"error in accessing Star office configuration data"

Hi I'm posting this on behalf of someone who has Star Office 7 pre-installed on their PC. They are no longer able to open Star Office and are getting the message in the title above. Their message to me is below:
the exact message is Star office cannot be started due to
an error in accessing Star office configuration data
It is not a trial version it was with the comuter when I bought it from Aldi.
It is Version 7 Star Office. I have not recently added any more programs, or changed the way i am running the computer.
I cannot find this issue reported in the forum. i have found a similar open office issue in the faq.
OpenOffice.org fails to start, and the following error message appears:
OpenOffice can not be started due to an error in accessing the OpenOffice.org configuration data.
Please contact your system administrator.
The following internal error has occurred: Get Storage: "No Content".
The message often occurs because a file named Common.xcu becomes corrupted. In most cases, this file becomes filled with 0s. The problem seems to occur most often in Windows, possibly as a result of a crash or an improper exit while OpenOffice.org was open.
http://documentation.openoffice.org/faqs/various_topics/019.html
are they comparable? if so, could someone advise on transfering the recommended action to Star Office 7? Thanks! Nick

Thursday 15 February 2007
I am assuming that you are referring to a Windows system.
SO7 and OOo1.1.x are based on the same OOo build series - 645. Most of the time comments about one apply to the other, except in the case of SO7 commercial addons. (SO8 is 680).
The error message indicates that their is corruption in some kind in the User data found in
\StarOffice7\User.
The easy way to fix it is to back up the User folder, then delete it and let SO7 rebuild the user data.
You can try backing up and deleting Common.xcu only--it's found in two places, in both the Share and User folders.
\registry\data\org\openoffice\Office
I suspect the one in Share is used for the creation of the one in User, but I am not sure.
Phil

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