Error in Agent

Hi Frds
I hv designed a workflow ,while applying agent in ESS .im getting error msg " Your are not 1 of possible agent of the task".
In First step of my workflow i hv assigned agents .
Pls give me some solutions to resolve these problem.
Thanks
By
Pari

Hi Pari,
As discussed by Jai, it is always better to make the task and the activity as a general one where the agen t assignment is not at all required.
But if at all it is required to make the agent assignment, then in the activity there is a section where Agent assignment is mentioned. The indicator by the side of the agent assignment will be Red if the agnt asignment is not there. If agent assignment is maintained, then the signal will be Green. Now, whenever you have to maintain the agent there is a oval shaped icon by the side of the agent assignment. Click on that button, it will take you to another crseen where the type of the task will be defined. Click on the task, then from the Menu bar choose the AGENT ASSIGNMENT -> CREATE. It will ask for the type like Position, JOB, User like that. If you have to assign some user then click on user, then again it will ask for the User Id of the user. Give the User id of the user and press the Go button or the tick button. The agent will be assigned to the task and that canbe seen in the screen. Now, click on the Task again and click on the Generate button to generate the Index once again refreshing the indices with the agents.
If you go back you will find that the signal beside the Agent Assignment will be green. Now, agent has been assigned to the Activity.
Please check and revert.
Warm Regards.
Abhijit.

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