Error in Interaction center

Hi Experts,
I am getting error in Interaction center as given below, when I try to see the existing Incident. However I havenu2019t touched/enhanced the component which is mentioned in the error text.
Cannot display view BTAMNTALL/HdrBillplanSet of UI Component BTAMNTALL
An exception has occurred Exception Class CX_SY_REF_IS_INITIAL - Dereferencing of the NULL reference
Method: CL_BTAMNTAL_HDRBILLPLANS0_CN01=>GET_I_ENTRY_MODE
Source Text Row: 15
Cannot display view BTAMNTALL/HdrBillplanDet of UI Component BTAMNTALL
An exception has occurred Exception Class CX_SY_REF_IS_INITIAL - Dereferencing of the NULL reference
Method: CL_BTAMNTAL_BILLPLAN=>PREPARE_TOOLBAR
Source Text Row: 31
I am getting error in the role which I am using for call coordinator to see the already created Incident using another role call log agent.
Please help me quickly. Solution is highly appreciated
Thanks in advance
Shaik Chand

Hello,
As far as I can see you've got the classes, methods and lines where the issue is happening... so did you try to set a breakpoint and see what is causing the issue? You'll probably find out that an entity is not bound: so the question you'll to answer is why...
Kind regards,
Nicolas.

Similar Messages

"Communication Error" in Interaction Center

Hi Gurus,
while accessing Interaction center i am getting communication error. prioer to this i was getting "BSP error in ICF nodes. Specific ICF nodes have to be activated in transaction SICF for BSP extension HTMLB check the following ICF nodes as described in note 517484
sap/bc/bsp/sap/system
sap/bc/bsp/sap/public/bc
sap/public/bsp/sap/public/bc
sap/public/bsp/sap/system
sap/public/bsp/sap/htmlb
sap/public/bc
sap/public/bc/ur"
so I have activated above all services as well as note 517484.
"The following error text was processed in the system PDC : Exception condition "COMMUNICATION_ERROR" raised.
The error occurred on the application server sfadevapp_PDC_10 and in the work process 1 .
The termination type was: RABAX_STATE
The ABAP call stack was:
Method: CREATE_SESSION of program CL_SAM_BSP_SESSION_LAUNCHER===CP
Method: START_WORKER_SESSION of program CL_ICWC_SESSION_REGISTRY======CP
Method: ONCREATE of program CLO23UTXK1DHIM8WX0QZD2TBW2KZ9CP
Method: %_ONCREATE of program CL_O23UTXK1DHIM8WX0QZD2TBW2KZ9CP
Method: DO_INIT of program CL_BSP_PAGE===================CP
Method: GET_PAGE_CONTEXT_CURRENT of program CL_BSP_CONTEXT================CP
Method: ON_REQUEST_ENTER of program CL_BSP_RUNTIME================CP
Method: ON_REQUEST of program CL_BSP_RUNTIME================CP
Method: IF_HTTP_EXTENSION~HANDLE_REQUEST of program CL_HTTP_EXT_BSP===============CP
Method: EXECUTE_REQUEST_FROM_MEMORY of program CL_HTTP_SERVER================CP"
Now i am getting above error. Guys please guide me something.
Thanks in advance

Hi,
Please check whether you have maintained any RFC destination in the session connection column in the transaction CRMM_BCB_ADM. If you are not running the IC webclient in HTTPS mode then it is not necessary to maintain the session connection here which will basically cause the dump.
Also please check whether there is any entries made in the transaction CRMM_IC_GFS. Even here only if you want run the IC webclient in the secure mode you need to give a RFC destination which is secured.
Also check the icm parameters
rdisp/plugin_auto_logout = 1800
icm/keep_alive_timeout (sec.) = 60
icm/conn_timeout (msec.) = 5000
If the values for the above parameters are lower than the given value then change it as given above.
Regards,
Kiruthika

ERROR Using Interaction Center

HI:
I have a little situation...
When i go into de interaction center, when i use the application area for searching a BP and choose the one i´m looking for and press enter apears an error like these:
Internet Explorer Script Error
Error: "document.FORM1.REGION" is null or not an objetct
Code: 0
URL: about.blank
i HOPE SOMEONE CAN HELP
REWARDS

Hi ,
I am having issues launching the SAP CRM 5.0 web interaction center with IE7. I have this new laptop configured on XP and IE7.
Do you have any solution for the problems?Pls let know if any.
BR
Survee

Error creating sales order via Interaction Center

While creating a sales order via Interaction Center, I am getting an error "Error while creating member activity for order 5129793", as a result the points are not getting accrued for the account.
Can anyone please help? I am very new to this
Regards,
Harsh

Hi,
Check the partner determination profile in spro for this activity. Try to use a standard profile and see what happens.
Best regards,
Caíque Escaler

Follow-up issue Interaction Center WebClient

Hi Guys,
Can someone help? this is about icwc follow-up issue.
1. I create a service order and save.
2. then I create a an interaction record and save.
3. I can observe in the service order the relationship "Role:Interaction, DOcument Type: CRM Bus. Activity". But not the
relationship "Follow up document".
I have a "Business Transaction Profile" for interaction center where the Activity is the main and service order is dependent
business transactions. Because, not all the customer when make a call want to create a service order, some only want to
register a feedback or make an appointment.
However, In my activity, I can observe in the Activity Clipboard my service order, but I need the SAP assigned the
relationship "Follow-up" for assign an action for close the follow-up document when close my service order.
What is wrong....? can someone help...

Hi Lyda,
Based on your remark about confirming the account first, I assume you are working with IC 4.0 or 5.0.
The service order is created as a dependent business transaction of the interaction record. The interaction record is automatically created when you confirm the account.
The relationship type in document flow is INTA.
It's true that you can only create activity types as real follow-ups of an interaction record (using the follow-up view).
However, technically it should be possible to also create other business object types as follow-up of the interaction record. You might need to enhance the transaction type drop-down listbox in the follow-up view. You also need to make sure that your interaction record is error-free.
As of CRM2006s it is possible in standard to create any business object type as follow-up of an interaction record.
Regards
Gert

"Transaction Cancelled" in Interaction Center

CRM Experts,
I am facing issues while working with CRM 2007 Interaction Center. After confirming the Business Partner, when I move to Interaction Record or Complaint, all the fields are Greyed out and on top of the screen there is a message "Transaction Cancelled".
I have assigned IC_BT Function Profile in my Business Role. Also CONTENT_MGMT Function Profile is set to DEFAULT.
If I click on "Retun to Current Interaction Record" in the Recent Interaction History, it starts working fine.
Please advise.
Thanks

hi Daljit pal singh,
This error occurs due to missing parameters in runtime framework profile.
Create a new runtime framework profile with the following values
Separate Display Mode - ON
Application          -         BSPWD_BASICS
View Set Name    -   WorkAreaHostViewSet
View Area Name -   WorkAreaView
History Type       - Simple History Stack
Operation Mode - automatic Recording of changes in work area
Max. Entries -
and add the following custom controllers to runtime framework profile.
CRMCMP_BPIDENT         CuCoIdentification
CRMCMP_UIEVENT      CuCoUiEvents
ICCMP_BT_GLOBAL         CuCoIRec
ICCMP_FEEDBACK         FeedbackCuCo
assign this runtime framework profile to your business role.This will resolve your issue.
thanks
giri
Edited by: Yadagiri Challa on Dec 18, 2008 2:16 AM
Actually the above mentioned steps for runtime framewrok profile are avaiable in the OSS note Note "1112935 - IC - Transaction cancelled for sales order".
thanks
giri

Porblem starting Interaction center

Hi Gurus,
after customizing bpident, bp role, nav bar etc. in customer name space, the interaction center is not starting probperly anymore.
The icon "starting crm" remains "loading", but the IC is not shown. Also there is no error message.
This habit does not only affect the Z-role. also the standard IC roles (which remained untouched).
Other non-ic roles like salespro are working fine.
Do you have any hints how to investigate that error or how to correct this?
Thanks a lot in advance
Kind reagrds
Hannes

Hi there,
thank you very much for your help.
All services are active. Is there anyway to see, when which service was activated (log)?
Any other suggestions?
Kind regards
Hannes

Session time out up to # hours for Interaction center

Hi Experts,
I want increase the web ui session time out up to # hours. I tried using SMICM and Technical Profile. But using these options i could not achieve such long session. I tried using RZ 11 icm keep alive parameter, but the effect will apply for all the applications in the CRM WEB UI.
I want do this for only Interaction center application not for all other application in CRM WEB UI .
Please help me how I can do this.
Thanks
Dinesh

Hi Dinesh,
This cannot be achieved without development enhancements to some standard SAP framework component, to introduce a "keep-alive" concept. If you are using a CMS for CTI or email integration, you need to ensure it supports keeping the communications session alive also.
Sincerely,
Glenn
Glenn Abel
Covington Creative
www.covingtoncreative.com

Employee Interaction Center

Dear Colleagues,
In Customer Interaction Center (CIC), search is possible based on Customer(Activity Partner).
But in general Scenario, in Mobile Sales, Sales Representative will assigne some activity to Person Responsible (CIC agent). Now CIC agent will go to his desktop and he should have facility to search based on his employee number. Here I am talking about the Employee based search. I am been told that we need to have Employee interaction center for this.
Any other suggestions on this will really be appreciated.
My main concern is to have Employee based search in CIC.
Regards
Milind

Hi,
>what is employee interaction center?..
An Employee Interaction Center (EIC) is an important part of a shared-service concept. It is an organization model in which particular services are provided for the whole company by an organizational unit created for this purpose. The individual business areas or departments of a company can take advantage of these internal services.
>Steps to configure EIC?
>what are the mandatory steps needs to be followed?
For information about Customizing for the Employee Interaction Center, see the Implementation Guide (IMG) for Personnel Management under Employee Interaction Center (EIC).
Regards
Bernd

Call transaction in new session not working inside CRM Interaction Center

Hi Experts,
I have developed a report which contains a screen with push button. When user clicks on button a transaction (FPL9) is being called and opened in new session or window. But when the report is being called in CRM Interaction Center using transaction launcher and button is clicked no new session or new window is being opened. Our requirement is FPL9 transaction will be opened in new session / window inside Interaction Center also.
Please help me how to open a new session or window in interaction center on push botton click.
Thanks in advance.
Regards,
Arnab

Hi Anil..
This is the Solution for ur Requirement.   try this program and change as per ur need.
REPORT ZSEL_CALL_TCODE.
data : IT_KNA1 TYPE TABLE OF KNA1 WITH HEADER LINE.
DATA : IT_SPA TYPE TABLE OF RFC_SPAGPA WITH HEADER LINE.
SELECT * FROM KNA1 INTO TABLE IT_KNA1 .
LOOP AT IT_KNA1 .
WRITE:/ IT_KNA1-KUNNR HOTSPOT ON.
HIDE IT_KNA1-KUNNR .
ENDLOOP.
CLEAR IT_KNA1-KUNNR.
AT LINE-SELECTION.
CASE SY-LSIND.
WHEN 1.
IF IT_KNA1-KUNNR IS NOT INITIAL.
REFRESH IT_SPA.
IT_SPA-PARID = 'KUN'.
IT_SPA-PARVAL = IT_KNA1-KUNNR.
APPEND IT_SPA.
CALL FUNCTION 'ABAP4_CALL_TRANSACTION' STARTING NEW TASK 'S1'
    EXPORTING
      TCODE                         = 'XD02'
     SKIP_SCREEN                   = ' '
    MODE_VAL                      = 'A'
    UPDATE_VAL                    = 'A'
IMPORTING
    SUBRC                         =
   TABLES
    USING_TAB                     =
     SPAGPA_TAB                    = IT_SPA
    MESS_TAB                      =
EXCEPTIONS
    CALL_TRANSACTION_DENIED       = 1
    TCODE_INVALID                 = 2
    OTHERS                        = 3
IF SY-SUBRC <> 0.
MESSAGE ID SY-MSGID TYPE SY-MSGTY NUMBER SY-MSGNO
        WITH SY-MSGV1 SY-MSGV2 SY-MSGV3 SY-MSGV4.
ENDIF.
ENDIF.
ENDCASE.
<b>Reward if Helpful.</b>

User status in item level in Interaction center

I confirgue the sales function in Interaction center. I want to set user status in Item level. But I don't find the user status field in item level in UI. Could you tell me how find user status field?

Hi Prem:
Yes, I have already confirgued status management and assigned to item category. I can see the status appear in back office UI but not in Interaction center. So it is strange.

ERROR in profit center group creation...

hai...i want to UPLOAD ALL THE LIST OF PROFIT CENTER DETAILS INTO SAP USING BDC SESSION METHOD..for that purpose i tried to create profit center using TCODE -KE51, but profit center group is not available in my system...i tried to create profit center group seperately using transaction KCH1 and assigned that number on profit center creation screen(KE51)..but i got the error..PROFIT CENTER GROUP 1 CANNOT BE USED HERE....how to solve this error.????may be is there any error in creation of profit center group hierarchy..???..

HI
Thanks for the support, but I have already checked Ambiguity Check but there is no duplicae groups/profit centers are existed.
I tried the same through KCH2 and also path (profit center hierarchy maintenance), but the same error is existed. I have checked with different groups also. But any group it is throwing the same error.
Ex if i am giving group K123456 which is not existed. But the same error is throwing.
Can anybody please suggest is there any programe for correction ?
Thanks in advance
Rao

Access sequence for Partner determination -Sales and Interaction Center CRM

Dear experts,
We use som transaction types both in our sales (t/c crmd_order) and in Interaction center (t/c CIC0).
We though want the partner determination to act differently when creating this transaction in sales compared
to when creating it in the interaction center. For example in the sales process we want the contact persons to be searched from the relationsship of the sold-to party but in customer service we do not want an automatic determination.
There are some BADIs available that can be used in the access sequences as a source but can they be used to
switch off some automatic determination when creating the transaction in t/c CIC0 whereas the automatic determination should work when creating the transaction in the sales process ie. t/c crmd_order?
Looking forward to have any input on this, thanks!
best regards,
Christina

Hi,
What we did is to remove the automatic determination on the transaction type that is used both in the sales process and Interaction center/customer service. The partner in question is only determined from the previous document in case you
create a follow-up document.
rgds,
Christina

Error while interacting with scanner acrobat 9.0 and windows 7 and user profile

After using Acrobat 9 for years I get a "Error while interacting with scanner". I have uninstalled and reinstalles the drivers for my Epson Expression 1600 scanner and still get the message. I did get it to work by changing to a differ window user account. Is there anyway correct the problem for the orginal user account.
Thank you

Using MSPaint works fine also,......................
As for the question as to whether the update broke I can't honestly remember, I know it worked finr with an old HP scanner I had but as to the version of Acrobat at that time I don;'t recall
Anyway getting fed up with this issue, I de-installed it, rebooted and re-installed.
Ver 9.0.0 says the scanner driver is not installed or connected
Ver 9.2.0 says the same.
Ver 9.3.4 says error while interacting while interacting with scanner.........
The scanner works with MSPaint, its own driver and application.
What is wrong with this Adobe Acrobat Pro 9?

No pop-ups with partner determination in Interaction Center Web UI

Hi,
We are working with SAP CRM 7.0 SP06 and have the following problem.
In Interaction Center Web UI, when we create a sales order, the partner determination is triggered. But no pop-ups are shown to choose the right business partner. When we use Web UI for different Role (not Interaction Center), then we will get pop-ups to choose.
So partner determination is alright, but pop-ups are not working for us in Interaction Center.
I know when using SAP GUI Interaction Center, you have to implement SAP Note 487734 for getting the pop-ups. But this note is not relevant for CRM 7.0 and Web UI.
Do you know what the problem is?
Regards,
Emile

Hi Naga,
In customizing go to:
Customer Relationship Management => Interaction Center WebClient => Business Transaction => Define Business Transaction Profiles
Then for your Business Transaction Profile go to 'Business Transaction Dialog Boxes' and mark the 'Allows Dialog Box' field.

Error in Interaction center

Similar Messages

Maybe you are looking for