Error in connecting to oracleBI discoverer 10.1.2

Hi all,
I'm using OracleBi Discoverer 10.1.2. I have created an EUL user "dmuser".
The problem is when I try to connect to oracle bi discoverer using "dmuser", I have this errror msg:" ORA-1254: TNS:listener does not currently know of service requested in connect description" .
I have checked the tnsnames.ora file and it's ok.The problem persits despite I have entered the whole description of the database.
All the services of the oracle databse 10G release 2 are working.
Any suggestions?

Yes, I have created an EUL user using oracle BI discoverer administrator (Oracle Business Intelligence Tools 10g (10.1.2)).
The problem is the same in both of Discoverer Plus and viewer(Oracle Business Intelligence 10.1.2).
Cheers.

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