Error in local system;message is not complete--- in Solman 4.0

Hello Solman Gurus,
After importing SP 13 in Solution Manager 4.0 , whenever i am trying from help--> create support message ; i am getting "ERROR IN LOCAL SYSTEM; MESSAGE <MSG NO> IS NOT COMPLETE "
i have seen these threads
ERROR when Trying to create support message in satellite system
ERROR when Trying to Create Support Message in Satillite system
create support message
but they are saying about Satelliate system not solman
Please help if you could
regards
Naveen

Naveen,
Check if the UserId that is creating the message in SolMan via Help->Create Support Message has roles SAP_SUPPDESK_CREATE and SAP_SV_FDB_NOTIF_BC_ADMIN (the profiles of the roles must be generated, all the authorization objects should be green).
I have SolMan 4.0 SP 13 too, when I delete these authorizations from my userid, I have the same error.
Let me know if you still have the error.
Regards,
Raquel.

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Hi,
There were few threads in the past with the same issue, check [this one|ERROR when Trying to Create Support Message in Satillite system;.
Also [this thread|create support message;.
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Error in local system;message is not complete--- in Solman 4.0

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