Error in Notification Mailer Workflow

Question

Hi,
I am having a strange situation in Oracle EBS Release 12.0.6 on Windows 2003 server. I think it may have started after applying the 12.0.6 patchset but I am not certain. The issue is with the workflow is not starting up anymore. Looking at log files in the %APPLLOG% directory I have this in the FNDCPG file :
LOG_ID_UNKNOWN : oracle.apps.fnd.cp.gsc.Logger.Logger(String, int) : Logging to System.out until necessary parameters are retrieved for Logger to be properly started.
LOG_ID_UNKNOWN : oracle.apps.fnd.cp.gsm.GSMSvcComponentContainer.initializeStateMachine() : BEGIN
LOG_ID_UNKNOWN : oracle.apps.fnd.cp.gsc.SvcComponentContainer.getNewWorkflowContext() : BEGIN
Could not start Service Component Container -> oracle.apps.fnd.cp.gsc.SvcComponentContainerException: Could not instantiate GSMSvcComponentContainerStateMachine -> oracle.apps.fnd.cp.gsc.StateMachineException: Could not instantiate GenCartComm with cpid=1287295 ->
oracle.apps.fnd.cp.gsm.GenCartCommException: ORA-01403: no data found
ORA-06512: at "APPS.FND_CP_GSM_IPC", line 499
ORA-06512: at line 1
oracle.apps.fnd.cp.gsc.SvcComponentContainerException:
Could not instantiate GSMSvcComponentContainerStateMachine -> oracle.apps.fnd.cp.gsc.StateMachineException:
Could not instantiate GenCartComm with cpid=1287295 -> oracle.apps.fnd.cp.gsm.GenCartCommException: ORA-01403: no data found
ORA-06512: at "APPS.FND_CP_GSM_IPC", line 499
ORA-06512: at line 1
     at oracle.apps.fnd.cp.gsm.GSMSvcComponentContainer.initializeStateMachine(GSMSvcComponentContainer.java:221)
     at oracle.apps.fnd.cp.gsc.SvcComponentContainer.start(SvcComponentContainer.java:781)
     at oracle.apps.fnd.cp.gsm.GSMSvcComponentContainer.main(GSMSvcComponentContainer.java:418)
Here are the Java mailer tester for the inbound IMAP settings ( I have replaced the e.mail and password by xxxx here).
D:\ora12\APP\inst\apps\APP_syedqadri\logs\appl\conc\log>%AFJVAPRG% -classpath %AF_CLASSPATH% -Dprotocol=imap -Ddbcfile=D:\ora12\APP\inst\app
s\APP_syedqadri\appl\fnd\12.0.0\secure\APP.dbc -Dserver=in.izymail.com -Dconnect_timeout=120 -Ddebug=Y [email protected] -Dpass
word=XXXXX -DdebugMailSession=Y oracle.apps.fnd.wf.mailer.Mailer
MLRTST : oracle.apps.fnd.cp.gsc.Logger.Logger(String, int) : Logging to System.out until necessary parameters are retrieved for Logger to be
properly started.
DEBUG: setDebug: JavaMail version 1.3.1
DEBUG: getProvider() returning javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun Microsystems, Inc]
DEBUG: mail.imap.fetchsize: 16384
* OK Welcome to IzyMail v3
A0 CAPABILITY
* CAPABILITY IMAP4 IMAP4rev1 CHILDREN IDLE SORT
A0 OK CAPABILITY completed
A1 LOGIN [email protected] XXXXX
I have a similar output for the outbound as well....so I don't think I have any issues with the outbound and inbound server itself....but with these configurations my notification mailer is down and the above is the log...
Could anyone shed light on why I would be getting ORA-01403: no data found in the FND_CP_GSM_IPC not sure what that does.....I have gone through the tests of the inbound and outbound java mailers on metalink and they are all working fine....any help would be appreciated.
Thanks
Syed
Edited by: user501998 on Oct 6, 2009 9:41 PM

Answer 1

This seems to be a bug - pl see MOS Doc 433046.1 (After Applying Patches 3438354 an 4017300, Workflow Services are not Starting) for a similar issue in 11i. You might have to open an SR and have Sipport troubleshoot.
HTH
Srini