Error in Depot Repair when creating repair order for SR

Question

Hi,
I am getting the following error in Depot repair when creating a repair order for a Service Request :
"The Service Request Customer (GEJ Service Provider) does not own this item instance (&ITEM_INSTANCE). Please choose another instance. (IB_INSTANCE=21777)"
An Item Instance was created for customer A (Owner), then party relationship was created in IB with another customer (GEJ Service Provider).
Now a SR is created with customer as GEJ Service Provider and this item instance is selected.
The error is coming up when trying to create repair order for this SR.
Any idea how to resolve this issue?
Regards,
Mohammed

Answer 1

Mohammed
Please refer to this in Metalink note that says Deport Repair 11.5.10 enhancements and search for this ER number.
ER: 4723163
Service Request and Repair Order blocks of Depot repair do not allow ability to change Installed Base ownership of an item or creation of TCA relationships between existing TCA parties before creating a service request or repair order.
Ability to automatically change ownership for an install base tracked item when returned for repair.
ER 4723163
Patch 4910836
Look like you have applied this patch.
Coming to the issue you cannot achieve what you are trying. The only option is to add this subfunction Depot: Allow Change of IB Ownership to your menu of the resp you are trying to use and the message will be different:
This allows you change the ownership and create a repair order.
Unfortunately customer relationship is not going to help at this time. YOu may want to log an SR and see if that is intended in the future. I checked R12.06 but the same behavior is exhibited there as well.
Good luck!
Thanks
Nagamohan