Error in gridcontrol 10.2.0.5 with Beacons and oracle_csa_collector
We set up an enterprise manager image 10.2.0.5 to monitor siebel 8.0 with the siebel performance management pack. Alle SI moduls are working fine over with the pack. We still get errors with all HI like Callcenter modul. If we are trying to execute the "Login Page Test" with the beacon we are running into the following error.
Target Siebel Universal Agent_ENT_MS2DEMO.oracleads.com
Type Siebel Call Center Service
Metric SIEBEL Response
Collection Timestamp Jun 9, 2009 3:52:42 AM
Error Type Collection Failure
Message ERROR: Invalid username and/or password
That agent and oms is working fine. We saw an issue with 10.2.0.3 and the oracle_csa_collector, which should be fix in 10.2.0.4. Any help is appreciate.
Thanks in advance
Subsequent are some extracts of the different log files.
emagent_perl.trc:+
emdcpusummary.pl: Tue Jun 9 13:45:01 2009: DEBUG: Entering emdcpusummary.pl
emdcpusummary.pl: Tue Jun 9 13:45:01 2009: DEBUG: Snapshot flag=snapshot : 3623
IFSProcessInfo.pl: Tue Jun 9 13:47:06 2009: ERROR: Cannot open D:\product\10.1.3.1\OracleAS_1/sysman/emd/targets.xml: No such file or directory
emagent.trc*
2009-06-09 14:27:39,328 Thread-4744 ERROR engine: [MS2DEMO beacon,oracle_beacon] : step_response : nmeeam_GetMetricData failed
2009-06-09 14:27:39,328 Thread-4744 ERROR engine: [oracle_beacon,MS2DEMO beacon,step_response] : nmeegd_GetMetricData failed : ERROR: Invalid username and/or password
2009-06-09 14:27:39,328 Thread-4744 WARN collector: <nmecmc.c> Error exit. Error message: ERROR: Invalid username and/or password
2009-06-09 14:27:40,359 Thread-4744 ERROR fetchlets.oslinetok: Process exitcode = 0, stderr = ERROR: Invalid username and/or password
2009-06-09 14:27:40,359 Thread-4744 ERROR engine: [oracle_beacon,MS2DEMO beacon,siebel_raw] : nmeegd_GetMetricData failed : ERROR: Invalid username and/or password
2009-06-09 14:27:40,359 Thread-4744 WARN collector: <nmecmc.c> Error exit. Error message: ERROR: Invalid username and/or password
emagentfetchlet.log*
2009-06-09 14:23:15,869 [nmefmgr_getJNIFetchlet] ERROR emagent.ComponentMetric assembleMetrics.427 - AssembleMetrics error : Key ReqMsgs not found
2009-06-09 14:23:15,869 [nmefmgr_getJNIFetchlet] ERROR emagent.ComponentMetric assembleMetrics.427 - AssembleMetrics error : Key RespTime not found
2009-06-09 14:26:30,259 [nmefmgr_getJNIFetchlet] WARN ias.util getMetricResultUtil.311 - Error getting metric opmn_process_info Error getting metric opmn_process_info rows is null
emagentfetchlet.trc*
2009-06-09 14:23:15,869 [nmefmgr_getJNIFetchlet] ERROR emagent.ComponentMetric assembleMetrics.427 - AssembleMetrics error : Key NumCompRestarts not found
2009-06-09 14:23:15,869 [nmefmgr_getJNIFetchlet] ERROR emagent.ComponentMetric assembleMetrics.427 - AssembleMetrics error : Key ReqMsgs not found
2009-06-09 14:23:15,869 [nmefmgr_getJNIFetchlet] ERROR emagent.ComponentMetric assembleMetrics.427 - AssembleMetrics error : Key RespTime not found
2009-06-09 14:26:30,259 [nmefmgr_getJNIFetchlet] WARN ias.util getMetricResultUtil.311 - Error getting metric opmn_process_info Error getting metric opmn_process_info rows is null
Edited by: msandman on Jun 9, 2009 5:35 AM
Hi,
we got the solution. Please verify that you use the os user in the "test login" test of the beacon. That solve the problem.
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