Error in header detail, Can not solve the error

Hi All,
I'm new comer in SDN and also for SAP.
I had a problem in CRM Complaint.
When I tried to create a follow-up documents, it is prohibited if above 1000 USD.
And the error arose : "Header Error : Cannot Proceed"
After that, the error still there in the document. Nothing I can do to fix the error.
Is anybody can help me to solve this problem?
Coz when the complaint containes error and after the last status Settlement Process, I can't create Credit Memo Request.
TIA
Robin

Hi
Robin either your user id is not permmitted for creating followup docs or problem in Action profiles Settings , work flow , so rise a request so that you can configure according to .if you are authorised to create follow up they will give access to u r user id
Regards
Venkat

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Please contact me ainchilc at gmail dot com.If it is an answer to an unanswered question on a public forum, it is best to post the answer on the forum, then everybody who reads the forum will know what the answer is.

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Translation: wurde geändert und wird nicht repariert. = was changed but was not repaired.
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Best regards
arjello
Message was edited by: arjello
Message was edited by: arjello

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Francine
Francine
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Error in header detail, Can not solve the error

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