Error in fact sheet view

Hi ,
I made new configuration to BSP_DLC_FS/factsheet "BP_ACCOUNT_FS " .
I select only one view (SERVICE ORDER)
In runtime i got this erroor :
Cannot display view BSP_DLC_FS/factsheet
An exception has occurred Exception Class CX_SY_REF_IS_INITIAL - Dereferencing of the NULL reference
Method: CL_BP_FACTS_MAINWINDOW_IMPL=>IP_SERVICEORDERS
yossi

Hi Yossi,
Were you able to resolve the issue ?

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Where do you fix this issue? I checked the security roles assigned and everyone in their team have the same security roles so Im wondering why this particular user cannot display the customer information in the Fact Sheet View.

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by the why, what CRM release you are on?
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http://help.sap.com/saphelp_crm60/helpdata/en/4d/2ae3f79e1d49d9be306f7768d55fba/frameset.htm
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Procedure
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Procedure
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Transaction code     SPRO
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Description     Otis Account Fact Sheet
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8.     Choose Copy As.
9.     Maintain the following table entry.
Field name     User action and values     Comment
Fact Sheet ID     ZOTIS_IC_AFS
Fact Sheet Title     Otis IC Account Fact Sheet
Description     Otis IC Account Fact Sheet
10.     When prompted, select Copy All Dependent Entries.
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14.     Maintain the following table entry.
Field name     User action and values     Comment
Component Name     BP_FACTSHEET
Interface View     BIReport
Inbound Plug     DEFAULT
Title     BI Report
15.     Choose Save (Ctrl+S).
I hope this helps.
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