Error in login: Adobe does not recognize you as an authorized user of this web site.

I try login LWS but I return to me next error "
Adobe does not recognize you as an authorized user of this web site. Please contact Adobe for assistance." Can you help me?

Hi FERCEP,
Please contact our chat support: http://helpx.adobe.com/in/contact.html.
Regards,
Romit Sinha

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Using iPod shuffle 4th generation for first time and receiving the error : one of the USB devices attached to this computer has malfunctioned, and windows does not recognize it. For assistance in solving this problem, click this message

Using iPod shuffle 4th generation for first time and receiving the error : one of the USB devices attached to this computer has malfunctioned, and windows does not recognize it. For assistance in solving this problem, click this message.
Using win 7 and latest iTunes [10.6.3]. Have already gone through below links and did not find any solution.
http://support.apple.com/kb/HT2292
http://support.apple.com/kb/TS1369
http://support.apple.com/kb/HT1923
http://en.kioskea.net/forum/affich-17997-ipod-not-detected

I was hoping it would be something like a USB device conflict, but now the shuffle is the only thing connected...
This article was one of the ones you linked to above in your initial post
http://support.apple.com/kb/TS1369
Under Part 9. Verify that USB drivers are installed, did you try the steps in If only "Unknown Device" appears? That appears to be your situation.
Also, you said that the shuffle initially worked well enough to do a sync, then it had the same problem again. If you can get it to work again initially, before doing anything else, try the following. Select the shuffle in the iTunes sidebar, under DEVICES. Over to the right, go to the Summary tab. By default, the checkbox for Enable disk use should be unchecked. If so, check it and Apply the change. See if that makes any difference.
(If Enable disk use was already checked, try unchecking it and Apply the change. Basically, set it the "other way" and see if there is any improvement.)
NOTE: When disk use is enabled, you have to eject the iPod in iTunes before disconnecting it physically.
If the disk use change makes a difference, that may provide a clue about the actual cause.

I go through the process of burning a DVD from a Premier Pro Project and at the end of the process I get an encoding error and the dvd does not start burning. How do I fix this?

I go through the process of burning a DVD from a Premier Pro Project and at the end of the process I get an encoding error and the dvd does not start burning. How do I fix this?

adam@honestmusky wrote:
Yes I am using encore. I used to have no problem doing this, but I had to get a new computer and now something isn't working right.
How about some DETAILS?
-Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840
Also describe the EXACT steps you take to go from Premiere Pro to Encore

One of the usb devices attached to this computer has malfunctioned, and Windows does not recognize it. For assistance in solving this problem, click this message.

I connected my sons Ipod Touch to my pc and it worked fine. Now, when I try to connect my iPad the following message comes up: One of the usb devices attached to this computer has malfunctioned, and Windows does not recognize it. For assistance in solving this problem, click this message.
I checked the cable. It surely is not the cable. If I connect the iPod again it works fine. If I use the same cable with my pc and ipad at work or my other son’s laptop, it is working perfectly. It is only on my laptop where the iPod was connected. Something tells me it got something to do with the drivers that went corrupt or something when I connected the iPod.
I searched the internet and I see a lot of people gets this message. Still no solved answers yet. Is there a place where I can download the drivers again or any other suggestions?
Windows 7 and iPad 2
Kind regards,

I was hoping it would be something like a USB device conflict, but now the shuffle is the only thing connected...
This article was one of the ones you linked to above in your initial post
http://support.apple.com/kb/TS1369
Under Part 9. Verify that USB drivers are installed, did you try the steps in If only "Unknown Device" appears? That appears to be your situation.
Also, you said that the shuffle initially worked well enough to do a sync, then it had the same problem again. If you can get it to work again initially, before doing anything else, try the following. Select the shuffle in the iTunes sidebar, under DEVICES. Over to the right, go to the Summary tab. By default, the checkbox for Enable disk use should be unchecked. If so, check it and Apply the change. See if that makes any difference.
(If Enable disk use was already checked, try unchecking it and Apply the change. Basically, set it the "other way" and see if there is any improvement.)
NOTE: When disk use is enabled, you have to eject the iPod in iTunes before disconnecting it physically.
If the disk use change makes a difference, that may provide a clue about the actual cause.

I had a hard drive crash so replaced it and now iTunes does not recognize the computer as authorized to play some songs in my playlist. help

I had a hard drive crash, replaced the hard drive and now iTunes does not recognize or authorize my iMac to play some songs. help

iCloud Backup is for your iPad, not for your computer.
Whatever you bought from iTunes is yours forever and can be downloaded as many times as you want. This assumes what you purchased is still available in the Store.
Here is the procedure for your reference.
On a computer, launch iTunes. Click on iTunes Store on the left
On the right you will see this
"Sign in" using the Apple ID used to purchase your songs, then click on "Purchased" (with the orange blob)
On the summary page that appears select the tab "Not on This Computer" on the right.
On the list that appears, select what you want and then click the "Download" button.
Whatever you have that did not originate from iTunes will have to be obtained from whatever means you used to obtain it in the past.

TS3276 Well it happened again. Why does my apple me account stop sending mail for no apparent reason. One minute it is working find and 10 seconds latter you get error messages that it does not recognize your password. I am really fed up with the mail sof

Things were going well. Mail was working fine and then the following error message appears out of nowhere. I had not changed any settings. From that point on all efforts to send mail failed, and the error message appeared even thought I used the password to log back in after I quit. Now, an hour after the problem started it takes my password (on the second try after the error message appears) once and sends a test message. Then, one minute later it gives the error message again and refuses to send anything. Why is mail so inconsistent? What can I do in the future to address the problem?
Error message reads "The SMTP server "xxxxx" rejected the password for user "xxx" Please re-enter your password or cancel.
When mail does work again. Should I click the remember this password in keychain or am I just asking for more trouble?
I'm writing this using my IMac computer in a different room. The error also occurs on my powerbook running my new MacBook Pro 12 inch.
Fed up Mac user.

I"m no expert but this used to happen to me all the time (stop downloading, asking for my password, nothing downloading, walking away- 24 hours or more later, all is fine, only to later start all over again)
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Adobe does not recognize footers in Microsoft Word 2007 to PDF

I have copied and pasted the details, below, from a previous message I have sent out to an assistive technology listserv.
I am encountering this problem with various builds and versions of Adobe Acrobat:
Acrobat X on a Windows Vista 64-bit build (note that this is the best Acrobat I can install on Windows Vista, Adobe Reader XI is not even supported)
Acrobat X on a Windows XP build, sorry, do not know the bit count (it is my work computer so I can't upgrade anything)
Acrobat 9 on a Windows 7 64-bit build.
I have also encountered and checked into whether or not the PDF reads (and does what I want it to) in JAWS 14, latest update (Feb 2013). We encounter the same problem with JAWS and this morning found out that there is a conversion error between Word and Adobe. (See this post, where the ---- are).
Summary, I have spoken with JAWS, put out a support ticket with NVDA via e-mail, spoken with Microsoft, and tried to communicate with Adobe about this issue for help and Adobe is refusing to help. The other places tried everything they knew but they could not get it to work. I even tried to strip all the page numbers from Word and number using Adobe's page numbering feature, but that was not successful either because I cannot use Roman numerals.
I would appreciate any feedback the Adobe Forums can give me; please note that I cannot post a sample document at this time as the only document I have is a private work document (cannot share those by policy, so I will have to make up a fake document if I get the time and energy).
Thank you very much for your time and expertise. The pertient info is above and below in "Original Message" and "Activities section" - the other information is there if you'd like to look. And to provide feedback to Adobe about things I think they could improve, since they will not let me email them directly.
----Original Message----
My question concerns the reading of Footers / Headers in Microsoft Word 2007 and Adobe Acrobat (headers/footers designed in Microsoft Word 2007 and then converted to PDF with "Bookmark" checked in Adobe Acrobat conversion settings).
The document is a word document containing 50+ pages. There are 12 pages of "front matter" that are marked with Roman numerals. Subsequently, the body text of the document has an Arabic number (1, 2, 3, 4, etc.) in the bottom right corner. Footers are used properly in the document. All Table of Contents links, which do link to both headings in the "front matter" and to headings in the body text, are picked up properly. Literately, the only thing not reading on the document are page numbers (the Word Status bar is reading its page numbers, but the page numbers in the footer are not reading).
I then need to convert the document to Adobe Acrobat PDF. Granted, I have a full copy of Adobe Acrobat X available to me, and my various assistive technologies have always functioned better when opened directly in Acrobat (rather than Adobe Reader). So, I set the accessibility options (from Word) properly, asking it to bookmark Headers and Footers as appropriate, thinking that this will pick up the page numbers and make them read as the bottom right corner of my PDF.
All links work in Adobe to navigate by section/heading. All figures are alt tagged. Everything is perfect - but the one thing that NVDA won't read are the page numbers. Visually, the page numbers are there on the document, but NVDA won't pick them up. Additionally, I also changed the appropriate page numbers in Adobe (Page Thumbnail Pane, on the Navigation Pane I believe it is called) - to reflect the section where it is Roman numerals and Arabic numerals. This did not help, and for what it is worth, I cannot get NVDA to voice when I am in this pane, so I don't seem to have a chance of getting the page number info from there.
NVDA reads the document just fine except for the above-mentioned snare. However, when it reads, it will go to the next page, and say, "Page 2 of 54, (page text), Page 3 of 54 (page text)," etc. when I will need it to say Page ii of 54 (page text), Page iii of 54 (page text)," and so on, changing to "Page 1" when the Arabic numbers are used.
I know that the Page Label issue is part of Adobe's issue, with them not releasing the PageLabel aspect. (I have looked through some NVDA tickets). I do not know how to put a "changeset" into my copy of NVDA though, or even if it would help (I have no computer scripting skill). The easy answer would be to upgrade to Adobe Reader XI and see if that helps, but I don't have the ability to put it on every computer I use, and *I need this file to read consistently across multiple versions of Adobe* (including Adobe Reader/Acrobat 9, X, and XI). (This file is also going out to people who may not have the latest version of Adobe, but are also running some copy of NVDA, either a portable or a full install).
Is there any way to pick up the Footers with page numbers voicing in NVDA, and/or have it read the user-editable page number box that is on Adobe's Toolbar (next to the 1 of 54 parentheses). This user-editable box, to jump to page numbers, reflects the Roman numerals I have loaded into the pages of Adobe. When I press Ctrl+Shift+N in Adobe, I can also go to the appropriate page (if I type in iii, it will take me to iii, if I type in 34, it will take me to the Arabic number 34 -- NOT the 34 of 54, which would land me on a different page. And I want to land on the page that has the Arabic 34, so that's functioning fine.
I just need the page numbers in the footer to voice, "Page iii," or "Page iv," or "Page 29," etc. If I could get NVDA to do that, I could say to viewers of this document, "If you are using NVDA, remember to Ctrl+Shift+N to get the GoTo Box, then type in the page number you want if you cannot follow a link or a bookmark." This document is *very* accessible in my opinion with lots of ways to navigate...the only aspect of navigation that isn't being picked up are those footer page numbers!
I do have my Document Formatting settings on the NVDA menu set to "Report Headers," but that does not seem to help in either Microsoft Word 2007 or Adobe Acrobat. I have even switched the page numbers from the footer to the header to see if that would help and it didn't.
----Activities I have done today----
I spent over an hour on the phone today with Freedom Scientific (makers of JAWS) trying to troubleshoot this. We discovered that Footers will not read very well in JAWS and Microsoft Word 2007 (only solution is to stop reading document text and read Virtual Viewer text briefly, then go back out to document text, then back into Virtual Viewer which is NOT an acceptable or accessible solution whatsoever -- too much work for someone trying to read the document) -- and then we also discovered that:
Upon conversion from Word 2007 to .txt file (.docx to .txt), there are no alt tags for the figures in the document, or page numbers.
Upon conversion from Word 2007 to Adobe Acrobat X then to .txt file, every insert of a page number and footer is replaced with the same alt numberpad numerical code: the one that generates female. ♀No wonder JAWS and NVDA are skipping this, neither understand how to communicate it.
On the advice of JAWS Technical Support I contacted Microsoft Accessibility Technical Support and spent an hour on the phone with them. They say that unless Adobe can find a solution, it appears that it is impossible for Microsoft products to read the footer if JAWS was unsuccessful doing what I wanted it to do. The document/footer in question includes about 12 pages of front matter (numbered in Roman numerals) and 44 pages of body text (numbered in Arabic numerals).
I kindly explained to the Microsoft Support Agent that I found this issue hard to believe, although I understood. Sighted folks have the ability to make their documents look quite professional and that is the caliber and quality of documents anticipated from everyone, especially college students graduating from school, or job applicants. That a coding issue prevents the footer from being read properly, except in Edit view, is disappointing. The representative was with me 100% of the way. She completely understood where I came from. And yes, when I am designing the document myself, I know what I put there (or I pretty much do, anyway). But if I recieve a document, it is much harder to tell what is really there or not, or how the page numbers really lay. And this is confusing as heck, believe me.
I then called Adobe Technical Support, after having a brief online chat with them. Granted, I had to leave the chat in the middle because I got interuptted by something that was high-priority, but the woman chatting from Adobe says that chat is only for installation issues, and I will have to pay to open a support ticket. Excuse me? I have paid a hefty sum of money for Adobe Acrobat 9 and Adobe Acrobat X (work paid for the other Acrobat X copy). I deserve this problem to be troubleshooted for free. There was even a statement on the Adobe Acrobat X website that said Acrobat X users didn't have to pay for support, but Reader users did.
----Slight bit of rant and constructive criticism----
In speaking with Adobe Technical Support, I had to wait on hold for 30 minutes before my call was answered, and then I had to consent to being on hold countless times and had to answer, "Yes, I am converting from Word 2007 to PDF using Adobe Acrobat X" at least 6 times. The representative would put me on hold, then ask me the question, then put me on hold again, repeated 6 times over 45 minutes. At the end of 45 minutes (1 hour and 20 minutes of wasted time by now, that I must justify to my employer) - I told the representative I wanted to speak with his supervisor immediately, I did not care if he was trying to fill out a support ticket (and putting me on hold at least 4 more times in 10 minutes while he claimed he was filling out the support ticket) - and finally he put me on hold again and gave me to a very helpful supervisor. Within 6 minutes of speaking with the supervisor the supervisor had my support ticket filled out and I should recieve a call from Adobe within the next 30 minutes if his estimation was right (he estimated two hours, but it's been an hour and a half).
I have yet to know what can be done about my document. Freedom Scientific Technical Support is closed now for the day and I need to work tomorrow and Friday away from the phone. As I stated to Microsoft Accessibility Support, I truly feel that Adobe should read the page footers, every document says that Adobe should be able to read the page footers, and I feel slighted that as a person who uses assistive technology, there is some glitch that isn't making this happen. I am not blaming a specific place per se, except I am a little frustrated with Adobe especially since they have not gotten back to me, and I am frustrated with their customer service. JAWS customer service and Microsoft customer service were both exemparly, and I cannot say enough good things about them. My wasted time with Adobe however, that was disrespect in my opinion. And I certainly will not pay to open a support ticket, and my workplace has a site license. They've paid enough already.
If you've read this far, thank you. I look forward to replies, or at least understanding. And if anyone has ideas, I'd appreciate it very much (yes, I have tried taking the page numbers off and using Adobe's page number feature, but that would not allow Roman numerals. Only Arabic.).

Greetings NoNameGiven,
If I understand the problem correctly (I’m not sure I do) you would prefer ‘iii’ to be read as “eye eye eye” rather than “three”? The alt text property is the only way that I know of to make this happen. Hope this helps.
a ‘C’ student

How do I fix this and see the error message when Adobe does not create a pdf from word?

I have a trial version of Adobe X and it will not create a pdf. A short message comes up but disappears before I can see what the problem is. Please help me fix this?

Possibly, though there isn't much to go on. Let's start with the basics.
Can you start the Acrobat application? It will sit there, looking like Adobe Reader or something?
If so, can you open an existing PDF, if you have one?
Ok, now creating a PDF. There are MANY ways to do this, so what steps are you following, and where does it fail?

Login server does not recognize server

I can't get the login server to log me in

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Adobe does not recognize my license key.

Hi there. I want to transfer my Photoshop Extended software to a new laptop. I only have 1 license -- I got it from a thrid party service and downloaded it to my old computer about 2 1/2 years ago. It looks like I need the serial number in order to transfer it from one computer to another. I still have my license key (consisting of 24 numbers), but when I went into my Adobe account and entered the license key, Adobe is telling me that my license key is not valid. (I've entered the key several times; I'm entering it correctly, but Adobe is not recognizing it.) How can I proceed with transferring the software to my new computer? Is there someone I can speak to at Adobe? Thank you for your time.

Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

Adobe does not allow you to pose your own questions when trying to get help.

I tried to download an update for Adobe to view Youtube. I bought a new computer and needed the download. I went through all the steps and got to the section of reading the license agreement. However, look as I did, there is no place to mark Accept the license agreement so I can proceed to download the update. Why is this so difficult? And why do you not leave room for a message like this. If the problem is not one you define, then there is no way to write the question the user has. Please respond to my e-mail address: [email address removed by host]. Thank you.

See http://forums.adobe.com/message/3221931#3221931
If you have more questions, please post in the Flash Player forum, and when you do, specify some basic information like your operating system & version, browser & version.
P.S. do not post your email address in a public forum; spammers will be happy to collect and use it!

Firefox on this computer does not let me post to U of Phoenix student web site

Firefox has been re installed twice in two days to try to make it work for my posts to student web site University of Phoenix. It works on my other computer.
== URL of affected sites ==
https://ecampus.phoenix.edu/portal/portal/public/login.aspx

Did you make sure to check your firewall settings before going after the router?
http://messenger-support.spaces.live.com/blog/cns!8B3F39C76A8B853F!1070.entry

Not authorized user of licensing web site

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Charlesd74880152 please contact our support team directly at Contact Customer Care so assistance can be offered to locate an account which does have access to the account. Please make sure to have all details regarding the purchaser and any order information available.
In the future I would recommend making purchases from Adobe directly or authorized resellers. If the organization you purchased from is an authorized reseller then I would recommend also contacting them directly as they may have the additional information you need to obtain your serial number.

FF 21.0 Does not recognize Quicktime Plugin for new users

Running OSX 10.8.3 on a late 2012 27" iMac. For some reason FF will not load the Quicktime plugin for a newly created user. It fails on two different iMacs and both OSX 10.8.3 and OSX 10.7.5. It does load the plugin for users that were created before FF 21.0 was installed. A very strange problem.

There has been a change in where Firefox searches for plugins and the plugins folder in the Firefox program folder is no longer scanned for plugins, so Firefox won't find them anymore if they are installed in the plugins folder instead of the "browser\plugins" folder that Firefox now scans.
You can set the plugins.load_appdir_plugins pref to true on the about:config page to make Firefox scan the "<install>/plugins/" directory for plugins like the WMP plugin (np-mswmp.dll).
You can alternatively move plugins from "<install directory>\plugins\" to "<install directory>\browser\plugins\" to make Firefox find them again.
*http://www.ghacks.net/2013/05/15/why-you-may-have-lost-access-to-plugins-or-extensions-in-firefox-21/
*http://mike.kaply.com/2013/04/24/major-changes-coming-in-firefox-21/

After installing 3.6 Firefox, I get this message "This website does not supply identity information. Your connection to this website is not encrypted"

After installing Firefox 3.6.13 (auto install) I am getting the following error if I open a page with-in
About Blank page - clicking on it give this detals
"This website does not supply identity information.
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You can set the browser.urlbar.formatting.enabled pref to false on the about:config page to disable the highlighting of the domain and see the full URL more clearly.
You can set the browser.urlbar.trimURLs pref to false on the about:config page to see the http: protocol on the location bar and in the pop-up if you hover a link.
*https://developer.mozilla.org/en/Mozilla/Preferences/Preference_reference/browser.urlbar.formatting.enabled
*https://developer.mozilla.org/en/Mozilla/Preferences/Preference_reference/browser.urlbar.trimURLs
*https://support.mozilla.org/kb/Site+Identity+Button
*http://blog.mozilla.org/ux/2012/06/site-identity-ui-updates/

Error in login: Adobe does not recognize you as an authorized user of this web site.

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