Error in creation of model and version

Hi experts,
While I m trying to create Model and Version SAP demo systems, it is showing me error " Live cache is not availble".
Should I copy a planning version to new or should I contact basis team for that? It is also not allowing me to create new LC connection.
I am attaching screen shots. Please help.

Hi All,
BASIS guy have configured Live Cache. We have started live Cache succesfully.
Still facing problem in Version stating that an error occured in Live cache.
Kindly help.
Attaching screen shot below.

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