Error getting license: License Server Communication Problem: E_STREAM_ERROR: ???
This is occuring on DRM ebooks. The vendor where I purchased has reset the licenses and I have authorized my computer. Please help...I need to download these books asap. Thanks!
First thing to try is to deregister and reregister ADE.
Often needed after ADE reinstall, and I can easily imagine the Win8 upgrade needing it too,
That isn't the usual message from that issue, but the message does seem to vary for different people.
~~~~~
Sometimes ADE gets its registration/activation confused and in a semi-authorized state.
Uninstalling and reinstalling does not help, and indeed installation can even trigger this state.
Unfortunately, it often then gives misleading error messages about what is wrong.
A common incorrect message informs you that the ID is already in use on another computer and cannot be reused.
Another is "E_AUTH_NOT_READY"
This can often be resolved by completely removing any authorization using ctrl-shift-D to the Library screen on ADE (cmd-shift-D if on Mac).
Restart ADE, and then reauthorize with your (old) Adobe ID.
In extreme cases on the mac, the following extra step has helped some people. Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash. If you are using 10.7, see Access hidden user library files | Mac OS 10.7 Lion. http://forums.adobe.com/thread/1265248?tstart=0
Similar Messages
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can't download book. Get the following message. "Error getting license server communication problem MW_ADEPT_CORE_EXPIRED" I have no faith in this type of communication because I have never recieved answers from forums/ wish you could afford a live person
I select a book to read from my library it takes me to digital editions and this message comes up. Has been working for a couple of years but something has happened, maybe I did it but don't and to make it worse there is no one to contact to fix it. Get the following message. "Error getting license server communication problem MW_ADEPT_CORE_EXPIRED" I
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Error getting license Server communication problem: E_ADEPT_CLIENT
I am new to ADE. I just purchased an e-book from Books-a-Million last evening and when I try to download the book to ADE I get
Error getting license Server communication problem: E_ADEPT_CLIENT
I am trying to download to ADE so I can move it to my nook. This is proving to be very frustrating. I have ADE authorized and the Nook authorized.
Any advice would be welcome.
Thank you.Welcome to the forum....
Error messages from ADE are not always clear and useful, and this one is one
of the ones that can have a couple of meanings. There's a posting HERE
<http://technology.myblogzone.info/2011/01/how-to-solve-the-error-getting-license-message-i n-adobe-digital-editions/>
that
explains in part what's happened, and I hope it's useful to you. Good luck!
And I hope this helps.
=============== -
Error getting License Server Communication Problem: E_ADEPT_NO_TOKEN
I can't download a book as I keep getting this error:
Unable to download
Error getting License Server Communication Problem:
E_ADEPT_NO_TOKEN
Can anybody help?This error comes when distribution right is not properly set by your library.
You need to contact your library to get this fixed. -
I am using the most recent version of Adobe reader, have uninstalled and reinstalled multiple times to no avail.
How To Change the Authorized Adobe ID
http://www.adobe.com/go/digital-editions-createID
What do you do if your copy of Adobe Digital Editions is authorized with the wrong Adobe ID? This can happen if you’ve started using a different Adobe ID or you somehow messed up the authorization in the past.
If you’re trying to open an ebook when Adobe Digital Editions is authorized with the wrong Adobe ID, you’ll get an error message like: “License fulfilled by a different user” or something similar referencing licensing or authorization.
Important note: If you have some ebooks that do require your current authorization, those will become unreadable if you authorize with a different Adobe ID.
deauthorize
The first thing to do is deauthorize Adobe Digital Editions. This will remove your current authorization.
1. Open Adobe Digital Editions
2. On your keyboard, simultaneously press the Ctrl, Shift, and D buttons (if on Windows) or the Cmd, Shift, and D buttons (if on a Mac)
3. Click the “Deauthorize” button
After this you should close Adobe Digital Editions, and then open it again.
re-authorize
If you’ve followed the steps above, your copy of Adobe Digital Editions is no longer authorized.
Open Adobe Digital Editions
Adobe Digital Editions will behave as if you’ve just installed it, and will prompt you to enter your login information for your Adobe ID. Use the Adobe ID account information that you want to use to authorize Adobe Digital Editions. -
HI,
I am using this for the first time. I have downloaded a Adobe E-book from my library. I installed Digital Edition 4 and i keep on getting this message when i try to get the book from my pc downloads. Please help me overcome this issue
regards,
kapil desaiPlease try de-authorizing and authorizing again.
Steps to De-authorize
1) Switch to Library Mode by clicking Library button
2) Select menu item Help--> Erase Authorization or Press Ctrl+Shift+D
3) Click Erase button to De-authorize
Steps to Authorize
1) Launch ADE
2) Switch to Library Mode by clicking Library button (if you are in Reading Mode)
3) Select menu item Help-->Authorize Computer or Press Ctrl+Shift+U
4) Enter the valid credential to Authorize
Hope this solves your problem. -
Every time I Try to open a document I get: Error getting License. License Server Communication Problem: E_STREAM_ERROR:
do you have a compatible os for the ade version you're trying to use?
ie, what os/what ade version? -
what do I do?
What worked for me was to pause my anti-virus (I'm using Kaspersky Pure 3.0) and simply resume after the download was complete but first check the above mentioned by Dominic Michael.
"Please check your internet connection, any proxy or firewall is blocking the communication with the licensing server." -
I have a working internet connection and this has happened multiple times. ADE is up to date, as well. Any assistance would be appreciated.
I am running a PC with Vista Home Premium.
Thanks.do you have a compatible os for the ade version you're trying to use?
ie, what os/what ade version? -
I'm unable to download, error getting license, server comm. problem
When trying to download I'm getting: E_AUTH_bad_ DEVICE_KEY_or PKSC12
Moved to Adobe Digital Editions forum.
Neil -
I began this day with ADE 17.2 and tried every proffered solution to no avail. The last suggestion was to update to ADE 3.0.
The exact error message is:
Unable to download. error getting license. license server communication problem: e_adept_document_type_unknown
I have tried completely disabling the firewall (domain, public, private) and the problem persists. I have tried running ADE as system admin with same results.
I've read all the posts on this forum and it appears no one has found a solution.
Please note: I do not have a proxy, currently all firewalls disabled, no anti-virus software used.
Windows 7 SP 1 32 bit home premium
Firefox 27.0.1
Shockwave flash 12.0.0.70
Network connection is wifi home network
Content to be downloaded is PDF from Google Play Books
Is there anyone who can offer a solution ....
UPDATE:
My husband figured out how to disable the firewall on the router and we tested again (and simultaneiously with software firewall disabled). Still didn't work.
I also created a Firewall Rule specifically for this application:
GENERAL
Name: Adobe Digital Editions 3.0
[x] Enabled
Action: Allow the connection
PROGRAMS AND SERVICES
This program: [local path to]\DigitalEditions.exe
Services: apply to all programs and services
COMPUTERS
[nothing selected]
PROTOCOLS AND PORTS
Protocol type: any
local port: all
remote port: all
ICMP: [default]
SCOPE
local IP: any
remote IP: any
ADVANCED
Profiles: domain, public, private
interface types: [default]
Edge traversal: defer to application
USERS
[defaults]
Authorized: [nothing entered]
Exceptions: [nothing entered]
UPDATE:
I was reading other posts on similar topics and one of the suggestions was to try OverDrive. Since I already have it, I tried it and received the following error message:
The specified OverDrive media file "[local path]\AppData\Local\Temp\Seams-Unlikely-epub-2.acsm" is not valid. (The OverDrive media file root element is not valid.)
According to OverDrive's help forum that means the ACSM file can ONLY be downloaded with ADE!
http://help.overdrive.com/article/0644/What-to-do-if-you-get-an-ACSM-The-OverDrive-media-f ile-root-element-is-not-valid-error-when-using-OverDrive-Media-Console-for-Windows-or-Mac
UPDATE
Have learned we have a WNDR4500 router with built-in firewall which can not be disabled. On the NetGear forums, there was the uninformative suggestion to "use DMZ in the router settings" to disable the firewall. In looking at the settings for our firewall, the nearest screen I could find to resemble that suggestion contained the following:
[ ] Disable Port Scan and DoS Protection
[ ] Default DMZ Server [192.168.1.0]
[ ] Respond to Ping on Internet Port
[x] Disable IGMP Proxying
MTU Size(in bytes) 1500 bytes
NAT Filtering [x] secured [ ] open
[ ] Disable SIP ALG
I'm afraid this is beyond the scope of my understanding and have no idea what I should be doing here so have made no changes.Adobe Digital Editions Communications Error When Downloading PDF from Overdrive (and maybe elsewhere too):
If you get an “error getting license server communication problem” message in Adobe Digital Editions:
1. Try downloading any of the PDF files from Adobe here: http://www.adobe.com/products/digital-editions/eBook.html
2. Now re-download the book from Overdrive
3. Enjoy!!
I figured this out after many, many hours of frustration . . hope it helps!! -
license server communication problem: E_ADEPT_DOCUMENT_TYPE_UNKNOWN
Trying to download and open a an ebook. However when downloading the content i get the following error message:
error getting license. license server communication problem: E_ADEPT_DOCUMENT_TYPE_UNKNOWN
Please advise how to fix this and actually download the ebook.Adobe Digital Editions Communications Error When Downloading PDF from Overdrive (and maybe elsewhere too):
If you get an “error getting license server communication problem” message in Adobe Digital Editions:
1. Try downloading any of the PDF files from Adobe here: http://www.adobe.com/products/digital-editions/eBook.html
2. Now re-download the book from Overdrive
3. Enjoy!!
I figured this out after many, many hours of frustration . . hope it helps!! -
Oh the joy and bliss of DRM'd training material. From my Android I can access the SAP training manual, however, from my work desktop I cannot. ADE is installed, my account activated, I have downloaded a free document (The Adventures of Sherlock Holmes). However, when I try to load the training manual, I get this error:
"Unable to download. Error getting License. License Server Communication Problem: E_ADEPT_DOCUMENT_TYPE_UNKNOWN:"
My theory is that ADE is attempting to access a server through our proxy / web content filter and is being tripped up. I would like to view some log files, understand the network requirements, etc. in order to properly formulate a request to have our network configuration adjusted to permit this content.
ADE Version 1.x had the option to turn on logging (Ctrl-Shift-T, enable logging...) however, in version 3.x, Ctrl-Shift-T does nothing.
Any help is appreciated!Adobe Digital Editions Communications Error When Downloading PDF from Overdrive (and maybe elsewhere too):
If you get an “error getting license server communication problem” message in Adobe Digital Editions:
1. Try downloading any of the PDF files from Adobe here: http://www.adobe.com/products/digital-editions/eBook.html
2. Now re-download the book from Overdrive
3. Enjoy!!
I figured this out after many, many hours of frustration . . hope it helps!! -
How can I solve this problem..Trying to download ebooks. finding error with downloading: Error getting license server communication?
Hi,
Could you please post the error code. It will be something like this :"E_ADEPT_CORE_KEY_MISMATCH"
Thanks! -
I have checked and the Adobe Digital Editions is authorized. The library book doesn't expire for another 14 days. These have been the only two suggestions that I have found in other forums. Does anyone have any other suggestions?
I am having this exact issue. I just downloaded a book and went to open it and got this exact problem.
I purchased he book through indigo/kobo edition and paid for it and immediately went to open it and am getting the same error
Error getting License. License Server Communication Problem only mine says Bad Device key after.
Not sure why someone has not answered this question yet...i am using windows 7 and this is how i always do it. Never had this problem before when purchasing a book.
i hope someone answers this soon.
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