Error in fingerprint software

Hello guys,
I am having a problem with my Lenovo R61 fingerprint software. When I try to activate the fingerprint log in option it gives me a pop up Window with the following message:
Cannot enroll user.
An internal error occured (homepass: BMP_LOAD_NOTEXIST (C:\Program Files\ThinkVantage Fingerprint Software\rsc\WizardH.png)).
The error code is: 0xe7210001
I have an R61 Lenovo with Windows XP Professional but I do not know the version of the fingerprint software.
Can you please help me fix it?
Thank you very much.
Nabil

hey nabilkamas,
uninstall the software, go here : http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS002622
download and install it.
WW Social Media
Important Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.
Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
Follow @LenovoForums on Twitter!
Have you checked out the Community Knowledgebase yet?!
How to send a private message? --> Check out this article.

Similar Messages

T61: Communication error 1057 fingerprint software

Google translation:
"Hey Code - 1057 Communication error with the sensor device for fingerprints. Does anyone have a solution to this problem? mvh Christoffer"
Original:
Hei Kode - 1057 Kommunikasjonsfeil med sensorenheten for fingeravtrykk. Har noen en løsning på denne feilen? mvh Christoffer
Moderator note: This forum is in English language only. Please write in English.

I think the fingerprint cable is disconnected inside the thinkpad or the reader itself has gone bad. [All assuming that the driver for this device is installed properly]
Maliha (I don't work for lenovo)
ThinkPads:- T400[Win 7], T60[Win 7], IBM 240[Win XP]
IdeaPad: U350
Apple:- Macbook Air [Snow Leopard]
Did someone help you today? Compliment them with a Kudos!
Was your question answered today? Mark it as an Accepted Solution!
Lenovo Deutsche Community Lenovo Comunidad en Español
Visit my YouTube Channel

T400 Fingerprint Software in Windows 7 no longer working

A few days ago, after the usual windows 7 upgrade, the fingerprint prompt to swipe any enrolled finger just disappeared.
After several attempts of reinstalling of the fingerprint software what worked is as follows:
- From the control panel, Programs and Features, uninstall both the windows driver package and the lenovo fingerprint software;
- Download and install the latest lenovo fingerrpint software from the Lenovo support site;
- After the restart, you will be prompted to enroll one or more of your fingers. I was able to enroll one but then later I got an error message "cannot communicate with sensor" or something like it.
- What I did is to go to the control panel, device manager, then pointed to the authentec device and chose properties. Uncheck the box which says something like "allow the computer to switch off device to save on power".
- Then chose from the control panel, Lenovo's Fingerprint Reader and proceeded with the enrollment without any issues.
- Restarted the system, and it worked as smoothly as before. BTW, enrolled six fingers, three on each hand.

i would believe it might be the limiting of the number of programs during startup.
do a msconfig and configure it to startup only windows item only. See if this makes any diference
WW Social Media
Important Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.
Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
Follow @LenovoForums on Twitter!
Have you checked out the Community Knowledgebase yet?!
How to send a private message? --> Check out this article.

Lenovo toolbox and fingerprint software stopped working on Thinkpad W700 Windows 7 Pro 64 bit

After installing Lenovo Updates an unknown USB device appeared in device manager. Per the instructions of a Lenovo support person I performed a system restore to a time prior to the updates. After doing that the Lenovo Toolbox and Fingerprint software would no longer work. I tried another system restore back to the latest date and that did not solve the problem. I also tried reinstalling both the Toolbox and the finger print software and they still won't work. When I try to launch either of those apps I get an error message saying that they have stopped working and that the system was checking online for a solution, with no result. It's my impression that the system restore screwed up something in the OS or the system registry that is a dependency for those two programs. The only suggestion Lenovo support could give me is to re-image the system. I would prefer to find the cause and fix that rather than reload the entire system. I would love to know what could cause these two programs to stop working when the other Lenovo utilities seem to work fine. Any help with this would be greatly appreciated.

Which version of the tool box are you using?Mine would not open after installting updates but after installating the latest version its working fine
http://www-307.ibm.com/pc/support/site.wss/MIGR-73783.html
Cheers and regards,
• » νιנαｿѕαяα∂нι ѕαмανє∂αм ™ « •
●๋•کáŕádhí'ک díáŕý ツ
I am a volunteer here. I don't work for Lenovo

ThinkVantage Fingerprint Software 5.9.9.7282 stops working, crashing on 64-bit Windows 7.

ThinkVantage Fingerprint Software 5.9.9.7282 stops working, crashing on 64-bit Windows 7.
Issue producing on Lenovo ThinkPad W530.
Each time I tried to start the ThinkVantage Fingerprint Software, it is crashing with following error :
[Window Title]
ThinkVantage Fingerprint Software Application
[Main Instruction]
ThinkVantage Fingerprint Software Application has stopped working
[Content]
Windows is checking for a solution to the problem...
[Cancel]
Because of this crash I am unable to enroll my fingerprint data for windows logon.
I have noticed that all ThinkVantage softwares are crashing e.g. ThinkVantage Power Manager 6.
As per Lenovo Support Chat service I have updated the following softwares/drivers to the latest versions:
1. power manager
2. power management
3. think vantage
4. hot key features
But still no luck, fingerprint software is still crashing, please help!

Hi I have exactly the same problem, you are not alone. As soon as I find a solution I will post it here
greets

Lenovo Thinkpad T410 got errors with Fingerprint sensor device! So frustrating!

I have just bought a new Lenovo Thinkpad T410 2518-FAA from one of main agencies of Lenovo in my country. The new-buy laptop was said to be totally new, i.e. it was not a re-furbished, and I actually checked for manything to confirm the real status of this laptop. However, when I bought it back to my house, a serious problem appeared. At the laptop store, I did not have enough time to check the Fingerprint device, thus I skipped to check it. When I came back home, the Fingerprint sensor error of this new-buy laptop completely drived me crazy!!! I installed the Fingerprint software of Lenovo, but this software continuously reported errors: "Can not enroll users, can not update passport, and can not find fingerprint sensor device." I have tried uninstalled and reinstalled this software many times, and already checked for the latest version of this software, it was Thinkvantage Fingerprint sofware 5.9.3 for Win 7-32 bit. My operation system is Win 7-32 bit. But these errors still appeared again and again. I already checked the status of TouchChip Fingerprint Coprocessor in Biometric Devices, uninstalled then re-installled this device, and it showed that this device was working properly and up-to-date, and I already unchecked the option "Allow the computer to turn off this device to save power", but all of my efforts was in vain!!! These errors still appeared and it drives me crazy! Up to now I had been unable to enroll my fingerprint to set up the fingerprint reader! These 3 errors just kept prompting in front of my eyes! Another problem is that the laptop can transfer files to my Nokia E51 mobile via Bluetooth, but I could not make the reverse transfer for a file from this mobile to laptop! Oh, I am very disappointed about Lenovo now! Inside the manufacture box that carried the laptop, there are just some instruction guides without any installation CD for installing Thinkvantage softwares... I had to go to the website of Lenovo and find a bunch of links of softwares that I tried many times but I still did not know how to donwload... I had to donwload the Thinkvantage Fingerprint software from another website... Please help me, guys! Did you encounter the same problem with me? May you please instruct me how to solve these problems! Thank you a lot!

hey Moon_Light,
i would suggest uninstalling all ThinkVantage software, then go to http://support.lenovo.com ; download all drivers for you unit and install.
at the same time do a bios update as well.
WW Social Media
Important Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.
Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
Follow @LenovoForums on Twitter!
Have you checked out the Community Knowledgebase yet?!
How to send a private message? --> Check out this article.

Password Manager and Fingerprint Software Failure

Hello,
I'm getting these errors when I start Password Manager 4.2
And Fingerprint Software 5.9.8
This errors happened after an update of both applications. I tried to deinstall both an reinstall old versions but still getting this errors.
My Thinkpad:
X61T, Win7 64 SP1

Hello mate,
Have you activated the TPM chip in the bios ?
Knowledge is of two kinds. We know a subject ourselves, or we know where we can find information on it.
ThinkPad T510 4313-CTO Windows 8 x64 - Intel Core i7-620M - NVIDIA NVS 3100M - 8GB RAM - 240GB SSD- Intel Centrino Ultimate-N 6300 - Gobi 2000.
ThinkPad Helix 3697-CTO Windows 8.1 x64 - Intel Core i7-3667U - Intel HD Graphics 4000 - 8GB RAM- 256GB SSD - Intel Centrino Advanced-N 6205 - Ericsson C5621gw

Thinkvantage Fingerprint Software

I recently updated to version 5.9.6.
I can sign on to the computer using the fingerprint reader with no issues, it works like it always has. However, now when I got to a web site or anything else that requires a password I get the following error: The requested function requires fingerprint authentication but the device is not installed. Please make sure the device is connected and retry the operation.
The password manager works fine but only recognizes the fingerprint software when I open it directly. When in a web site etc. I need to manually enter my password to access it.,
Need to fix it so I have this function back. While this software is not as good as what I had on my old HP its better than not working at all

*edit* Go into Control Panel>Hardware and Sound>Biometric Devices and make sure the settings are appropriate (and Security set to convenient level). The Help section in Biometric Devices can walk you through different steps.
Ok. Can you go into BIOS, under Security, and try resetting your fingerprint data? Restart and go to a page without setting your fingerprint and see if it still happens.
Can you also make sure all of your Windows updates are current and run ThinkVantage System Update?
Did you find a post awesome? A great response? Kudo them!
Did the post you read answer your question? Did someone help you figure out your problem? Hit Solution Provided and give that person a 'thank you' for helping you out!

T43-W7 (new install) Fingerprint Software not interfacing with power-on password

Went through a remarkably painless upgrade of my old T-43 to W7 yesterday. After the W7 install, I added the Lenovo Toolkit, and let it load the recommended drivers/updates. Then to regain use of the fingerprint function, I d/l'd the latest version of CSS, which seemed to install just fine (per upgrade recommendations, I uninstalled the fingerprints/power-on password prior to upgrade).
In going through the enrollment process, the only checkboxes that appear above each "finger" are for Windows, not for the power-on password. The power-on password isenabled and set in BIOS for both the computer and the hard drive (password identical to the Windows User password). Tried with the Security Chip both Enabled and Disabled, and also tried "Clearing" the security Chip, to no avail.
The result so far is that fingerprint login is working great for W7, but no longer works at all for power on, as it did under W2k. I have an X301 that I upgraded from Vista to W7 on which all of this works perfectly, so I am pretty sure I know what should be possible, but maybe this is beyond the hardware function of W7 with the T43? Am I missing something?

Vince69,
Thank you again for your suggestion. I tried updating the driver using the package you pointed to, and did not have any luck. Kept getting "Driver not found", (and include subdirs was checked). Also tried manually dropping into each subir in the file, and still no luck.
I came across an entry in http://social.technet.microsoft.com/Forums/en/w7itprohardware/thread/aa965e55-de21-4dd0-93e2-05e6d14... which seems to address the "Unkown Device" issue. Go about halfway down the page, and the instructions provided by James Norman seemed to work for me--at least it made the error message go away.
But the original problem of the Fingerprint s/w interfacing with power-on password is still there. After fixing the device driver problem, I reinstalled Fingerprint Software (I had uninstalled it before fixing the Device Driver issue), and I have the same behavior and selection choices under "Settings" as I had before--none of the settings include anything to do with power-on password.
Any more suggestions?

X201 Fingerprint software problem

When I got the X201, I configured the fingerprint software and it ran fine. Then, after I did a "suspend" and "resume", it no longer worked. The device manager said that the fingerprint co-processor was disabled because it had detected a problem (error code 43). I tried unloading the driver, and letting it automatically re-install. It worked a few times (with a couple of suspend/resume cycles), but after I left it suspended for several hours and restarted, the fingerprint reader did not work again. And again, device manager showed disabled with code 43. Can anyone give me advice on how to resolve this?

vasqi wrote:
my error code is: E7210005 on x201
I tried your suggestion and it made no difference for me.
old-ish thread...
are you running the most current fingerprint read software and drivers?
from the x201 driver matrix: http://support.lenovo.com/en_US/research/hints-or-tips/detail.page?&LegacyDocID=MIGR-70656
cheers.
English Community Deutsche Community Comunidad en Español Русскоязычное Сообщество
Community Resources: Participation Rules • Images in posts • Search (Advanced) • Private Messaging
PM requests for individual support are not answered. If a post solves your issue, please mark it so.
X1C3 Helix X220 X301 X200T T61p T60p Y3P • T520 T420 T510 T400 R400 T61 Y2P Y13
I am not a Lenovo employee.

Error while Deleting Software Component

Hi All,
I am getting following error while deleting Software Component Version:
Unable to Delete object DELETEDEMO_COMPONENET, 1.0 of delete.
You cannot delete a sotware component version if it contains imported interfaces.
Is there any shortcut isntead of deleting all objets manuually?
Sri

Hi Sri.
It's very simple
Solution:
Double Click on Software Component, On Right Hand side >Go to Software Component Version->Delete the software component.If all the necessary Objects have been properly deleted, there will be no problem in Deleting the Software Componet version
1) Delete the created Data Types, Message Types, Message Interfaces, Message Mappings, and Interface Mappings.
2) There should be no Imported SAP Objects in the Software Component. If any delete them and activate changes.
3) Delete all namespaces in the editor using sign. Do not save the changes.
4) Delete the two default data types that are created in the Interface Objects-->Data Types of the software component version (ExchangeFaultdata, ExchangeLogdata). Now save changes for the s/w component version and activate the changes. Ignore the warnings that pop-up.
5) The radio button for u201CInterface import should be at u201CNot permittedu201D instead of u201CImport RFC and IDoc Interfaces from SAP Systems Permittedu201D.
6) Now go to Software component version menu in the right hand pane. Click on delete and the software component vanishes from left hand pane
>> Is there any shortcut isntead of deleting all objets manuually?
NO.. other way or any any shortcut for this
Abid

Internal Error: Error in the Software Update Packa...

hello,
I'm using the latest Ovi Suite and N82 (v30). I saw notification of firmware update and then clicked to update it. the updated was downloaded but when it's in the process of updating it says
Internal Error: Error in the Software Update Package Configuration
I've replugged my device after the system restart but it shows the same.
how do resolve it? neither do i see any option of redownload the update package. where does it download the update package?
thanks

And whatmake you think this is going to help? The answer from local Nokia Care Pointwas: “if you hit the phone it might be the reason for this problems and we arenot responsible for warranty void for your Nokia phone blah blah – of course Idid not hit or throw the phone but never mind – the just don’t care. Thisproblems was described in details to Nokia Care Point Finland and the answerwas … “ we are very sorry, but you need to make a connection with your localNokia Care Point” ha ha – thank you very much, they were so helpful ! That’swhy I don’t want to call or connect Nokia anymore – no help at all! Sorry ifthis information is not good for you, but it is true! Don’t believed it : check THREAD ID:1-4N513T0 from 06.January and THREAD ID:1-4N0DM6A from 05. January. That’s why I need User help, notNokia help.

Failed to sync update 4d81de56-2aac-433b-85f1-44b464cd09aa. Error: The Microsoft Software License Terms have not been completely downloaded and cannot be accepted. Source: Microsoft.UpdateServices.Internal.BaseApi.LicenseAgreement.GetById $$ SMS_WSUS_SYN

Hi I had to recover my SCCM media server from SQL and now having trouble to install Windows Update. When I deploy Windows Update, I can see status is "UKNOWEN".
I feel like something to do with WSUS/SQL/SCCM media server syncing issue.. But I can't point out that trouble setting to fix it. I have checked and make sure, there is no proxy setting in IE and SUP.
In the wsyscmgr.log is saying it is having syncing issue.
sync: SMS synchronizing updates, processed 32400 out of 34494 items (93%), ETA in 00:05:43 $$<SMS_WSUS_SYNC_MANAGER><06-23-2014 13:39:14.008-600><thread=1788 (0x6FC)>
Failed to sync update 4d81de56-2aac-433b-85f1-44b464cd09aa. Error: The Microsoft Software License Terms have not been completely downloaded and cannot be accepted. Source: Microsoft.UpdateServices.Internal.BaseApi.LicenseAgreement.GetById $$<SMS_WSUS_SYNC_MANAGER><06-23-2014
13:39:43.847-600><thread=1788 (0x6FC)>
Failed to sync update 5357f0f8-dc7c-467c-8d8d-ea4d6345260c. Error: The Microsoft Software License Terms have not been completely downloaded and cannot be accepted. Source: Microsoft.UpdateServices.Internal.BaseApi.LicenseAgreement.GetById $$<SMS_WSUS_SYNC_MANAGER><06-23-2014
13:39:46.063-600><thread=1788 (0x6FC)>
sync: SMS synchronizing updates, processed 33158 out of 33248 items (99%), ETA in 00:00:14 $$<SMS_WSUS_SYNC_MANAGER><06-23-2014 13:40:14.129-600><thread=1788 (0x6FC)>
sync: SMS synchronizing updates, processed 33252 out of 33252 items (100%) $$<SMS_WSUS_SYNC_MANAGER><06-23-2014 13:40:14.733-600><thread=1788 (0x6FC)>
sync: SMS synchronizing updates, processed 33252 out of 33252 items (100%) $$<SMS_WSUS_SYNC_MANAGER><06-23-2014 13:40:14.733-600><thread=1788 (0x6FC)>Sync failures summary: $$<SMS_WSUS_SYNC_MANAGER><06-23-2014 13:40:14.733-600><thread=1788
(0x6FC)>
Failed to sync update 4d81de56-2aac-433b-85f1-44b464cd09aa. Error: The Microsoft Software License Terms have not been completely downloaded and cannot be accepted. Source: Microsoft.UpdateServices.Internal.BaseApi.LicenseAgreement.GetById $$<SMS_WSUS_SYNC_MANAGER><06-23-2014
13:40:14.734-600><thread=1788 (0x6FC)>
Failed to sync update 5357f0f8-dc7c-467c-8d8d-ea4d6345260c. Error: The Microsoft Software License Terms have not been completely downloaded and cannot be accepted. Source: Microsoft.UpdateServices.Internal.BaseApi.LicenseAgreement.GetById $$<SMS_WSUS_SYNC_MANAGER><06-23-2014
13:40:14.735-600><thread=1788 (0x6FC)>
Sync failed: Failed to sync some of the updates. Source: Microsoft.SystemsManagementServer.SoftwareUpdatesManagement.WsusSyncAction.WSyncAction.SyncUpdates $$<SMS_WSUS_SYNC_MANAGER><06-23-2014 13:40:15.513-600><thread=5504 (0x1580)>
STATMSG: ID=6703 SEV=E LEV=M SOURCE="SMS Server" COMP="SMS_WSUS_SYNC_MANAGER" SYS=S-Syd-SCCM.xxx.xxx SITE=SYD PID=10652 TID=5504 GMTDATE=Mon Jun 23 03:40:15.513 2014 ISTR0="Microsoft.SystemsManagementServer.SoftwareUpdatesManagement.WsusSyncAction.WSyncAction.SyncUpdates"
ISTR1="Failed to sync some of the updates" ISTR2="" ISTR3="" ISTR4="" ISTR5="" ISTR6="" ISTR7="" ISTR8="" ISTR9="" NUMATTRS=0 $$<SMS_WSUS_SYNC_MANAGER><06-23-2014
13:40:15.514-600><thread=5504 (0x1580)>
Sync failed. Will retry in 60 minutes $$<SMS_WSUS_SYNC_MANAGER><06-23-2014 13:40:15.536-600><thread=5504 (0x1580)>
Setting sync alert to active state on site SYD $$<SMS_WSUS_SYNC_MANAGER><06-23-2014 13:40:15.536-600><thread=5504 (0x1580)>
Sync time: 0d01h31m49s $$<SMS_WSUS_SYNC_MANAGER><06-23-2014 13:40:15.551-600><thread=5504 (0x1580)>
I am getting event ID 6703.
I have checked and make sure, there is no proxy setting in IE and SUP.

Hi,
I saw someone use the following steps to fix this issue.
1. Unselect all Classisfications in SUP
2. Run wsusutil reset
3. Run another sync
4. Add Classifications
Best Regards,
Joyce
We
are trying to better understand customer views on social support experience, so your participation in this
interview project would be greatly appreciated if you have time.
Thanks for helping make community forums a great place.

HT2305 When I am trying to update my iPad 2 via syncing it with my PC, I get the following error message: "iPad software update server could not be contacted." Any ideas?

When I am trying to update my iPad 2 via syncing it with my PC, I get the following error message: "iPad software update server could not be contacted." Any ideas?

Try rebooting your router and or cable modem. Unplug it/them for about 30 seconds and then plug back in. See if it works then. Reboot your iPad as well.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.

TS1717 Having trouble running iTunes version 11.0.2 on a Dell Laptop running Windows 7 Professional Service Pack 1. Keep getting an error message "the software required for communicating with iPods and mobile phones was not installed correctly..." reinst

Having trouble when I launch iTunes (version 11.0.2) on my Dell Laptop running Windows 7 Professional (service pack 1). I get an error message indicating software required to communicate with iPod and mobile phones was not installed correctly. Do you want iTunes to try to repair this for you? I normally respond with OK and it immediately tells me "could not be repaired. Please reinstall iTunes..." I have done this a number of times to no avail.

I also notice Quicktime is not getting installed at all.
That one is normal nowadays (ever since the iTunes versions 10.5.x).
The software required for communicating with iPods and mobile phones was not installed correctly. Do you want iTunes to try to repair this for you?
Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.)

Error in fingerprint software

Similar Messages

Maybe you are looking for