Error in crystal report Connection

Hi
I created a crystal report in SAP B1, its showing connectivity error when I was viewing the report in SAP B1 .(I'm useing SAP 2007B)
As u2018* failed to open the connection u2019*
Plz do need fully
Regards
Aravind M

Hi,
Have you checked these?
Crystal Integration to SAP
CR AddOn for SAP Business One - ODBC vs OLE DB connection
Thanks,
Gordon

Similar Messages

Getting No rights error in Crystal Reports connection with SAP ECC 6

I am ABAP/BI developer and would like to work in Crystal Reports 2011. Currently, We have SAP ECC 6 and BI 7 set up. I have installed trial version of Crystal Reports 2011.
I am getting error while trying to create blank report in Crystal Reports:
Create New Connection -> SAP Tables.. -> entered SAP Development server user id and password -> following error message :
LOGON failed
Details : You do not have necessary rights to design reports against the SAP system. Please check with your system administrator.
My user id has all rights in development server. So, is any special rights require? OR do we have to install any patch for Crystal Reports at SAP level?
Please guide me.

Hi,
To be able to report off an SAP data source in Crystal Reports, request the SAP Administrator to set the appropriate authorizations for the user.
For a list of authorizations that are necessary for each type of SAP connection, consult the document:
BusinessObjects XI Integration for SAP Installation Guide
In the "Authorizations" chapter, there is a description of each authorizations needed for each type of connection and actions.
( The document is attached to this SAP Knowledge Base Article in the attachment section )
In addition to the authorizations specified in the SAP Integration Kit Installation Guide, the following authorizations are required:
For Authorization object: S_RFC with Field name: RFC_Name. According to the installation guide the values should be: SYST, /CRYSTAL/OPENSQL
Additionally you will need the value: SUSR as well.
For Authorization object: ZSEGREPORT with field name: ACTVT. According to the installation guide the value is: 02 (Change)
Additionally you will need the value: 01 (Create or generate) as well.
Thank you.

Jndi error in crystal report connecting to jsp

hi
getting error while connecting my report to jsp
Error is JNDI error means i m unable to connect to oracle server using my jsp
if any one have answer than provide me
thanks& regards
ramesh

Rethink your design. Unless this is a trivial application, a JSP should not be initiating database connections (or really performing any JNDI lookups at all). JSP's are part of the view. In model-view-controller architectures, which normal web applications attempt to implement, it is the model's responsibility to connect to a database to fetch relevant data. In its simplest form, this means you at least write a helper class to perform the JNDI DataSource lookup and return the data via a public method. Ideally, you have enough of these classes that they are not simply helper classes, but rather a full-fledged model tier. See tutorials here and on the net about MVC architecture.
As to your specific issue, it could be any number of issues. Are your deployment descriptors (web.xml, serverl.xml, weblogic.xml, etc.) set-up correctly? Is there a typo between the names declared? What does your JNDI lookup URI contain? Is there an error there? What is the code you are using to perform the lookup? What does the actual exception stack trace contain? We will need some or all of the above information to actually diagnose the source of the error.
However, first, redesign your JSP. :^)
- Saish

Temporary error "A Crystal Reports job failed because a free license ..."

Hi all,
We coded with VS 2003 a .NET 1.1 application which using the Crystal Report 9 Redistribution package .NET ready to display reports from measured data from our device. The data is stored in a SQL Server 2000 MSDE. Crystal Report has his own DB connection to the SQL server to read the data to display the report.
Our application runs well on approx. 100 distributed installations. But on six customers installation we get this error. Actual on two customers PCs using the same DB we get the error "A Crystal Reports job failed because a free license could not be obtained in the time allocated.". This error pop up every time, when the report is shown. Although the report get shown completely.
I observed in the 'Windows Event Viewer => "System" log after the above-mentioned error following entry "Crystal Report job was delayed 2 (sec)." once for every time when the user requested a report.
I restored an empty DB on customers PC and the error don't pop up anymore.
All CR .NET assemblies have the version 9.2.3300.0. I tested also the "CrystalReportNET_keycodefix.zip", but it doesn't help. I had checked for hours all the issues about this error message on the internet. I tested the most fitting solutions, but not one fix the problem.
I tested customers full DB on my Virtual Machine with same installation, but I don't get the error.
Cheers
Ronny

Hi Ludek 
 
Thanks for your answer. I checked all the things you asked me to do on both system. 
 
Here are the results from my investigations: 
 
1) The keycode.dll was not on the not working PC. 
I copied it to the root of C: as on the working PC. I registered it with regsvr32.exe and tested the issue. 
=> The problem still exist. 
 
 
 
2) I compared the keycode on both system: 
HKLM\SOFTWARE\Crystal Decisions\9.0\Crystal Reports\Keycodes\CR Ent 
 
non working PC: 
1 AAP50-GS00000-U7000RN 131203342 3979604006 
The code is different in comparison to the working PC, because I carried out the 'CrystalReportNET_keycodefix.zip'. Before this I made an export of the above registry key. Afterwards I wasn't able to merge this export (backup) again with the registry. I assume due to the included carriage returns in the keycode. 
 
working PC 
1 XXXXX 
 
 
 
3) I used the Process Monitor and got following error during the error sequence: 
 
I list only some key entries from the hundreds of error entries. Please inform me, how I can provide you the full logger files. 
 
non working PC: 
WriteFile C:\...\Administrator.QCNIR002\Local Settings\temp\~cpe{AD83....} Fast IO Disallowed 
RegEnumKey HKCR\Drive\shellex\FolderExtensions NO MORE ENTRIES 
RegOpenKey HKLM\Software\Crystal Decisions\9.0\Crystal Reports\Database NAME NOT FOUND 
RegOpenKey HKCU\Software\Crystal Decisions\9.0\Crystal Reports\Database NAME NOT FOUND 
RegOpenKey HKLM\Software\Policies\Microsoft\Windows NT\DnsClient NAME NOT FOUND 
 
But I observed beside the results: No more entries, Name not found, Fast IO Disallowed, Buffer overflow (RegQueryKey) and Range not locked (UnlockFileSingle of printer driver) no other errors. 
 
 
working PC 
Operation: Path: Result: 
WriteFile C:\...\Administrator\Local Settings\temp\~cpe{AD83....} Fast IO Disallowed 
RegEnumKey HKCR\Drive\shellex\FolderExtensions NO MORE ENTRIES 
RegOpenKey HKLM\Software\Crystal Decisions\9.0\Crystal Reports\Database NAME NOT FOUND 
RegOpenKey HKCU\Software\Crystal Decisions\9.0\Crystal Reports\Database NAME NOT FOUND 
 
 
 
4) Service Packs 
We could only compare the file size of the Merge Module we used with the one you provided me in the above link. 
 
<table border=0 cellpadding=0 cellspacing=0>
<tr>
<td>file name</td>
<td>file size of used Merge Module</td>
<td>file size of SP1 Merge Module</td>
</tr>
<tr>
<td width=150>crnetruntime.msm</td>
<td width=100>4'764'672 Byte</td>
<td width=100>4'770'304 Byte</td>
</tr>
<tr>
<td>license.msm</td>
<td>578'048 Byte</td>
<td>578'048 Byte</td>
</tr>
<tr>
<td>reportengine.msm</td>
<td>10'701'824 Byte</td>
<td>10'905'088 Byte</td>
</tr>
</table>
 
But I tried to install SP7 on my PC and on customers PC, but I got following error after I accepted the license agreement in the setup.exe: titlebar of window 'Information', Msg: 'Failed to create Backup folder -110' and just a button 'OK'. I got into an infinit loop and I could only end the process: 'IKernel.exe'. 
Remark: I get the same error with SP5 and SP6. 
 
 
 
5) Modules - comparison of DLL's 
 
I cross checked all the DLL in Modules, which begin with CR and some other, because there were over 100 DLL's. 
 
<table x:str border=0 cellpadding=0 cellspacing=0 width=834 style='border-collapse:
collapse;table-layout:fixed;width:626pt'>
<col width=385 style='mso-width-source:userset;mso-width-alt:14080;width:289pt'>
<col width=179 style='mso-width-source:userset;mso-width-alt:6546;width:134pt'>
<col width=110 style='mso-width-source:userset;mso-width-alt:4022;width:83pt'>
<col width=80 span=2 style='width:60pt'>
<tr height=17 style='height:12.75pt'>
<td height=17 width=385 style='height:12.75pt;width:289pt'>CRHEAPALLOC.DLL</td>
<td width=179 style='width:134pt'>9.2.0.2</td>
<td width=110 style='width:83pt'>9.2.0.2</td>
<td width=80 style='width:60pt'></td>
<td width=80 style='width:60pt'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>CRPE32.DLL</td>
<td>9.2.3.1183</td>
<td>9.2.3.1183</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>CRQE.DLL</td>
<td>9.2.1.625</td>
<td>9.2.1.625</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>CRTOWORDS_EN.DLL</td>
<td>9.2.0.14</td>
<td>9.2.0.14</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>CRYSTALDECISIONS.CRYSTALREPORTS.ENGINE.DLL</td>
<td>9.3.9500.10</td>
<td>9.3.9500.10</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>CRYSTALDECISIONS.REPORTAPPSERVER.CLIENTDOC.DLL</td>
<td>9.2.3300.0</td>
<td>9.2.3300.0</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>CRYSTALDECISIONS.REPORTSOURCE.DLL</td>
<td>9.3.9500.7</td>
<td>9.3.9500.7</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>CRYSTALDECISIONS.SHARED.DLL</td>
<td>9.3.9500.10</td>
<td>9.3.9500.10</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>CRYSTALDECISIONS.WINDOWS.FORMS.DLL</td>
<td>9.3.9500.12</td>
<td>9.3.9500.12</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>CRYSTALKEYCODELIB.DLL</td>
<td>9.2.3300.0</td>
<td>9.2.3300.0</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>keycode.dll</td>
<td>9.0.0.281</td>
<td>9.0.0.281</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>MSADCE.DLL</td>
<td>2.81.1135.0</td>
<td>2.81.1135.0</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>MSADCER.DLL</td>
<td>2.81.1117.0</td>
<td>2.81.1117.0</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>MSADO15.DLL</td>
<td>2.81.1128.0</td>
<td>2.81.1128.0</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>MSADRH15.DLL</td>
<td>2.81.1117.0</td>
<td>2.81.1117.0</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>MSCORLIB.DLL</td>
<td class=xl26>01/15/09 22:31:34</td>
<td class=xl26>7/7/08 13:39</td>
<td class=xl24></td>
<td class=xl25></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>sqlresld.dll</td>
<td>2000.80.382.0</td>
<td>2000.080.0382.00</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>crdb_ado.dll</td>
<td>9.2.1.542</td>
<td>9.2.1.542</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
</table>
 
Please specify the more detailed, if you mean the Crystal framework files or the .NET files. Could you give me please the location of the framework dlls and database client dlls like a folder name, so that I can check also all of them. 
 
I can provide you also the Module logger files, if you require them. 
 
 
I would appreciate your further help very much. 
 
Cheers 
 
Ronny
Edited by: Ronny S. on Jul 6, 2009 4:57 PM
Edited by: Ronny S. on Jul 6, 2009 5:02 PM
Edited by: Ronny S. on Jul 6, 2009 5:17 PM
Edited by: Ronny S. on Jul 8, 2009 11:44 AM
Edited by: David Hilton on Jul 15, 2009 11:04 AM
Removed private keycode.

Vista/Adobe 9/sql image Error in Crystal Report:Failed to Export the Report

When I try to export my Crystal Report (v2008) from a Vista machine (using Crystal RDC export methods) as a PDF, I get the following error:
Error in Crystal Report: Failed to export the report.
This only happens when a particular subreport (that contains a sql image) prints (based on an input parameter). We have other subreports (within this same report) that print a sql image just fine. But, when this subreport prints, the above error appears.
I can run the same report on an XP machine without error.
Exportmodeller.dll and crtsv.dll are both installed and registered to the
C:\Program Files\Common Files\Business Objects\3.0\bin folder
I have tried opening the report, removing the image, and then adding it back in again to the subreport.
Still receive the same error.
Any suggestions?

>
Don Williams wrote:
> RDC is no longer shipped in CR 2008. You are using the embedded designer used within the Visual Studio .NET IDE and is not licensed for distribution.
>
> Upgrade to the .NET components and post your question to the .NET forums.
>
> Also, those old dll's will not work in CR 2008. Last patches will give you the option to export to Excel in Legacy mode. We built it into our export dll.
Don,
Can you please clarify?
Our VB6 app that uses Crystal XI RDC runtime components. Our Crystal reports are edited in CR2008 SP1 developer edition (not through the VB.NET embedded report designer). We have deployed the CRXIRelease 2 runtime components (via the merge module) to our client machines in order to execute the RDC.
We can print/preview/export to excel, but the pdf creation is failing with this error.
We are only using the RDC (which we know is no longer supported) because of huge issues with the Crystal for .NET methods we are having with our customers (I have an active case for this issue). Therefore, we have to rollback our .NET product and revert to the RDC code.
Vista is failing to create a PDF for a report developed in the CR2008 SP1 developer edition when using the RDC.
When you say "Also, those old dll's will not work in CR 2008. Last patches will give you the option to export to Excel in Legacy mode. We built it into our export dll.", what do you mean by "will not work in CR2008"?
Thank you

How to get actual error from Crystal Report

We are using Crystal report in web service.
We faced some problem due to crystal report unexpected error.
Refer the below error message.
Xception E NSF NSFZ1100 20100608 145511565 GPRAB0 : GPRZ10 GUEC0001 [1] AbstractService Showing a modal dialog box or form when the application is not running in UserInteractive mode is not a valid operation. Specify the ServiceNotification or DefaultDesktopOnly style to display a notification from a service application.
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at System.Windows.Forms.MessageBox.Show(String text, String caption, MessageBoxButtons buttons, MessageBoxIcon icon)
at CrystalDecisions.Windows.Forms.CrystalReportViewer.HandleExceptionEvent(Object eventSource, Exception e, Boolean suppressMessage)
at CrystalDecisions.Windows.Forms.CrystalReportViewer.HandleExceptionEvent(Object eventSource, Exception e)
at CrystalDecisions.Windows.Forms.ReportDocumentBase.GetLastPageNumber()
at CrystalDecisions.Windows.Forms.ReportDocumentBase.GetLastPage()
at CrystalDecisions.Windows.Forms.DocumentControl.ShowLastPage()
at CrystalDecisions.Windows.Forms.PageView.ShowLastPage()
at Biz.Nissan.Cats.CORE.REPORT.LibCrystalReport.TotalPageCount(ReportDocument Rpt)
at Biz.Nissan.Cats.CORE.REPORT.LibCrystalReport.Print(BaseReport RptDefinition)
at Biz.Nissan.Cats.CORE.REPORT.MCTLIST260Print.Print(IFData ifData)
at Biz.Nissan.W3.CATS.BC.Service.DistributeService.ExecuteMpp()
How we get the actual error from crystal report?
Thanks in Advance

Same as
crystal report unexpected error in Web service (IIS)
Closing this thread.
Ludek

Multi Value Parameter in SP error in Crystal Report SAP B1 ?

Hi Experts ,
i am Getting an error in Crystal Report
"Failed to retrieve data from the database. Details: 42000:[Microsoft][ODBC SQL Server Driver][SQL Server]Line 1: Incorrect syntax near '('. [Database vendor code: 120]"
I an executing the SP In Command , I want to pass multi value parameter in SP
When Pressing ok
than On Ok Button Error come
So I have Some Question
1> Why All parameter in Commend Are Automatic getting Compulsory and How to Avoid It?
2> How to Solve this error ? this error is only coming with multivalued parameter ?
i have many report in which i have to send the multi value parameter into query it self so , Plz Help Me
I am New to Crystal Report so it will be Kind Of you if explain with example .
Thankks in Advance !!!
Regards,
Mayank Shah

Hi Shachar,
i will explain one because i think some thing is misunderstood
please the images
when all parameter record selected and no parameter record selected ... i want all record should display
this blank report is problem
Regards,
Mayank Shah

Error deploying Crystal Report XI R2 to Enterprise - Failed to read paramet

Error deploying Crystal Report XI R2 to Enterprise - Failed to read parameter object.
I know this issue has been addressed several times and the solution recommended was to install Service Pack 2. I have done that. It started working for me too; however recently I got some error saying some UDF***.DLL is missing. I re-installed Crystal Reports XI R2 and Service Pack 2. Unfortunately though, this error is back. I have restarted the machine n number of times but keep on getting this error.
My report file has dynamic parameters defined through command object (SQL Query). My understanding is that once I publish the report to BoE Enterprise, BO will create LOVs and BV's in the repository. Now that is not happening.
has any one else had this issue before and resolved it?
Thanks

Hi,
do you export your CR report in your BOBJ repository using an account with administrator rights?
Regards,
Stratos

Error with crystal report using SAP GUI

Hi,
While using crystal report in sap gui i get the following error. I already googled and only found one thing on this forum that talks about this and it was never solve. Can you please help me? Thank you
Errors in Crystal Reports Installation(SupportsSAPQuery)
Message no.ALVHT218
Diagnosis:
This function requires that Seagate Crystal Reports and the Functional Area drivers(InfosetDrivers) from Seagate software are installed.
This sotware is either not available on your frontend or has been installed with errors
System Response:
The action has been terminated
Once again
thank you

Hi
Please check if you have installed all the SAP transports which are required for Crystal Reports to run based off SAP.
Regards
Sourashree

How to Resolve Join Syntax Errors in Crystal Reports 11.5

Weu2019re upgrading form Crystal Reports Runtime Client 10.0 to 11.5. I have a registry fix that resolves the join syntax errors in Crystal Reports 10.0 by updating the registry key:
[HKEY_LOCAL_MACHINE\Software\Crystal Decisions\10.0\Crystal Reports\Database\QueryBuilder\JoinBuilder]
"SQLServerJoinBuilder"="adbc"
What is the fix for Crystal Runtime 11.5?

Create a new key under:
HKEY_CURRENT_USER\Software\Business Objects\Suite 11.5\Crystal Reports\Database\QueryBuilder\JoinBuilder and add the values
"SQLServerJoinBuilder"="adbc"

Getting "The product key is not valid. INS00140" error during Crystal Report 2013 installation

We are getting “The product key is not valid. INS00140” error during Crystal Report 2013 installation. We are trying to install crystal report on Windows 7 64 bit OS.
Can anyone help?

What is CrystalReportsJava-2013? Where did this come from - download link? CD?
- Ludek
Senior Support Engineer AGS Product Support, Global Support Center Canada
Follow us on Twitter

Database Connection error in Crystal Reports using SAP BW system

Hi,
While using Crystal Reports in trying to build a report on the SAP Query in SAP/BW System using the MDX driver, I am able to get the structure of the query fields into the report but on the other hand while trying to refresh the report for data I am getting the error message u201C Failed to connect to the databaseu201D . This database connection error occurs despite the fact that the SAP server authentication details being entered on Refreshing the report is correct.
What could be the possible reason? Any guess...
Thanks,
Amogh

Hi,
Yes, I am using the MDX driver.
Is there any pre-requisites of importing certain ABAP transports into SAP Server since I haven't done any? Please recommend.
Thanks,
Amogh

Error in Crystal report( built on Universe) preview in CMC - Failed to load DB credentials or Failed to open Connection

Hi,
      I created a Crystal Report (CR XI r2) using Universe and database is Db2.
     My report is working fine in Crystal report ,.But when i am uploading this report (Save AS ->enterprise) to repository ,and then trying to preview this report from CMC/Infoview,it throws error "Failed to load DB credentials "or sometimes it throws" Failed to open Connection" .
I have given DB user credentials correctly and used both option "prompt user for DB logo" as well as "use same database logon" .
I am not sure why it is throwing this error.I checked both "Bo server machine as well as Client machine ,both are having DB2 cleint installed and configured.
Is this an issue with Service Packs ?
As my machine configuration is -
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     BO Server (Linux) - BO XI R2 RTM
If anybody faces the same issue ,please share the solution with me,as it is very urgent .
Thanks
Nitin

Hello,
Thank you for your post.
Based on your description, your issue is out of support of VS General Question forum which mainly discusses
WPF & SL designer, Visual Studio Guidance Automation Toolkit, Developer Documentation and Help System
and Visual Studio Editor.
I suggest that you can consult your issue directly on SAP Crystal Reports:
http://scn.sap.com/community/crystal-reports/content?filterID=content~objecttype~objecttype[thread]
  for better solution and support.
Best regards,
We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
Click
HERE to participate the survey.

JDBC connection error in Crystal Reporting through ESRI Dekho product

Wow, I am so far out of my depth here I am not even sure I am in the correct forum. I have recently started using the GIS software ESRI product Dekho (a web based browser basically) and the reporting tool is Crystal Reports. The JDBC connection required for me to connect to data held in a corporate oracle db is failing with a driver error and I don't know how to troubleshoot it. ESRI support seem to think it's a Crystal Reports issue. If anyone has any idea what I am talking about please respond, including pointing me to a forum which might assist, if this one is not where I should be asking such a question. Thanks in advance.

Simon here from Esri Australia, I work in the support team for the Dekho product, that this client was having problems with.
We established that our Dekho product was passing the relevant information over to Crystal and that Crystal was having issues connecting to a database due to an issue with Crystal not having the correct JBDC drivers installed.
= Therefore we concluded that the client should get in touch with you to resolve these JDBC driver issues.
The error in the report is:
['Failed to open the connection, Details:JDBC driver not found"|http://i7.photobucket.com/albums/y254/jak-c/Outlook1.jpg]
We believe that the issue is specifically a Crystal Reports issue on connecting to an Oracle database.
If we take Dekho out of the equation, the issue is still apparent.
We did some testing on Oracle XE and were able to get it to communicate with Crystal Reports ok.
We had to make the following change:
1. copied the database drivers from:
C:\oraclexe\app\oracle\product\10.2.0\server\jdbc\lib
to
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2. Edit "C:\Program Files (x86)\Business Objects\Common\4.0\java\lib" to include the above JAR file into the classpath tag.
We touch on this in [our own web-help|http://www.dekho.com.au/help/31/default.htm?turl=Documents%2Fconfigurecrystalreports.htm], although this is more specific to SQL Server.
The client had problems setting up this Crystal Reports to Oracle link, due to drivers missing.
Can you generate a support ticket for this client and assist her with getting CR drivers working with her version of Oracle?
As a sidenote - Esri Australia is a distributor for Esri, and not sure if the OEM extends to us?
We would like to get a better relationship with you on how to deal with Crystal related issues with our own product.
For issues like the above, we would like to come up with a more efficient means for our clients to get resolutions to their issues, and if the issue stems to outside our product - a good process for our support team to log a ticket on behalf of our client and pass all the relevant info across, so that a solution can be resolved quickly.
- Do you have a contact in Australia that we could talk to about this?
Let me know if you need the clients contact details - I believe this is still an issue for her.

Encapsulation Error in Crystal Reports using Web Service Connection

Hi Experts,
I'd like to request help in investigating an issue we are currently having in Crystal Reports. Basically, the solution design is:
-Web Service is Used as connection
-Dynamic Hyperlink value is used to access another Crystal Report
Issue: Dynamic Hyperlink value is based on a summary. We are getting Encapsulation Error message whenever we try to click a link having 30k value.
Does anyone here can give us some tip on how to investigate the issue? For such cases, which component (datasource, CR, etc.) of the solution normally causes the issue? Are there any limitation in using Web Service for Crystal Reports?
We'd greately appreciate any help here.
Kind Regards and Many Thanks,
Mark

Hi Mark,
There could be many reasons for this rather 'generic' error. Is the Business Objects Enterprise clustered?
Also, could you try saving both the Main and the target reports to the Enterprise with the 'No printer' option checked.
(File > Page Setup> No Printer).
Also, what happens when the target report is viewed on its own?
Let me know how it goes!
-Abhilash

Error in crystal report Connection

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