Error in Cisco Application Desktop

I have the following error when i install the Cisco Agent Desktop application(CAD) with version 7.02 release 3 and i am using cisco call manger 4.2(3) and IPCC Enterprise version (7).

file that is creating the error is put down during the base install of the agent/supervisor package. This file lives in the c:\windows\system32 directory once the install is completed correctly. I would recommend that you use the add/remove program tool in windows to remove the agent software first. Second, remove the supervisor if installed. Last would be to remove the agent base software. Once removed, you can remove the Cisco directory under c:\program files. Reboot the desktop system and reinstall.

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Error from Cisco Agent Desktop - The agent- or workflow-initiated action request failed.

We have roughly 20 agents using Cisco Agent Desktop version 85.1.417 and I have one that when she clicks the phone button to answer a call she gets the error: "The agent- or workflow-initiated action request failed."
I reinstalled the program, but she still receives the same error. What could be causing this problem?

This is what I found in the log:
2014-10-06 08:59:46:838 INFO VOIP2021 Desktop monitoring enabled for extension [9214].
2014-10-06 09:00:12:147 WARN STD3000 Get registry key <MTS_CitrixInstall> under path <SOFTWARE\Calabrio\CAD\Site Setup>. Object not found: <2:The system cannot find the file specified.>.
2014-10-06 09:00:12:159 INFO SOCKET0000 <CADEEMConnector> service on port <59015> has started.
2014-10-06 09:01:01:580 INFO PD4002 error while answering call ICDJtapiCallControlChannel (answer) error, invalid callId (17781617 != 37533406)
2014-10-06 09:09:28:543 INFO PD4002 error while answering call ICDJtapiCallControlChannel (answer) error, invalid callId (17781655 != 37533406)
2014-10-06 09:13:42:458 INFO PD4002 error while answering call ICDJtapiCallControlChannel (answer) error, invalid callId (17781669 != 37533406)
2014-10-06 09:29:03:809 INFO PD4002 error while answering call ICDJtapiCallControlChannel (answer) error, invalid callId (17781740 != 37533406)
I'm attaching part of the DBG log. I hope that it helps.
Thanks

Script errors using Cisco Agent Desktop - BE

When pulling a website with java in the integrated browser on the CAD, we get Script Error pop-ups. Normally through IE you can disable debugging and notifications via the Advanced tab but this doesn't replicate to the integrated browser. Is there a fix?

For this correct JavaScript errors in web page or use external browser. Newer versions of IE by default suppress pop-ups displaying JavaScript errors to the user.
Refer to the bug: CSCsk02359

Error Logging into Cisco Agent Desktop whilst using Cisco IP Communicator

Hi there,
I am having an issue whilst using Cisco Agent Desktop Version 7.0. If I use a cisco IP Communicator ( softphone) i get following message, "Login failed due to a configuration error. Please ask you system administrator to associate your phone with the RM JTAPI Provider user ID according to the instructions in the admin guide".
If user logs in to a normal Cisco phone then logs into agent there are no problems.
Bit of a novice so your help would be appreciated.

Hi
In your AppAdmin pages on UCCX, in the Unified CM Configuration screen, there is an 'RM' user defined.
This will be a user in CCMAdmin 'Application Users', which has all your CCX phones associated to it. UCCX uses this to CTI control the handsets... you need to associate the CIPC phone to that user.
Regards
Aaron
Please rate helpful posts...

Cisco agent desktop has encountered a problem and needs to close error

A Remote Hotline user is experiencing crashes with her desktop agent. After logging into the program it generated the error message "The Cisco Agent Desktop has encountered a problem and needs to close"
I have removed the agent from add remove programs, re installed it and attempted to run it logged in as an admin and using both mine and the user's agent credentials and the program still crashes.
Agent desktop ver 5.0 Build 6.4.2.12 Windows XP
Any ideas?
Regardes, Chet

Thanks for the reply, this is what I did to resolve it:
Fix:
Uninstalled Desktop agent from add remove programs
Re installed program
Do a complete restart or the prog will continue to crash
Test program by logging in with user’s credentials

When I tried to run php file I am getting the following error message, "/home/karthick/Desktop/PHP files/third.php could not be opened, because the associated helper application does not exist. Change the association in your preferences." How to fix this?

When I tried to run php file I am getting the following error message, "/home/karthick/Desktop/PHP files/third.php could not be opened, because the associated helper application does not exist. Change the association in your preferences." How to fix this?

first, you just asked me to use MS file Explorer to see what the properties were.,..and to ask what happened. Yes - that's on my hard drive. The problem I have is opening word files in a DB that is web enabled.....I've used Firefox browser for that, and everything else , for years...... When I look at the Tools, and options on FireFox., as your support page noted.....NOTHING is listed in the Applications tab....hence my note asking for help. The file I need to open is a Word file out on a web enabled DB. It's not on my hard drive - I have to problems opening docs there - but for that, I don't use Firefox

When I try to click and drag items to the desktop, I receive the following error: You can't open the application "Desktop" because it may be damaged or incomplete.

I am not able to edit my desktop, I receive the following error: You can’t open the application “Desktop” because it may be damaged or incomplete.
Also, I cannot rearrange folders, add folders, or move things out of my trash back to the desktop.

Try using another account and see if the problem persists.
Try booting into the Safe Mode and see if the problem persists.
Starting Up in the Safe Mode
What is Safe Mode

I received the following Cisco Secure Desktop error when trying to

I received the following Cisco Secure Desktop error when trying to use WebVpn. "Access Denied Your system failed to be validated by the Cisco Secure Desktop and will not be granted access. Critical failure. Cisco Secure Desktop must run and validate your system. When I go verify Safari settings under "Weblaunch Platform detection, sun Java and Java Detection are all clicked. I even change the DNS in safari system preferences, to no avail.
My system is MacBook Pro 2.8 GHz Intel core i7 with 16 GB 1600 MHz DDR3.
Thanks.

Sorry I don't really understand.... there are no partitions on the drive. How do I repartition it?
And should I use "erasing free space" or "erase" for wiping clean my drive of everything? Erase seems to be faster last tiem I tried.
Thanks!

Cisco Secure Desktop access denied and critical failure errors

Hi
Please can you assist me with the following Cisco Secure Desktop error.
"Access Denied
Your system failed to be validated by the Cisco Secure Desktop and will not be granted access.
Critical failure.
Cisco Secure Desktop must run and validate your system to proceed. Please verify your browser settings and configuration and retry."
Under "Weblaunch" Platform detection, Sun Java and Java Detection are ticked. The other items are unticked.
Thank you in advance.

I'm having the same problem with Lion 10.8.4
I've tried three different browsers with similar results.
Firefox 22.0
Chrome Version 27.0.1453.116
Safari 6.05
Any ideas? I know we have the Secure desktop set to scan for antivirus for all connections. I know that my AV is on the list and supposedly compatible.

How to install Cisco Agent Desktop 7.6(1) on Win7 X64?

I am trying to install Cisco Agent Desktop 7.6(1) on my Windows 7 64-bit laptop. This
error keeps poping up:
http://i.imgur.com/xtBFm.png
This directory in the error message does not exist on my computer. Other x86.Microsoft.VC80.CRT... folders exist, but they have different names than the one in the error message window.
What can I do to install CAD ?

I ran into a different problem back when WIN7 was released, the error was along the line CAD detected unsporting OS. No matter how I finagled the OS nothing would work. I did read a little blurb to modify the MSI install file and it works quite well. I have since installed my modded MSI Agent Desktop and Supervisor Desktop on WIN7 64bit also no problem at all. Locate yourself a copy of SuperOrca and open Agent Destop.msi and scroll down to LaunchCondition Delete the top two lines
Condition and Description
#1 (CADOR) OR ((VersionNT=500 AND MsiNTProductType=1) OR (VersionNT=501) OR (VersionNT=600) OR (VersionNT=500 AND MsiNTProductType>=2 AND NOT SERVER_INSTALLED) OR (VersionNT=502 AND NOT SERVER_INSTALLED))
#2 (CADOR) OR (NOT (SERVER_INSTALLED OR SUPERVISOR_INSTALLED))
Save the Agent Desktop.msi to something like Agent Desktop WIN7.msi save it someplace handy and run it.
You may find you need to run as admin IF your using WIN7 PRO/HOME etc etc Ultimate shouldn’t give you these probs if the application installs yet wont launch go to control panel look into running compatibility etc etc
If you have odd securities errors while running the program Blame the OS go to the Cisco install folder and give the domain user full control security ect on THEIR folder, this will clear up any client side issues.
Most who run into this problem delete the two lines indicated above then smooth sailing.

Cisco supervisor Desktop support for Windows 7

We are getting ready to rollout Windows 7. We ran into a problem while testing Historical Reports and Cisco supervisor Desktop on Windows 7. Historical Reports installs just fine while CSD give us an error that the operating system is not supported by Cisco. Is there a current version that supports Windows 7?
Our IPCC version is:
Cisco Application Administration - 7.0(1)SR05_Build504
Package: Cisco Unified CCX Enhanced
Any help with this issue would be greatly appreciated.
Thanks,
Yefim

Yes, you are wandering down a long and lonely road.
Repackaging an install package from an .exe (which could be one of a million types of installer, such as InstallShield) to an MSI isn't a trivial task - it's a fairly specialist piece of work.
You can only open MSIs with Orca, it doesn't support other types of install package.
I would suggest if you have a workable solution with ThinApp you'd be best to leave it there...
Aaron

Cisco Agent Desktop (CAD) Timed Out

Hello Everybody,
I'm looking for a little insight into a problem that was encountered recently with a customer that essentially caused downtime. When the Agents were attempting to log into Cisco Agent Desktop it gave the following error:
"The request to log into the Cisco Unified CCX application server timed out. Please verify your system is online and try again."
CCX Version : 8.0.2.11002-3
CUCM: 8.0.3.21011-1 with LDAP integration/authentication
The customer does have high availability and after restarting both CCX servers the problem still occurred. Finally, once the CUCM publisher was restarted everything the login started working again. As the resolution was a server restart I'm looking for further information regarding this problem, why it may have occurred, and what can be done to prevent it in the future. It seems that LDAP issues are a common cause of this error but why? Can IPA be used as a backup if another situation like this occurs again?
I appreciate the time,
Thanks.

Hi Keith,
We could never state it will never happen again. CUCM, AD or UCCX could have a latency issue later on. However if you see the technote that I sent it explains what tracing is needed and how to verify that LDAP is not sending the acknowledgement back in time. Below is an example of the MIVR logs;
//Initiating login
461102: Jan 28 08:01:34.909 PST %MIVR-SS_RM-7-UNK:Trying to authenticate agent MSmith
The login ID is the same ID that is used to login to CAD. For our test MSmith was used.
The next message should be that login was successful; however, a time out may have occurred since the CAD timer has expired (10 seconds). We then see after the 10th second CUCM finishes the authentication.
//CUCM returns login successful after the 10 second CAD timer expires causing the timeout message to be displayed
461107: Jan 28 08:01:45.206 PST %MIVR-SS_RM-7-UNK:Successfully authenticated agent MSmith at extension 1904
CAD has ten second timer. If the successful message is not sent within that time CAD fails to login. The port change for the AD server that is the Global Catalog server is also documented in the CUCM SRND and should be used regardless.
I hope that answers your question.
Joe

History report error: | An Exceptional Error occurred. Application exiting. Check the log file for error 5022

Hi all
I've got a error msg when try to generate a report using Cisco history report tool:
Error | An Exceptional Error occurred. Application exiting. Check the log file for error 5022
It only happens when choose report template: ICD_Contact_Service_Queue_Activity_by_CSQ_en_us.
User tried samething on other PC, it working fine.
only on user' own PC and only choose this report, error appears.
user runing windows 7 and do not have crystal report installed
tried reinstalled the software, doesn't work.
also tried this: (https://cisco-support.hosted.jivesoftware.com/thread/2041254) - doesn't work
then tried https://supportforums.cisco.com/docs/DOC-6209 - doesn't work
attached the log file.
thanks.

wenqianyu wrote:From the log file:Looks like you get a Login Window.Error message showed up after username/password be enteredThere is an error in the log: Error happened in comparing UCCX version and HRC versionYou may need to do a clean uninstall, download the Historical report from the server, and install it again on the PC.Does this only happen to one PC or to every PC with this application?Wenqian
I have completely uninstalled the HRC, and download from server install again -- still doesn't work with exactly same error.
this matter only happens on this PC, when user try same thing on other PC, it works.
so i think it not relate to server or account.

After Upgrade to latest iTunes, it will not open.Uninstall and reinstall did not help Getting this error message '' Runtime Error R6034 '' An application has made an attempt to load the C runtime library incorrectly''. 3 windows PCs.1 vista, 2 windows7 7

I upgraded to the latest iTunes 11.1.4, after a prompt from the iTunes store. But will not open after the upgrade. One of three error messages told me to reinstall. I did. Restarted and scanned. But no help there. So I unistalled and re installed from Apples' website. The installation was okay as usual but still will not open. Keep getting the same error messages. '' Runtime Error R6034, '' '' An application has made an attempt to load the C runtime library incorrectly. Please contact the application's support team for more information.'' That's the error messages I get when I try to open the New installed iTunes 11.1.4. Right now there is no iTunes on any of my PCs. Installed but will not open. Please Help.Thanks.
Jonas.
3 Windows PCs. Safari 5.1.5 ( One Laptop with Vista. Two Windows 7 64 bit on All in One Sony desktop PCs. )

Try the following user tip:
Troubleshooting issues with iTunes for Windows updates

While trying to run it show error message : "The application or DLL C:\Program Files\Mozilla Firefox\sqlite3.dll is not a valid Windows image. Please check this against your installation diskette

Just updated firefox. While trying to run it show error message : "The application or DLL C:\Program Files\Mozilla Firefox\sqlite3.dll is not a valid Windows image. Please check this against your installation diskette." Tried to download and install new firefox, but it alway show that the file is corrupt
== Today ==
== User Agent ==
Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; InfoPath.2)

Do a clean reinstall and download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop.
Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
You can skip the step to create a new profile, that is not necessary for this issue.
See http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall

Error in Cisco Application Desktop

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