Error in iTunes Extras Download

I downloaded UP from iTunes and received the iTunes Extras of it as well. However, the balloon that would fly into the menu is glitching and messing up. I have added a link to a picture describing the problem. http://twitpic.com/16kq7p Please help me if possible! UP is my fav movie ever and this is such a shame.
William Marler

You can submit the problem via this page => http://www.apple.com/support/itunes/contact.html?form=music&topic=Music%20Purcha ses&subtopic=Music%20Purchases

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Error 9006 - itunes stopped downloading the movie Glory Road

I bought the movie "Glory Road" from itunes. It started to download and then stopped and gave me an the error message of 9006. Only 49 mb of the movie downloaded. How can I try to download it again without buying it?

Maybe goto the "Store" menu and select "Check for Purchases" option.

Error opening Itunes once downloaded

Downloaded itunes, everything went fine, go to open it and the following message comes up:
The folder "itunes" cannot be found or created, and is required. The default location for this folder is inside the "music" folder.
Ive uninstalled and reinstalled the program and still no luck. Anyone have any idea how to solve this problem, id really appreciate it
Thank you
Tam

The following is specific to Windows XP, I assume your sig is correct?
This can be due to a problem with cryptographic services due to a problem with cryptographic services.
First you need to be sure your system is free of malware as malware can cause problems with cryptographic services.
Run a full scan with the free version of Malwarebytes:
http://www.malwarebytes.org/
There is no point in going on unless you are free of malware.
Check to see if you have your smart card service and that it is not set to disabled. For some reason iTunes needs it.
Start>>Run>>Services.msc
you should find the smart card service in the list. Report back with your findings.
Then work through *Method 4* in the following link:
http://support.microsoft.com/kb/822798
You should be able to copy and paste the individual lines to save on typing.
Make a careful note of any error messages you get, they are important for diagnosis. Report back any error messages especially the names of any dlls mentioned.
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Not valid Podcast error on iTunes but downloadable on iPhone

I am getting a weird podcast problem.
in iTunes for Windows, several of my podcast subscription is showing with a exclamation mark button.
One example is my subscription to "TF1 - JT de 20H".
When I click on the exclamation mark button, it pops: "TF1 - JT de 20H" does not seem to be a valid Podcast URL. Please check that you have entered the correct URL.
when I search in iTunes Store, the podcast is there.
I tried soling this several ways. I went so far as to delete all old TF1 podcast then doing a new subscription.
I get an empty Podcast item in my podcast list with the same error message.
But the best is: if I use the button "get more episodes" on my iPhone I can get the latest podcast from TF1.
is there something I can do to fix this?

Hi Roger,
thanks for the post.
I am not the owner but a faithful listener.
The TF1 JT the 20h Podcast always contain only 1 item in it.
It is not customary but this is the way this Podcast has always been.
in iTunes:
When I right click on this Podcast in iTunes and request "Copy Podcast URL" I get this:
http://www.tf1.fr/xml/rss/0,,205,00.xml
which is exactly what you posted.
but the exclamation mark with a circle is still there.
and it does say: "TF1 - JT de 20H" does not seem to be a valid Podcast URL.
about the iPhone: is it possible that the iTunes for iPhone uses a different feed as iTunes for windows for the same podcast?
one last check:
Am I posting in the wrong discussion group?
if this is only meant for Podcast owner, I apologize for the confusion.
regards

HT1725 Problem with downloading "iTunes Extras" from digital copy of a movie purchase

When I downloaded a digital copy of Despicable Me 2 I saw the movie and the separate "iTunes Extras" downloading. However, it seemed to get stuck on "processing". After restarting the "extras" have disappeared. Any way to get them back?

It will depend upon if the rights-holder keeps the film in your country's store, but you shouldn't rely on being able to do so - you should be keeping and maintaining your own backup copy of all of your downloads from the store, you are only guaranteed one download of each item.

Downloading iTunes Extra "Error -19" Message

Hey Everyone
I've recently run into a strange problem.
While downloading the iTunes Extra for two movies (TED Unrated + Batman Begins), I'm getting the error -19 message.
The extras download fully, I can see in the Status window that iTunes starts processing, then I get "stopped (err = -19)."
There was a problem downloading “Batman Begins - iTunes Extras / Batman Begins / Christopher Nolan”. An error occurred while reading from the device.
Please check that the connection to the network is active and try again.
I'm running iTunes 11, with MacOS 10.6.8.
Any help is greatly appreciated.
All the best!

I went through the forums and I found several other threads with exactly the same problem:
https://discussions.apple.com/message/20998828#20998828
https://discussions.apple.com/message/20622344#20622344
https://discussions.apple.com/message/20842273#20842273
https://discussions.apple.com/message/21000350#21000350
I contacted Apple support and the representative added the album back to my available downloads in iTunes, but the problem still persists. All songs download fine except for the iTunes LP.
I wonder if anyone using the US iTunes store is having this problem... I'm starting to guess this is related to the LP not being available in some of the other stores, which is strange as the album with the LP was available for sale...

Downloading iTunes extras (Error -50)

I've been trying for the last week to download the iTunes extras for one of the movies I recently bought.
every time I try to download it, it stops and gives me error -50.
what does this mean? How can I fix it? I'm currently in Costa Rica so I can't even get any support directly from Apple.
this is really frustrating me...
I've already tried resetting the cache and warnings, deleting the actual cached folder,
restarting my computer, resetting the internet connection,
nothing has worked. Have I been given some sort of corrupted file...?
thanks in advance...

Hi..
Could be the following:
Firewalls
Web Accelerators
Ad Filters
Virus Protection Software
From here > iTunes Store: "Error (-50)" when downloading purchased content

I get error -50 when trying to download iTunes Extras

Every time I try to download the iTunes Extras for movies I've redeemed via Digital Copy the download fails to complete. It usually errors out with error -50, but occasionally I get another error. No matter how many times I retry or resume the download it still errors out at the exact same place. For example, The Little Mermaid extras always die at 212.7 MB into the download.
Any ideas on what could be wrong? This has been going on for months. As you can see, the movies (and apps) themselves download just fine. It's only the iTunes Extras that are failing.
I've tried disabling all firewalls. I'm using a Linksys EA4500 router and a Comcast-provided business gateway.

Perhaps try the "Error -50," "-5000," "8003," "8008," or "-42023" section in theSpecific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting

Error 1003/8003 when downloading iTunes extras for Avatar

So I have recently purchased Avatar, and I saw the nifty iTunes Extras badge, which further encouraged me to buy it.
Lo and behold, I can download the core movie, but the extras won't download. I researched the error codes on the web, tried all the suggestions I could find to no avail. As a last resort I contacted iTunes Store support. They insist the problem is on my end, even after I thoroughly described all the steps I've taken to resolve any possible reasons on my end. They reset something on my account, and I was able to download the artwork, but the file itself (1.7+GB) won't download. Out of desperation/curiosity I clicked the "In the Store" button while viewing the extras artwork. The message there says that the file isn't in their Store - screenshot below:
So I send them this file and the representative STILL wants me to contact AppleCare support for technical support for issues on MY end. Clearly the message in the iTunes Store screenshot above indicates the problem is on their end, and they refuse to fix it, or offer me a partial refund for only receiving half of what I paid for, nor will they issue me a store credit equal to the same.
I realize I'll probably never be refunded or get any kind of a store credit, but I'm hoping Apple does the right thing, or fixes their problem.
I have tried downloading the extras on no less than 3 computers; 2 Windows 7 Pro 64-bit, and 1 27" iMac running 10.8.x. All with the latest versions of iTunes installed, and on no less than 4 different networks.
Anyone else have problems like this?

I have just received an e-mail from Apple iTunes Support and they have issued me with a FULL refund of the purchase price of Avatar and the ( seemingly ) unobtainable iTunes Extras!
I seemed to be getting nowhere after Apples iTunes Support put me through the ringer making me re-try the download ( twice! ); delete my downloads folder and re-try the download AGAIN; and finally having to re-setup my old HP DV7 laptop ( I'm currently using a 17" MacBook Pro Retina ) and retry the download yet AGAIN!
Needless to say the outcome in each case was exactly the same! Avatar the movie downloads perfectly and The Extras file fails at zero% with TWO error 8003s!
Through all this I did everything, no matter how seemingly stupid it seemed that was asked of me and CONTINUED to insist that the fault was on their side and NOT mine!
iTunes support have finally advised me that they don't know when or even IF the file will be checked/repaired and in view of that and that I am a valued customer ( I'd want to be after buying 1.5TB of Music, Movies and TV Shows ) that they would refund me the FULL price I paid for the Movie and Extras!!
So, I would urge ALL of those who have written to this forum to write again to iTunes Support and DEMAND full refund for a faulty product ( the Movie PLUS Extras ), citing MY SUCCESS as precedent for that refund.
I'm saddened that it seems impossible to make Apple fix this file, but at the very least we should be re-imbursed for our trouble ( and our ability to put up with sh*t <sigh> )
So, good luck and start demending your right to a FULL refund!
Christine

Errors when downloading itunes extras for movies

what do i need to do to get some itunes extras to download on my computer? I keep getting an error message of (err= -19) but when i go to retry to download them it just goes back to the error message.

I have just received an e-mail from Apple iTunes Support and they have issued me with a FULL refund of the purchase price of Avatar and the ( seemingly ) unobtainable iTunes Extras!
I seemed to be getting nowhere after Apples iTunes Support put me through the ringer making me re-try the download ( twice! ); delete my downloads folder and re-try the download AGAIN; and finally having to re-setup my old HP DV7 laptop ( I'm currently using a 17" MacBook Pro Retina ) and retry the download yet AGAIN!
Needless to say the outcome in each case was exactly the same! Avatar the movie downloads perfectly and The Extras file fails at zero% with TWO error 8003s!
Through all this I did everything, no matter how seemingly stupid it seemed that was asked of me and CONTINUED to insist that the fault was on their side and NOT mine!
iTunes support have finally advised me that they don't know when or even IF the file will be checked/repaired and in view of that and that I am a valued customer ( I'd want to be after buying 1.5TB of Music, Movies and TV Shows ) that they would refund me the FULL price I paid for the Movie and Extras!!
So, I would urge ALL of those who have written to this forum to write again to iTunes Support and DEMAND full refund for a faulty product ( the Movie PLUS Extras ), citing MY SUCCESS as precedent for that refund.
I'm saddened that it seems impossible to make Apple fix this file, but at the very least we should be re-imbursed for our trouble ( and our ability to put up with sh*t <sigh> )
So, good luck and start demending your right to a FULL refund!
Christine

Error when downloading itunes extra from icloud

I purchased 2 movies from itunes and wanted to put them on my kids ipods and iphone, but i can't. The movies will not go into the ipod (nano), I get a message that says that i need to download the full movie content before syncing. I've tried to but the only thing that dowloads is the movie the rest (itunes extra content) will not download.

I've done some searching on this forum and found another thread where people have resolved this problem:
http://discussions.apple.com/thread.jspa?messageID=8055784&#8055784

ITunes purchases download errors

I purchased the Lord of the Rings HD bundle last night, and after a few abortive attempts, the movies appear to have downloaded okay, although iTunes seems to think it downloaded the 1st movie twice; there's only the one copy in my library, though...
On a (possibly) unrelated sidenote, I cannot assign one of my custom audio equalizer presets to the 1st movie; the 2nd and 3rd movies behaved fine, but the 1st refuses to take.
It's the 'iTunes Extras' that don't want to download, no matter how many times I try them, and no matter how many times I try them after making sure I have the latest version of iTunes (I do), or quitting and restarting iTunes, or restarting the whole computer....
For the record, iTunes 11.0.1 trying to figure out whether or not I have any files that need downloading causes iTunes to freeze, while it scrunches up it's little head in fierce concentration, freezing the program for several minutes... it then (finally) decides that the last time it tried was not particularly sucessful (ch'uh!!!), it begins the download again, and all becomes right with the world.
This is not the first time I've had problems with the 'iTunes Extras' portion.
I will go as far as to say that I have more problems (i.e. failures) than I have successes, at this point.
For the record, in this instance the error messages I get are the following...
For the Fellowship and Return of the King extras, I get the error message "- stopped (error = -19)"
For the Two Towers extras, I get the error message "- stopped (error = -23)"
The download window states the the full file has downloaded, every time, but fails upon the last step, whatever that step is; i.e. the Fellowship extras file is 1.81GB, which is what downloads, then it faults...
Anybody got any ideas...?

On an additional note, the window that pops open to tell me there were 'some problems' with several of the downloads states that I should 'check the network connection and try again...' which is what I've been doing for about 24 hours now...
Also, an album I bought just an hour or so ago has failed to download one of the tracks, and doesn't recognize that fact when I ask it to check for available downloads... making me wonder just what the **** is going on over in iTunes land...
Too much holiday cheer...?
Not enough...?
Well, it's getting downright frosty over here where I'm sitting...

The itunes extras for movies never downloads for the copies with DVDs bought, Why?

When I redeem free digital from a DVD I bought and most of the time it comes up with itunes extra. And the itunes extra never downloads always post error but yet the actual movie downloads? What is the problem?

By the way, I just purchased this movie last night. I somehow deleted Cars while the other parts of the bundle were still downloading. I tried looking into iClod but I was unable to find a link to download the movie again.

Can't download Dredd iTunes Extras

I recently purchased Dredd on iTunes and cannot download the iTunes extras.
Keep receiving the same error:
There were problems downloading some purchased items.
For more information on the items that could not be downloaded, click below.
There was a problem downloading “Dredd - iTunes Extras / Dredd / Pete Travis”. An unknown error occurred (8003).
Please check that the connection to the network is active and try again.
There was a problem downloading “Dredd - iTunes Extras / Dredd / Pete Travis”. An unknown error occurred (8003).
Please check that the connection to the network is active and try again.
I have closed iTunes and reopened. Restarted my computer in between the purchase and the first error message to. Anyone else having this issue? Never had issue with previous iTunes movie purchases.
Thanks

I'm having the same problem. Started last week (week of November 3rd). I posted an issue with Apple, but they came back with a BS response and I decided I did not have the patience to work with folks who clearly failed to read my writeup on the issue. Trolling for someone who had the patience and worked with them to figure out the solution.

It won't finish down loading an Itunes extra I paid for. Error 12001 keeps showing up and I checked the connection and it's fine. What do I need to try next

Purchased the movie Lincoln from Itunes. The movie came through but the Itunes extra stopped downloading. error message 12001 shows up again and again even after checking theconnection which is fine. Any suggestions so it will finish the download?

Even though you're getting a different error message number, try the "Error -50," "-5000," "8003," "8008," or "-42023" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting

Error in iTunes Extras Download

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