Error in local message system; message 009999000035 not complete

Hello All.
I have configured Service desk in SolMan 7.0 which has patch level 14 and also configured in Satellite systems. I am using SM_...._BACK RFC connection in BCOS_CUST table. The user used by SM_...._BACK have the following roles in SolMan
SAP_SUPPDESK_CREATE,SAP_SV_FDB_NOTIF_BC_ADMIN
and SAP_SV_FDB_NOTIF_BC_CREATE.
However, when I try to create support message (Help --> Create support message) in satellite system, i am getting Error in local message system; message 009999000035 not complete.
I have also checked for Product_ID parameter which is not existing.
One important thing is, I can create support message in satellite system if I give SAP_ALL in that RFC user using in SM_...._BACK connection in SolMan.
So, this shows clearly that it is an issue with role/authorization.
Please suggest me !!
Thanks in advance.
Regards,
Satish.

Hmm not really. Profiles for the roles are also generated?
Those roles/profiles should be sufficient to create support messages.
Even though you assigned SAP_ALL and it worked afterwards I cannot imagine you got an auth. problem here anymore.
When assigning SAP_ALL did you really assign SAP_ALL to the RFC user or did you assign another user (who got SAP_ALL auth.) to the RFC connection?
The user who was logged on to the satellite system when the support messages have been created (with and without SAP_ALL assigned to the RFC user) has always been the same?
Just to make sure: did you set NO_USER_CHECK = X in Sol Man tx: DNO_CUST04?

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Hello experts,
i'm configuring support desk scenario. I think all is fine, but, when i try to create a message from satellite (R3 46C) to my SOLMAN the following error appears:
Error in local message system: You do not have authorization to create a notifica Message was not created. (Message no. B~ 088)
The user i use to create the message has the following roles:
SAP_SV_FDB_SUPPORT_LINE_ADMIN
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SAP_SV_FDB_SUPPORT_LINE_LEVEL2
Z_RFC
and SAP_ALL SAP_NEW profiles.
Anyone knows where is the problem?
Regards
Carlos Calle

Hi Carlos,
Role that allows processing messages is SAP_SUPPDESK_PROCESS. However from what I have understand, once End User enters and submits the message, he/she cannot edit the message anymore. Probably an email will be generated to him/her to notified of the message creation and for futher updates. I think end user should not be required to logon to Solution Manager. Key User i.e. helpdesk or SAP support staff will process(edit/change) the message instead.
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Correct me if I am wrong.
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Hi,
When iam creating a message from any system from HELP-CREATE SUPPORT MESSAGE it is throwing the above error message. Actually i need to send this message to SAP solution Manager Service Desk.
Can anyone help me in resolving the above issue.
Thanks & Regards,
Mirza Kaleemulla Baig.

Dear friend
You have to of following option
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Note: for this you need to log in the R/3 system.
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Error in Local Message System: RFC destination 10.189.98.10 does not exist. Message was Not Created
Message no. BCOS088
Hi,
When iam going inside the tcode SM30 in the satellite system and entering the destination ip of solution manager system and after that when iam creating a message from HELP-CREATE SUPPORT MESSAGE, then it is throwing the following error.
Can anyone please help me in the above issue.
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Mirza Kaleemulla Baig.

Hi Mirza,
For the RFC destination don't enter the IP address,enter the RFC name,somthing like SM_SP1CLNT200_BACK which is maintained in sm59.
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Thanks and Regards,
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Hi Team,
I have configured Service Desk in solution manager 4.0 and When I create message from Development server I am able to see in Solution manager. Every thing works fine in Developement server.But in Quality i am not able to create mesage.
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i wanted to send the messages
from solution manager menu help create support message , here I am
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screen shot.
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MY GURUS
I AM NEW TO SAP AND SOLUTION MANAGER
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https://websmp109.sap-ag.de/~sapdownload/011000358700000776062009E/Howto_ServiceDesk.pdf
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Error in local message system; message 009999000035 not complete

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