Error in Adobe Captivate 4: "unable to decode and import the selected wav - mp3 file"

Good day!
I have a problem. When i want to import music file from standart Gallery, i see the mistake: unable to decode and import the selected wav - mp3 file.
I can't import mp3,wav files...
In Adobe Help site i have found this: http://help.adobe.com/en_US/Captivate/4.0/Using/WS5b3ccc516d4fbf351e63e3d119e9582190-7fd8. html
But in my Adobe Captivate 4 directory i don't have file regsvr32 NSAudio.dll.
Question: where i can download this file?
Thanks!

Hi there
As I recall there were two different "fixes" for audio with Captivate 4. One involved replacing the dll and another had something to do with installation problems on Windows XP. So give the link below a try.
Click here to view
Cheers... Rick
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Unable to decode and import the select wav/mp3 file

Hi,
I've been TRYING to test the Text-to-speech feature in
Captivate 4. Problem: "Unable to decode and import the select
wav/mp3 file" each and every time I want to use it. Frustrating!
I also tried importing sounds from the library, same problem.
My system is Vista Business 64Bit, 4Gb RAM, Intel SSD hard
drive, conexant high definition audio 221 on a Lenovo T400.
How do I fit this? I want to try it out damnt :)

I went through the "unable to decode and import the selected wav/mp3 file" error. After talking with an Adobe Rep, I quickly realized that I could NOT use the directions. I have no experience in using Command Prompts. I have written down the directions by key stroke for those people that are similar to me. Enjoy!
For Vista and Win7,
Click on the circle start menu,
In the search box, type in command and in the generated list, "right-click" on the comman link and change to "run as administrator".
Go back to the search box, type in command and hit enter. This will take you to the command prompt window (black window w/ white text) lol
You have to get to the right directory first.
Type: cd (space-bar) .. (hit enter)
Type: cd (space-bar) .. (hit enter)
If Captivate is installed on Program Files (x86) ---
Type: cd (space-bar) progra~2 (hit enter)
If Captivate is installed on Program Files
Type: cd (space-bar) progra~1 (hit enter)
Type: cd (space-bar) Adobe (hit enter)
Type: cd (space-bar) Adobe (space-bar) Captivate (space-bar) 4 (hit enter)
Type: regsvr32 (space-bar) NSAudio.dll (hit enter)
If you get an error at any point, re-key that particular line.
Once you see that the last line of command went through, open up Captivate and test the Text to Speech. These instructions fixed both computers I was working on!!!!

CP4 unable to decode and import the selected wav/mp3 file

I am trying to import a .wav file into a project and get an error message 'unable to decode and import the selected wav/mp3 file'.
I have tried the solution huan_miguel posted a week ago for someone with the same problem.
http://blogs.adobe.com/captivate/2009/03/adobe_captivate_4_installatio n.html
executed all the steps described in this link.
Unfortunately, the problem is still there.
Any other solution?

You're probably going to need to do both.
Although Captivate can certainly accept a 10 meg audio file, you would need to add it to the movie and then synchronise the slides to the audio. Chopping the audio file up and adding the relevant bits to each slide has both advantages and disadvantages. It's easier to control the playback synchronisation when you divide up the audio, but it's more work.
Take a look at this graphic from SoundBooth when I export an audio file recorded in Captivate 5:
Notice that it shows the bitrate of the Captivate WAV file as being 16 bit. This is quite a low bitrate. You can go as high as 32 bit in SoundBooth, however, in my experience, when you try to import a WAV into Captivate that is over 16 bit you will encounter issues. Cp just doesn't seem to like it.
If you want to learn more about bit rates in multimedia: http://en.wikipedia.org/wiki/Bit_rate
Suffice to say, you need to find out what the current bit rate of the audio file is, and if necessary, save it as 16 bit for Captivate. For this, you will require some kind of audio editing software.
You can try using Audacity as someone else suggested: http://audacity.sourceforge.net/ and try exporting the file out as 16 bit.
However, if you are going to be doing quite a bit of this type of work, I would suggest you invest in Adobe Soundbooth, or something of that ilk. You'll enjoy the experience more.

Unable to decode and import the selected wav/mp3 file

I am trying to import mp3's into a Captivate 3 presentation
but keep getting this error "Unable to decode and import the
selected wav/mp3 file." I am using the same mp3 files that I have
used many times with projects in Cap1 and Cap2. I have converted
the files to wav's and tried but I'm still getting the same
message. I have a deadline and I'm stumped.
Any ideas?

Hi DianaUNC
Interesting. I've seen it happen with WAV files but not MP3.
Do you still have Captivate 2 around? If so, do these successfully
import into Captivate 2? One thought was that you might pop them
into something like Audacity and save them out again. Perhaps
something is amiss with the encoding used.
Or you might try the trick of opening them in Windows Sound
Recorder and saving them out of that in a different format. I know
that works with one particular WAV file I have.
Cheers... Rick

Unable to decode and import the selected wav/mp3 file" error in Captivate 4

Good afternoon.
I have exported and edited the audio from a Captivate presentation in Soundbooth. After editing, I save the file as a .WAV. When I import the file to the slide, I recieve the error message listed above.
I have followed other threads in the forum and performed the following:
XP Pro (32 Bit - SP3)
E-Learning Suite
Captivate 4
Soundbooth CS4
Downloaded and installed new NSAudio.dll
Successfully registered NSAudio.dll
Have successfully ran the restoreCP4regentries.bat and the restoreRegPermCP4.bat
Rebooted the computer
Ran the program as an adminstrator (although it asked me to re-register the product -a little strange)
I still recieve the error when I try to import the WAV files. If I convert the files to MP3, they can be imported. At this time I'd prefer to not import them as MP3.
WAV format is uncompressed, 44, 32 floating bit (I also unsuccessfully tried other bits).
I've lost an entire afternoon of productivity to this.
Any thoughts on how to resolve this? It appears I have followed all the recommendations I have seen so far.

Hi there
I believe Captivate is a bit persnickety about the WAV format. You will likely need to adjust some setting with the WAV output. You might begin by trying the following and see if it resolves.
Begin with a backup copy of the audio clip
Open basic Windows Sound Recorder
Open the WAV file with the issues in Sound Recorder
Click File > Save As
Click the Change... button - make no changes and click OK (this should change to PCM format)
Try importing the WAV file after that and see what happens.
Personally, I'd be using the MP3 myself. Not sure why you are against it. After all, that's what will end up in your compiled result.
Cheers... Rick
Helpful and Handy Links
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Captivate 2 - Windows XP - Unable to decode and import the selected wav/mp3 file

Hi - I have read through all of the postings related to this topic and have tried all of the helpful solutions to no avail.
I have verifed that the file is PCM Format (countless times)
I have registered the NSAudio.dll
I am still receiving the referenced error.
I'm running Windows XP (not Vista)
I'm running Captivate 2
I have a Dell Latitude
I tried to import the file as an mp3 and received a Microsoft error
mfc90ll.exe has encountered a problem and needs to close. We are sorry for the inconvenience.
If anyone has any other ideas, it would be greatly appreciated. Thank you.

Hi again
About all I can think of to suggest is to try converting the formats using something like Audacity. See if you get a different result.
Click here to visit the Audacity site
Sorry... Rick
Helpful and Handy Links
Captivate Wish Form/Bug Reporting Form
Adobe Certified Captivate Training
SorcerStone Blog
Captivate eBooks

Unable to decode and import wav/mp3 file

I've recorded an audio file using Mbox 2 and Pro Tools LE 7.
I have exported the file to the wav format, but when I try to
import it into my Captivate 2 file, I get the following error
message.
"Unable to decode and import the selected wav/mp3 file."
Any ideas why this is happening?
Thanks for the help.
Mark

Hi "Chemistry guy",
A WAV is not a WAV is not a WAV. There are many "types" of
WAV audio file. Check to be sure that your WAV file is in "
PCM" format. That should be easy with a good audio editor.
Matter of fact, it should be easy even with Windows included "Sound
Recorder" application.
To use your own audio editor, I imagine you know how to find
and change file properties.
On the other hand, if you want to use "Sound Recorder" ... on
WinXP go to "Start > All Programs > Accessories >
Entertainment > Sound Recorder", then open the file, then go to
"File > Save As" ... and
at the bottom of the save-as dialog, you will see "Format"
(describing current file formatting) and a button to "CHANGE" that
format. Click the button and you will see a drop-list containing
various formats.
Select "PCM" and
save the file.
Hopefully with this change made, you will be good to go.
.

Can not import my wav. file, message "unable to decode and import selected wav/mp3 file"

Please help, i don't know how to import my wav file. I checked to see if the settings are compatible
and it seems like them are. The wav file im trying to import is: 88kbps, 11kHz...

I don't think so, if its not how do I get it to be?
(Embedded image moved to file: pic07711.jpg)
Jackie Stjepanovic
Trainer
Staff Development
Automobile Customer Service (ACS)
(310) 781-4627
                                                                                Captiv8r
             <[email protected]
             >                                                          To
                                       Jackie Stjepanovic
             11/23/2010 08:56          <[email protected]>
             AM                                                         cc
                                                                                Subject
             Please respond to         Can not import my
             clearspace-974018         wav. file, message "unable to
             851-110472-2-3295         decode and import selected wav/mp3
             [email protected]         file"
                 dobe.com
Is it PCM encoded?
Cheers... Rick
http://www.robowizard.com/pc.gif
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Adobe Captivate 7 crops right hand side of the selection window

Just installed a new copy of adobe captivate on a brand new laptop and have found that it is cropping/cutting off the right hand side of my selection. If i snap to the application window of choice, it is selcting the correct area. After i have finished recording and press "end" key, it shows slides with a large chunk of the selction missing from the right. Have updated the software, but still the same issue.

Please see the reply to your other thread where you reported the same issue.
Click here to view
Cheers... Rick

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Unable to+decode+or+import+selected+audio

Looking for a solution. I am running windows 7, adobe captivate 4. I have attempted to convert text to speech, I get the error unable to+decode+or+import+selected+audio. I have gone to the supplied library same error. I have taken a mp3, changed it to 16 bit rate, made the file very small same error. I am running out of options. I have also reinstalled captivate. I also have CS5 running on the machine. Any suggestions?

Hi,
Re-install the Neo-speech installer and try the workflow.
Regards,
Vikranth.

Adobe Captivate has encountered a problem and needs to close. We are sorry for the inconvenience.

I am trying to use Adobe Captivate 5 and I am receiving this message when trying to open the application,
"Adobe® Captivate® has encountered a problem and needs to close. We are sorry for the inconvenience."
Can you explain how this issue can be resolve!?

Hi there,
On which operating system are you using Adobe Captivate?
Please recreate the preferences of Captivate, following is the location of Captivate Preferences:
Windows 7: C:\Users\[user name]\AppData (hidden folder)\Local\Adobe\Adobe Captivate 5 folder
Windows XP: C:\Documents and Settings\[user name]\Local Settings\Application Data\Adobe\Adobe Captivate 5 folder
Mac: /Users/[user name]/Library/Preferences/Adobe Captivate 5 folder
rename Captivate 5 to Captivate 5_old
and then try to launch Captivate 5
Thanks.

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Error in Adobe Captivate 4: "unable to decode and import the selected wav - mp3 file"

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