Error in downloading an album
I just purchased an album, but one of the tracks didn't load. It is greyed out and there's an eclamation point next to where the track should be in my library. What should I do?
I found it under "downloads" and retried it. Problem solved!
Similar Messages
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Errors when downloading U2 Album
Get the following errors?
Does anyone get the same and how did you solve it?
There were problems downloading some purchased items.
For more information on the items that could not be downloaded, click below.
There was a problem downloading “California (There Is No End to Love) / Songs of Innocence / U2”. You do not have enough access privileges for this operation.
Please check that the connection to the network is active and try again.
There was a problem downloading “Cedarwood Road / Songs of Innocence / U2”. You do not have enough access privileges for this operation.
Please check that the connection to the network is active and try again.
There was a problem downloading “Every Breaking Wave / Songs of Innocence / U2”. You do not have enough access privileges for this operation.
Please check that the connection to the network is active and try again.
There was a problem downloading “Iris (Hold Me Close) / Songs of Innocence / U2”. You do not have enough access privileges for this operation.
Please check that the connection to the network is active and try again.
There was a problem downloading “The Miracle (Of Joey Ramone) / Songs of Innocence / U2”. You do not have enough access privileges for this operation.
Please check that the connection to the network is active and try again.
There was a problem downloading “Raised By Wolves / Songs of Innocence / U2”. You do not have enough access privileges for this operation.
Please check that the connection to the network is active and try again.
There was a problem downloading “Sleep Like a Baby Tonight / Songs of Innocence / U2”. You do not have enough access privileges for this operation.
Please check that the connection to the network is active and try again.
There was a problem downloading “Song for Someone / Songs of Innocence / U2”. You do not have enough access privileges for this operation.
Please check that the connection to the network is active and try again.
There was a problem downloading “This Is Where You Can Reach Me Now / Songs of Innocence / U2”. You do not have enough access privileges for this operation.
Please check that the connection to the network is active and try again.
There was a problem downloading “The Troubles / Songs of Innocence / U2”. You do not have enough access privileges for this operation.
Please check that the connection to the network is active and try again.
There was a problem downloading “Volcano / Songs of Innocence / U2”. You do not have enough access privileges for this operation.
Please check that the connection to the network is active and try again.
There was a problem downloading “Digital Booklet - Songs of Innocence / Songs of Innocence / U2”. You do not have enough access privileges for this operation.
Please check that the connection to the network is active and try again.
There was a problem downloading “Digital Booklet - Songs of Innocence / Songs of Innocence / U2”. You do not have enough access privileges for this operation.
Please check that the connection to the network is active and try again.Hey richpickford,
Thanks for the question. In researching the error message that you described, the following resource came up:
Trouble adding music to iTunes library or importing audio CD
http://support.apple.com/kb/TS1387
Resolution
These messages occur if permissions are incorrect on your designated music folder or on a folder inside your designated music folder. Permissions are settings that determine who can read, write to, or execute a file or folder on your computer. Every file and folder on your hard disk has an associated set of permissions.
Example: If permissions are correct on your Music folder, but incorrect on the U2 folder inside your Music folder, you would be able to add other music to your iTunes library, but not that new U2 album.
Look here for help in correcting the permissions on folders:
OS X:
Troubleshooting permissions issues in OS X
Windows XP:
How to set, view, change, or remove file and folder permissions in Windows XP
Note: Permissions and privileges for files are different from authorization to play a song purchased from the iTunes Store. Click here for information on authorizing a purchased song to play.
Thanks,
Matt M. -
I purchased an album on ITunes store, while the items downloaded to my phone, it didn't download to my mac. Some of the songs downloaded but not the majority, when I try to download the songs, it gives me an error 8003 Unknown error occured. What am I doing wrong? If I can't download this album, how do I get a credit??
Hello mercdw,
Once the music has been downloaded to your iPhone, you can transfer purchases from your device to iTunes.
iTunes Store: Transferring purchases from your iOS device or iPod to a computer
http://support.apple.com/kb/HT1848
Alternatively, the following article provides further information regarding this error and steps that can help resolve the issue.
"Error -50," "-5000," "8003," "8008," or "-42023"
These alerts occur due to timeouts or conflicts trying to write a file during download.
If you encounter this issue while accessing iTunes Store:
See iTunes 9: "One Moment Please" or "Error (-50)" message when accessing iTunes Store
If you encounter this issue while while downloading something from the iTunes Store:
Delete your iTunes Downloads folder, located in:
Mac OS X: ~/Music/iTunes/iTunes Media/Downloads Note: "iTunes Media" may appear as "iTunes Music. Also, the tilde (~) refers to your Home directory.
Windows Vista: \Users\username\Music\iTunes\iTunes Media\Downloads\
Windows 7: \Users\username\My Music\iTunes\iTunes Media\Downloads\
Windows XP: \Documents and Settings\username\My Documents\My Music\iTunes\iTunes Media\Downloads\
After locating your iTunes Downloads folder:
Quit iTunes.
Delete the Downloads folder on your computer.
Open iTunes.
Choose Store > Check for Available Downloads.
Enter your account name and password.
If you encounter this issue while while downloading Digital Copies using Windows:
Use MSCONFIG (directions for Windows XP and Windows Vista/Windows 7) to disable conflicting software.
If using MSCONFIG steps resolves the issue, you may want to use the System Configuration Utility to turn on the third-party System Services and Startup Items one at a time (restarting your computer after turning on the item or items) to identify which System Service or Startup Item is causing the conflict.
You can turn all of them back on by selecting the Normal Startup option under the General tab of the System Configuration Utility window, but please note that this may cause the issue to reoccur.
If you are able to isolate the issue to a particular third-party software, you may wish to contact them to let them know of the conflict.
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Cheers,
Allen -
I downloaded an album and one single that I purchased just fine and then purchases another single and I keep getting an error message that says, You don't have enough access priviledges. What can I do to get this song? I am just going to have to ask for a refund and forget it?
What version of iPhoto do you have installed? Is if one of the versions shown as not compatible in this screenshot?
If it is then go to the App Store and download iPhoto 9.5. It will be free if you have an iPhoto 9 or later verson currently.
OT -
When i try to download 'Get album artwork' I receive error alert with (-609) I have tried to download the artwork on the advanced tab, but still no success. My computer runs Windows 7 and the alert appears in my itunes which on my computer.Can you assist?
Perhaps try the "Error -609" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting -
TS1424 Error 100000 while downloading an album
I keep getting a 100000 error while trying to download an album. 13 songs work fine, track 3 errors out every time. I have tried deleting the partially downloaded file and restarting iTunes, delete the album and downloading the whole thing. Nothing works! Any ideas? Thanks!
AdamI'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not downloading properly. If you can't see "Report a Problem" next to the entry, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.
(Not entirely sure what happens after you click that link, but fingers crossed it should be relatively straightforward.) -
unable to log in to download mobile albums in elements 12. Three mobile devices are synced on Revel but can not access them through PC, Elements 12. Error indicates cannot connect to server. No issues with the browser as am able to connect directly to help from Elements. Why the Error?
Hi,
Are you on PSE12 or PSE12.1?
Is some external USB device plugged in to your system while trying logging in?
Thanks
Andaleeb -
halfway through downloading an album from the Itunes store, i've got the error message 8003. This talks about checking my connection (which is fine and always has been). It downloaded fine onto my Iphone and Ipad. I trawled through the support pages and they just suggested you needed the latest version of Itunes on my system (11.1.5) which I've got. Any ideas?
You've tried the troubleshooting for that error on the TS3297 page that you posted from ?
"Error -50," "-5000," "8003," "8008," or "-42023"
These alerts occur due to timeouts or conflicts trying to write a file during download.
If you encounter this issue while accessing iTunes Store:
See iTunes 9: "One Moment Please" or "Error (-50)" message when accessing iTunes Store
If you encounter this issue while while downloading something from the iTunes Store:
Delete your iTunes Downloads folder, located in:
Mac OS X: ~/Music/iTunes/iTunes Media/Downloads Note: "iTunes Media" may appear as "iTunes Music. Also, the tilde (~) refers to your Home directory. -
I'm having trouble getting the digital booklet when I download an album. What do I need to do? I get an error message saying the booklet can't be downloaded at this time.
Hello Bdev15,
I would be concerned too if the songs I purchased from iTunes were not downloading to my iPhone. You have taken some great troubleshooting steps already, and thank you for providing the details of the steps you too. I have a few additional suggestions to get it downloaded to your iPhone.
First, I recommend checking to see if the download was interrupted:
If your download was interrupted using your iPhone, iPad, or iPod touch
From the Home screen, tap the iTunes app.
For iPhone or iPod touch, tap More > Downloads. For iPad, tap Downloads.
Enter your account name and password if prompted.
Tap the blue download arrow to resume.
iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/ht1725
If the songs still do not download, next I recommend downloading the songs when connected to another network. For example, if you are using the cellular network, you could switch to Wi-Fi, or you could try an alternate Wi-Fi network. Follow the steps in the section titled "iPhone, iPad, or iPod touch > Music" in the article below to download the songs:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/ht2519
If you are still not able to download the songs, you can report an issue with these purchases using the steps in this article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
Best,
Sheila M. -
I've just downloaded an album and at least two tracks are incomplete, even though there was no error in downloading reported.
Depending upon what country that you are in (music can't be re-downloaded in all countries) have you tried deleting them from your iTunes library and redownloading them via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes ? Re-downloading.
If you aren't in a country where you can re-download music or if it re-downloads in the state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find those songs and use the 'Report a Problem' link. -
TS1424 i had an error on one song while downloading an album how can i get that song
I had an error (i dont remember the number) on one song while downloading an album how can i get that song to download?
It may be a corrupt / damaged download.
If you live in a Region that allows re-downloading Music...
Delete the Song(s) and re-download...
See Here > Download Past Purchases > http://support.apple.com/kb/HT2519
If not... Contact iTunes Customer Service > Apple Support iTunes Store Contact Us -
Downloaded and album from itunes and only half of the songs will download to my ipod. Error message says file cannot be converted. How do I fix this or get a refund from itunes?
Welcome to the Apple Community.
Try deleting the problematic file (electing to remove original file if/when prompted) and then re-downloading the file from the iTunes store.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option at the bottom of the screen of the iTunes app (or video app) on your iOS device.
If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer. -
I downloaded an album from itunes and only half of the songs have downloaded. The rest keep trying to download, but I keep getting a message that says, "Song cannot be downloaded at this time. Do you want to retry or be done." Each time I retry, the same thing happens. They will not download. I have restarted my phone and the same problem remains.
Other people have been having similar problems with songs over a number of days.
Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting it from your iTunes library and redownload it via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes : re-downloading.
If you aren't in a country where you can re-download music or if it re-downloads in the same state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that song and use the 'Report a Problem' link. -
HT204406 I have downloaded soe albums but some of the songs do not play. Help!
I downloaded 5 albums on my iPhone which work fine. When I downloaded them onto my PC, several of the tracls across all of the albums don't appera to have downloaded correctly. The file size is correct but there is no sound. Also when I try to create an mp3 version to play in the car, I get the failure message: Error occured while converting the file "track name". An Unknown error occured (-3).
I've tried the apple help but its terrible and absolutely useless! And there isn't a **** email where I can ask for some support!
Please help.Delete the tracks from the iTunes library, allowing iTunes to move the track files to the Trash. Then download the tracks again from the iTunes Store via this procedure:
http://support.apple.com/kb/ht2519
That fixes the problem for many people. If problems with the tracks persist, go here:
iTunes Support
and follow the instructions to report the issue to the iTunes Store.
Regards. -
Error when downloading from iTunes Store
I'm trying to download an album, and one of the tracks is a video. When that video tried to download, it gave an error 42003. It said to check network connectivity and try again. Did that, but still the error. What does this error mean? What can I do to fix it?
Disable any firewall, anti-virus, etc software you may have and try again. This includes most things by Norton, McAfee, and so on. Also, if you're connected wireless or through a router, try accessing the internet directly via your broadband modem.
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