Error in Phase 44/44 installing SM 4.0 SR3 on Windows 2003 64 bit Oracle 10

Hello All,
this is my first post here and I'm having issue installing SM 4.0 SR3. It stops with an error on Phase 44/44. here's the error log. I've tride searching for answer but no luck. can anybody please help?
Solution Manager 4.0 SR3 64 bit Installation
Windows 2003 R2 64 bit
Oracle Database 10g
Java 1.5.0_14 64 bit
INFO 2008-01-17 11:34:22.483
Copied file 'C:/Program Files/sapinst_instdir/SOLMAN/SYSTEM/ORA/CENTRAL/AS/inifile.xml' to 'C:/Program Files/sapinst_instdir/SOLMAN/SYSTEM/ORA/CENTRAL/AS/inifile.8.xml'.
INFO 2008-01-17 11:34:22.530
Copied file 'C:/Program Files/sapinst_instdir/SOLMAN/SYSTEM/ORA/CENTRAL/AS/inifile.xml' to 'C:/Program Files/sapinst_instdir/SOLMAN/SYSTEM/ORA/CENTRAL/AS/inifile.9.xml'.
INFO 2008-01-17 11:34:24.124
Execute step Component W2K_ServicePack_Check|ind|ind|ind|indPreprocess of component |NW_Onehost|ind|ind|ind|ind|0|0|NW_First_Steps|ind|ind|ind|ind|0|0|W2K_ServicePack_Check|ind|ind|ind|ind|2|0.
INFO 2008-01-17 11:34:38.108
Copied file 'C:/Program Files/sapinst_instdir/SOLMAN/SYSTEM/ORA/CENTRAL/AS/keydb.xml' to 'C:/Program Files/sapinst_instdir/SOLMAN/SYSTEM/ORA/CENTRAL/AS/keydb.5.xml'.
INFO 2008-01-17 11:34:38.342
Execute step callOfflineCTC of component |NW_Onehost|ind|ind|ind|ind|0|0|SAP_Software_Features_Configuration|ind|ind|ind|ind|5|0|NW_Call_Offline_CTC|ind|ind|ind|ind|7|0.
INFO 2008-01-17 11:34:39.404
Creating file C:\Program Files\sapinst_instdir\SOLMAN\SYSTEM\ORA\CENTRAL\AS\LaunchOfflinectc.bat.log.
INFO 2008-01-17 11:34:39.436
Working directory changed to E:/usr/sap/S20/DVEBMGS00/j2ee/ctc.
INFO 2008-01-17 11:34:39.451
Working directory changed to C:\Program Files\sapinst_instdir\SOLMAN\SYSTEM\ORA\CENTRAL\AS.
INFO 2008-01-17 11:34:39.467
Output of E:\usr\sap\S20\DVEBMGS00\j2ee\ctc\LaunchOfflinectc.bat is written to the logfile LaunchOfflinectc.bat.log.
WARNING 2008-01-17 11:34:42.107
Execution of the command "E:\usr\sap\S20\DVEBMGS00\j2ee\ctc\LaunchOfflinectc.bat" finished with return code 1. Output: 1 file(s) copied.java.io.BufferedInputStream@6686fe26Jan 17, 2008 11:34:39... ....tc.lm.ctc.OfflineTemplateImporterJAR [Thread[main,5,main]] Info: Start Execution of Offline CTC TemplatInstallerJan 17, 2008 11:34:39... ....tc.lm.ctc.OfflineTemplateImporterJAR [Thread[main,5,main]] Info: Looking for initial Properties in file '../../../config/usagetypes.properties'Jan 17, 2008 11:34:39... ....tc.lm.ctc.OfflineTemplateImporterJAR [Thread[main,5,main]] Info: Loading of initial Properties-File successful Jan 17, 2008 11:34:39... ....tc.lm.ctc.OfflineTemplateImporterJAR [Thread[main,5,main]] Info: Selected Usages:SolManager:SolManager JavaPerfTimes : loadNativeLayer: loading jperflib failed. no jperflib in java.library.pathJan 17, 2008 11:34:41... ...c.cul.cpi.exceptions.CPIBaseException [Thread[main,5,main]] Path: Exception : The proivder ConfigManagerProvider is not able to startupjava.lang.Exception at com.sap.exception.BaseExceptionInfo.traceAutomatically(BaseExceptionInfo.java:1141) at com.sap.exception.BaseExceptionInfo.<init>(BaseExceptionInfo.java:413) at com.sap.exception.BaseException.<init>(BaseException.java:302) at com.sap.tc.lm.ctc.cul.cpi.exceptions.CPIBaseException.<init>(CPIBaseException.java:63) at com.sap.tc.lm.ctc.provider.configurationmanager.exceptions.ConfigManagerProviderBaseException.<init>(ConfigManagerProviderBaseException.java:52) at com.sap.tc.lm.ctc.provider.configurationmanager.offline.ConfigurationManagerOfflineStartup.createProvider(ConfigurationManagerOfflineStartup.java:59) at com.sap.tc.lm.ctc.cul.offline.OfflineCTCFramework.startupSystem(OfflineCTCFramework.java:69) at com.sap.tc.lm.ctc.OfflineTemplateImporterJAR.executeWizard(OfflineTemplateImporterJAR.java:113) at com.sap.tc.lm.ctc.OfflineTemplateImporterJAR.main(OfflineTemplateImporterJAR.java:549) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25) at java.lang.reflect.Method.invoke(Method.java:585) at com.sap.engine.offline.OfflineToolStart.main(OfflineToolStart.java:81)Caused by: com.sap.engine.frame.core.configuration.ConfigurationException: Error while connecting to DB. at com.sap.engine.core.configuration.impl.persistence.rdbms.DBConnectionPool.createConnection(DBConnectionPool.java:360) at com.sap.engine.core.configuration.impl.persistence.rdbms.DBConnectionPool.<init>(DBConnectionPool.java:125) at com.sap.engine.core.configuration.impl.persistence.rdbms.PersistenceHandler.<init>(PersistenceHandler.java:38) at com.sap.engine.core.configuration.impl.cache.ConfigurationCache.<init>(ConfigurationCache.java:149) at com.sap.engine.core.configuration.bootstrap.ConfigurationManagerBootstrapImpl.init(ConfigurationManagerBootstrapImpl.java:236) at com.sap.engine.core.configuration.bootstrap.ConfigurationManagerBootstrapImpl.<init>(ConfigurationManagerBootstrapImpl.java:49) at com.sap.tc.lm.ctc.provider.configurationmanager.offline.ConfigurationManagerOfflineStartup.createProvider(ConfigurationManagerOfflineStartup.java:57) at com.sap.tc.lm.ctc.cul.offline.OfflineCTCFramework.startupSystem(OfflineCTCFramework.java:69) at com.sap.tc.lm.ctc.OfflineTemplateImporterJAR.executeWizard(OfflineTemplateImporterJAR.java:113) at com.sap.tc.lm.ctc.OfflineTemplateImporterJAR.main(OfflineTemplateImporterJAR.java:549) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25) at java.lang.reflect.Method.invoke(Method.java:585) at com.sap.engine.offline.OfflineToolStart.main(OfflineToolStart.java:81)Caused by: java.sql.SQLException: Io exception: The Network Adapter could not establish the connection at oracle.jdbc.driver.DatabaseError.throwSqlException(DatabaseError.java:112) at oracle.jdbc.driver.DatabaseError.throwSqlException(DatabaseError.java:146) at oracle.jdbc.driver.DatabaseError.throwSqlException(DatabaseError.java:255) at oracle.jdbc.driver.T4CConnection.logon(T4CConnection.java:387) at oracle.jdbc.driver.PhysicalConnection.<init>(PhysicalConnection.java:420) at oracle.jdbc.driver.T4CConnection.<init>(T4CConnection.java:165) at oracle.jdbc.driver.T4CDriverExtension.getConnection(T4CDriverExtension.java:35) at oracle.jdbc.driver.OracleDriver.connect(OracleDriver.java:801) at com.sap.sql.jdbc.NativeConnectionFactory.createNativeConnection(NativeConnectionFactory.java:215) at com.sap.sql.connect.OpenSQLDataSourceImpl.createPooledConnection(OpenSQLDataSourceImpl.java:608) at com.sap.sql.connect.OpenSQLDataSourceImpl.getPooledConnection(OpenSQLDataSourceImpl.java:285) at com.sap.engine.core.configuration.impl.persistence.rdbms.DBConnectionPool.createConnection(DBConnectionPool.java:302) ... 14 more
ERROR 2008-01-17 11:34:42.139
CJS-00030 Assertion failed: in function NW_Call_Offline_CTC_ind_ind_ind_ind_SubComponentContainer_callOfflineCTC() { var nw = NWInstall.getSystem(context.get("sid")); var ctcDirFs = nw.getCI().getInstanceDir().concat("j2ee", "ctc"); var ctcExeFile = installer.onWindows() ? "LaunchOfflinectc.bat" : "LaunchOfflinectc.sh"; var ctcCall = ctcDirFs.concat(ctcExeFile); installer.writeTrace("CTC is in" + ctcCall); ASSERT(arguments.callee, ctcCall.isExisting(), "CTC executable cannot be found in " + ctcCall.toString()); var pmgt = new ProcessMgt(); var app = pmgt.createChildApplication(ctcCall, []); var userData = nw.getUsers().getAccountData(NWUsers.roles.SIDAdm); var user = (new AccountMgt()).getUser(userData.name); var env = pmgt.getProcessEnvironment(); if (installer.onUnix()) { env.setUser(user); } env.setWorkingDirectory(ctcDirFs.getNode()); env.setEnvironmentVariable(new Property("JAVA_HOME", nw.getJavaHome().toString())); installer.writeTrace("For the Offline CTC Call, JAVA_HOME is set to " + env.getEnvironmentVariable("JAVA_HOME")); app.setEnvironment(env); var retval = app.run([], true); ASSERT(arguments.callee, retval == 0, "CTC retval is not 0 but " + retval); installer.writeTrace("CTC has been called in Offline Mode.");}CTC retval is not 0 but 1
ERROR 2008-01-17 11:34:42.217
MUT-03025 Caught ESAPinstException in Modulecall: ESAPinstException: error text undefined.
ERROR 2008-01-17 11:34:42.264
FCO-00011 The step callOfflineCTC with step key |NW_Onehost|ind|ind|ind|ind|0|0|SAP_Software_Features_Configuration|ind|ind|ind|ind|5|0|NW_Call_Offline_CTC|ind|ind|ind|ind|7|0|callOfflineCTC was executed with status ERROR .

Uninstall Java 1.5 - it will not work.
You MUST use Java 1.4 for 64bit windows from note 941595 - Download J2SE 1.4.2 for the x64 platform
I suggest you start over with your installation since the wrong path is in quite a few locations.
Markus

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<text removed for privacy>
Message Edited by WendyM on 11-29-2009 08:25 PM

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tried the "Repair" option from both Control Panel and via the executable file
unpacked the Apple Mobile Device Service separately and installed separately
And nothing makes any difference to the result. I can't help but think there that is some kind of incompatibility between the latest version of A.M.D.S. and the latest version of Windows 7 64 bit. I'm not interested in whether it's Apple's or Microsoft's fault but I would like a solution, even if that solution is reinstalling an older version of iTunes. I hope you can help.

A bit of repetition, mainly for the benefit of anyone else with the same issue. In your case the "for older video cards" version might be worth a try.
When cleaning folders you need to check both the Program Files and Program Files (x86) folders, which you may well have done but didn't mention in the detail above.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The section Install missing components has advice on breaking down the iTunes installer into the individual .msi files which might prove useful if Apple Mobile Device Support won't install normally.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for performance issues or compatibility with third party software.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2

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