Error in downloading creative cloud

error 1 shows up everytime i download creative cloud so can someone please help me unsubscribe to my yearly plan as i would much rather have a professional download and install for me through a disk.

uninstall anything cc that may be installed.
clean per Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
then install the cc desktop app, Download Adobe Creative Cloud apps | Free Adobe CC trial

Similar Messages

  • Error during download Creative Cloud

    Hi,
    I can't download and install the Creative Cloud.
    I receive each 5 minutes following error:
    The server is not responding currently, please try after some time. (Error code: 207)
    I have this error since yesterday and I have still this error.
    Also tested on more than 1 computer. (Windows 7 en 8.1)
    DLM.log:
    03/24/15 10:07:39:743 | [ERROR] |  |  |  |  |  |  | 9984 | The windows error code is - 12002
    03/24/15 10:07:39:743 | [ERROR] |  |  |  |  |  |  | 9984 | Failed to send the request to server to get the response - 12002
    03/24/15 10:07:39:743 | [ERROR] |  |  |  |  |  |  | 9984 | the download job (0) failed to execute. The job state is STOPPED_STATE
    03/24/15 10:07:40:253 | [INFO] |  |  |  |  |  |  | 12084 | Retry count overshoot for http_timeout_error - 13
    03/24/15 10:07:43:742 | [ERROR] |  |  |  |  |  |  | 7660 | The windows error code is - 12002
    03/24/15 10:07:43:742 | [ERROR] |  |  |  |  |  |  | 7660 | Failed to send the request to server to get the response - 12002
    03/24/15 10:07:43:742 | [ERROR] |  |  |  |  |  |  | 7660 | the download job (1) failed to execute. The job state is STOPPED_STATE
    03/24/15 10:07:59:742 | [ERROR] |  |  |  |  |  |  | 9984 | The windows error code is - 12002
    03/24/15 10:07:59:742 | [ERROR] |  |  |  |  |  |  | 9984 | Failed to send the request to server to get the response - 12002
    LBS.log:
    03/24/15 10:03:37:309 | [INFO] |  | ACC | LBS | ETS |  | HTTPConnector | 6860 | HTTP Request Status code 200.
    03/24/15 10:03:37:309 | [INFO] |  | ACC | LBS | ETS |  | HTTPConnector | 9552 | The http request returned HTTP_Status:0 HttpCommunicator error:0
    03/24/15 10:07:59:846 | [INFO] |  | ACC | LBS | ETS |  |  | 15492 | Event Guid generated is: '81c6e84f-d697-4850-9bc1-ff0465caea10'
    03/24/15 10:07:59:846 | [INFO] |  | ACC | LBS | ETS |  |  | 9552 | Event with guid '81c6e84f-d697-4850-9bc1-ff0465caea10' is being sent
    03/24/15 10:07:59:858 | [INFO] |  | ACC | LBS | ETS |  | HTTPConnector | 9552 | GetIEProxyInfo - No default proxy present on the user machine
    03/24/15 10:07:59:858 | [INFO] |  | ACC | LBS | ETS |  | HTTPConnector | 9552 | GetIEProxyInfo - Failed to get proxy for the url, error:12006
    03/24/15 10:08:00:323 | [INFO] |  | ACC | LBS | ETS |  | HTTPConnector | 9060 | HTTP Request Status code 200.
    03/24/15 10:08:00:323 | [INFO] |  | ACC | LBS | ETS |  | HTTPConnector | 9552 | The http request returned HTTP_Status:0 HttpCommunicator error:0

    Hi,
    I also tested this on a external network and it doesn't work (modem -> router -> pc AND everything allowed in router).
    Everything works but on https://activate.adobe.com/test  I receive access denied. (Also on another network)

  • Error 201 when downloading Creative Cloud to iMac

    I work for a school. and we have Adobe Suite CC installed on all of our machines, with individual Adobe ID's for licensing purposes.
    When trying to download Creative Cloud to an iMac, so that I can download an app (AE), I'm getting error 201 after about 10 seconds of download. I've downloaded the Creative Cloud installer, then when I double click the installer, the error keeps coming up.
    I'm signed into Adobe ok with my ID.
    Does anyone know what this error means? The forum lists other errors but I can't see any details about this one. I have tried a second iMac, and I get the same result.

    Creative Cloud Help / Error downloading Creative Cloud applications
    http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html

  • How to fix download error on Adobe Creative Cloud

    How to fix download error on Adobe Creative Cloud, I've reinstalled like three times and it's not working.

    Quit Creative Cloud desktop application  and close All Adobe applications.
    Follow below steps :
    Step 1 :
    1) Right click on Finder icon and  select "Go-To" Folder option.
    2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)
    ~/library
    3)Then navigate to Application Support>Adobe
    Right click on Adobe folder and select "GetInfo" option.
    Expand the Sharing & Permissions section.
    Click the lock icon in the lower-right corner. Enter your administrator user name and password when prompted, and then click OK.
    Please click on '+' symbol , it will open list of user accounts. Add Currently logged in user name and Administrator option,
    Then provide "Read & Write" permission to Currently logged in user name and Administrator option,.
    Click the Gear icon, and select Apply to Enclosed Item. Close the Get Info dialog box.
    Step 2:
    1) Right click on Finder icon and  select "Go-To" Folder option.
    2) You will get a text box, type-in below command and then hit 'Return' key.
    /library
    3)Then navigate to Application Support>Adobe
    Right click on Adobe folder and select "GetInfo" option.
    Expand the Sharing & Permissions section.
    Click the lock icon in the lower-right corner. Enter your administrator user name and password when prompted, and then click OK.
    Please click on '+' symbol , it will open list of user accounts. Add Currently logged in user name and Administrator option,
    Then provide "Read & Write" permission to Currently logged in user name and Administrator option,.
    Click the Gear icon, and select Apply to Enclosed Item. Close the Get Info dialog box.
    Then launch Creative Cloud desktop application and check.

  • Error message when downloading Creative Cloud

    My computer keeps telling me I need to download Creative Cloud, when I do, I get this error message.
    "creative cloud is needed to resolve this problem, however it is missing or damaged, please download and try again'
    So I re-install and re-download over and over and it keeps giving me the same error message. Help!

    Sashareiko I would recommend utilizing the steps listed in Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html to reinstall the Creative Cloud Desktop application.

  • "Download Error" in my Creative Cloud Desktop

    I have a "Download Error" message in my Creative Cloud Desktop Window.  It tells me to Contact Customer Support and there's a blue button that says "Download Creative Cloud".  When I click on the button, I get the message "The Creative Cloud Download Center is currently unavailable."  Is this a problem on my end or yours?

    I have the same issue, I have just signed up as a new user and am facing the same error message; The download center is unavaible at the moment, is there any news on this as I suspect its an issue from Adobes perpective?

  • I keep getting a download error that says Creative cloud cant connect to Adobe servers, what do I do?

    This is my second time getting this message. I downloaded Creative Cloud in the past and it never worked. I just tried again same thing.
    I've disabled my firewalls even! Nothing works. What is going on??

    WhiplashDobie are you on a managed network?  If not then please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html for information on how to resolve the current error.

  • I get a download error on the creative cloud desktop app.  When I click reload applications it remains the same.  How can I get this message to be removed?

    I get a download error on the creative cloud desktop app.  When I click reload applications it remains the same.  How can I get this message to be removed?

    Hi Bericala,
    Same issue has been discussed in the below mentioned link.
    1) Creative Cloud "Download Error" message
    2) Creative Cloud - Download error - stubborn error
    Let me know if it helps.
    P.S - If this or any other response helps answer your question, please take a moment to mark the response as helpful or correct to make it easier for future users to find the solution to the same issue
    Thanks,
    Eshant Jindal

  • I just bought a new iMac and am having troubles downloading creative cloud installer.  Its coming up with error 214 - I can't find any solutions for this.  Can anyone help me?  Im on mac OS 10.9.4

    I just bought a new iMac and am having troubles downloading creative cloud installer.  Its coming up with error 214 - I can't find any solutions for this.  Can anyone help me?  Im on mac OS 10.9.4

    Meg81 error 214 indicates a download data validation error.  This means that the update you downloaded became corrupted likely during the download process.  I would recommend utilizing the suggestions listed in Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html to attempt to improve the stability of your Internet connection.
    You can also find information on how to review your download logs which may provide additional information regarding the failure of the download.

  • When I try to download Creative Cloud on my mac  Error Starting Creative Cloud comes up

    When I try to download Creative Cloud on my mac  Error Starting Creative Cloud comes up message is:cookies dir: cannot make folder/cookies:Permission denied (error 13). What to do?

    Thank you!
    Best regards
    Johanna Pettersson
    Founder, Wedding Planner
    Your Wedding - My Passion!
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    15 sep 2014 kl. 22:52 skrev Sheena Kaul <[email protected]>:
    When I try to download Creative Cloud on my mac  Error Starting Creative Cloud comes up
    created by Sheena Kaul in Adobe Creative Cloud - View the full discussion
    Hi weddinginsweden,
    Please refer to the help document below where this issue stands resolved:
    Re: cannot make folder /cookies: Permission denied (error 13)
    Regards,
    Sheena
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  • Error code a121e1 trying to download Creative Cloud on Windows7 64bit

    Error code a121e1 trying to download Creative Cloud on Windows7 64bit

    Are you seeing this error code when trying to download an application using the Adobe Application Manager (AAM) or are you having trouble even downloading AAM?
    Do you have a screen shot?

  • When trying to download creative cloud I receive the Error code 201 message

    When trying to download creative cloud I receive the Error code 201 message.  Can anyone tell me what to do?  I've already turned off my firewall and my pop ups

    Errors 201 & 205 & 206 & 207 or several U43 errors
    -http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html

  • I need to download Creative Cloud for Photographers and lightroom, I get an error message

    I need to download Creative Cloud for PHotographers and Lightroom that I just purchased.  I get an error message when I click on the link I was sent with the order.

    And what error message exactly? What system? What browser? You need to be more specific.
    Mylenium

  • Why i am getting this error:205 while downloading creative cloud

    why i am getting this error:205 while downloading creative cloud?

    Please check the points and steps below:
    Computer should be on Home network.
    Disable the firewall.
    Reset internet explorer & disabled add ons.
    Disable any Anti-Virus installed on the machine.
    Try in Safe mode in case of Windows & root user for Mac.
    -Ankit

  • Although I'm online and connect, the message "Error 206" appers when I download Creative Cloud. What can I do?

    Although I'm online and connect, the message "Error 206" appers when I download Creative Cloud. What can I do?

    Hello CAROLINA,
    Please refer the thread: https://forums.adobe.com/message/6255811#6255811#6255811 where similar issue has been discussed.
    Regards,
    Ratandeep Arora

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