hope it helps!!

  • I have a error with downloading: Error getting license: license server communication problem?

    How can I solve this problem..Trying to download ebooks. finding error with downloading: Error getting license server communication?

    Hi,
    Could you please post the error code. It will be something like this :"E_ADEPT_CORE_KEY_MISMATCH"
    Thanks!

  • Whenever I am downloading the books the ADE portal showing that (Error getting License,  Line Server  Communication  Problem  E_AUTH_BAD_DEVICE_KEY_OR_PKCS12). finally downloading is not happening ?

    I am facing some problems with ADE when tried to download my e-books and eventhen out of 30 e-books from "sample books" provided in ADE I tried all books but only 4 nos were downloaded correctly while I checked the working of ADE in my machine and I couldn't download the e-books of my study material is still pending, whenever I am downloading the books the ADE portal showing that (Error getting License,  Line Server  Communication  Problem  E_AUTH_BAD_DEVICE_KEY_OR_PKCS12). please help me and waiting for somebody's valuable suggestions

    do you have a compatible os for the ade version you're trying to use?
    ie, what os/what ade version?

  • Whenever I am downloading the books the ADE portal showing that (Error getting License,  Line Server  Communication  Problem  E_AUTH_BAD_DEVICE_KEY_OR_PKCS12)

    out of 30 e-books from "sample books" provided in ADE I tried all books but only 4 nos were downloaded correctly while I checked the working of ADE in my machine and I couldn't download the e-books of my study material is still pending, whenever I am downloading the books the ADE portal showing that (Error getting License,  Line Server  Communication  Problem  E_AUTH_BAD_DEVICE_KEY_OR_PKCS12). please help me and waiting for somebody's valuable suggestions

    What I did was deauthorized and reauthorized my ADE, both the device and computer. It worked. I was able to download my books onto my e-reader. Here is a link to what I did Deauthorizing and reauthorizing Adobe Digital Editions 2.0 on your computer and your reader | Washington County Coopera…
    I would think that it shouldn't matter if the ADE is 2.0 or 3.0.

  • Why am I getting the error: error getting license License Server communication problem W_ADEPT_CORE_EXPIRED when I try to download a book from the public library using Adobe Digital Editions. It has been working for a few months, but now I suddenly get th

    I have checked and the Adobe Digital Editions is authorized. The library book doesn't expire for another 14 days.  These have been the only two suggestions that I have found in other forums.  Does anyone have any other suggestions?

    I am having this exact issue. I just downloaded a book and went to open it and got this exact problem.
    I purchased he book through indigo/kobo edition and paid for it and immediately went to open it and am getting the same error
    Error getting License. License Server Communication Problem only mine says  Bad Device key after.
    Not sure why someone has not answered this question yet...i am using windows 7 and this is how i always do it. Never had this problem before when purchasing a book.
    i hope someone answers this soon.

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