Error in Crawler Administration

Question

I posted about this error in a previous post but as it was all muddled up with another query which is now being dealt with by Plumtree Support, I thought I'd try posting about this error I'm getting in crawler administration independently.
When I try to go into edit the crawler configuration I get the following error instead of displaying the admin page.
Unable to initialize Service Configuration Interface for the Remote Crawler editor. The following exception occurred: com.plumtree.server.marshalers.PTException (0x80044FA8): The SOAP Connection stopped executing method urn:plumtree-com:XUIService.Initialize after 1 attempt(s). Last error: The SOAP Connection has recieved an HTTP error while executing during connection attempt 1 of method urn:plumtree-com:XUIService.Initialize!. The code returned was 404. ---> System.Runtime.InteropServices.COMException (0x80044FA8): The SOAP Connection stopped executing method urn:plumtree-com:XUIService.Initialize after 1 attempt(s). Last error: The SOAP Connection has recieved an HTTP error while executing during connection attempt 1 of method urn:plumtree-com:XUIService.Initialize!. The code returned was 404. at com.plumtree.server.xui.helper.IService.Initialize(IPTPropertyBag pPBagSettings, Int32 lTimeoutSeconds) at com.plumtree.server.xui.CIService.Initialize(IXPPropertyBag pPBagSettings, Int32 lTimeoutSeconds) at com.plumtree.server.xui.CIService.Initialize(IXPPropertyBag pPBagSettings, Int32 lTimeoutSeconds) at com.plumtree.portalpages.admin.editors.xui.XUIHelperModel.InitializeXUIHelperModel(IXPPropertyBag pbXUISettings, IService xuiService) at com.plumtree.portalpages.ext.providers.soap.crawler.SOAPCrawlerModel.CheckEditorAccessAndStart(XPHashtable _htFormData)
I tried the Service Configuration Interface URL (XUIService.asmx) it refers to and it's absolutely fine. I can't see anywhere what it's getting the 404 error on, none of the IIS logs for the Portal server or for the server with the Crawler report any 404 errors.
I checked PTSpy and it appears to be looking at the right URL, but receiving a 404. PTSpy records the following, (I've changed the server name but it was correct):
Entering Function CPTUserCookieDatabase::AddHeadersToCookies: parameters: lpctstrDomain = APP_SERVER_WHERE_CRAWLER_LOCATED.hosting.companyname.net; lpctstrObject = /ANITA/DJCustomCrawlerWS/XUIService.asmx; lpctstrHeaders = HTTP/1.1 404 Not FoundServer: Microsoft-IIS/5.0Date: Wed, 02 Mar 2005 03:12:54 GMTX-Powered-By: ASP.NETX-AspNet-Version: 1.1.4322Cache-Control: privateContent-Type: text/html; charset=utf-8Content-Length: 1530; lCookieSegment = -1;
I wondered if it's trying to look for "/ANITA/DJCustomCrawlerWS/XUIService.asmx" in the portal server or whether it's looking in the lpctstrDomain where the file actually exists. Would you expect to see a fully qualified URL for lpctstrObject? Either way, as I said there is no 404s recorded in the IIS logs on either servers.
Have I missed a config somewhere?
thanks again
Ani

Answer 1

Please try below mentioned steps:
1. Central Administration > Monitoring > Review job definitions > Look for following timer job "Application Server Administration Service Timer Job" > Disable
2. Then open windows administrative services (services.msc), stop SharePoint Timer Service
3. Clear SharePoint Timer configuration cache by following steps mentioned in below blog:
http://blogs.msdn.com/b/jamesway/archive/2011/05/23/sharepoint-2010-clearing-the-configuration-cache.aspx
4. Start SharePoint Timer Service and give it a few seconds so that the new XML files from the location you deleted then are re-populated.
5.Central Administration > Monitoring > Review job definitions > Look for following timer job "Application Server Administration Service" Timer Job > Enable
Kind regards,
Bhavik Jain | SharePoint Administrator
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