Error in photo book ordering

since upgrade to lion I am no longer able to order photo books. I can start but when it comes to the upload step I get always the error message "the credit card can not be authorized at the moment". I ordered the same book under snow leopard without any problems. I changed the credit card and got the same message. I asked the credit card company but they didn't get any authorization request. Any ideas what this could be?

meanwhile I found out that the problem is caused by delivery address different than invoice. It works if invoice and delivery address are the same. As a workarround the delivery address can then be changed online in Appstore once the order is open.

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Unable to complete photo book order on ipad

Hi, I hope this is the right place to get some help. Regarding placing an iphoto photo book order on an ipad.
I have been working on a photo book project for a long time, and want to finally order some copies of the book. Everything has worked fine, except that I get a message that I have some clipped text that may be exceeding its boundaries. I can't figure out where this is, no warning triangles are showing, so I choose to proceed with the order anyway. The next page is black/dark grey with a small icon of the front page of the photo book, and it says "done" ("ferdig" in Norwegian) on top. I can click on some words in blue writing on the top right of the page, "add delivery address" (in Norwegian). When I try to type somehing in there, nothing happens.
Aaargh, this is so frustrating! I have checked that my address and credit card info is valid, in my apple id-account(itunes).
Shouldn't there be some uploading of the album? And a choice of how many copies etc I want? I have checked my email and there are no order confirmations, so I apparently havent placed an order yet, despite the "done"/"ferdig" on top of the page.
Does this sound familiar to anyone? What can I do?

Hey there Nyibyen,
It sounds like you are unable to purchase a project youve been working on for a good long while, but the order process is not working as expected. I would start by verifying you have Express Checkout enabled in your Account Settings when you are at http://store.apple.com, with this info:
You can review or edit your express checkout settings by accessing the Account section from the main navigation bar. Sign-in with your Apple ID and password to view your account settings. Click on the Edit button if you wish to edit your shipping address or payment method. You can also enable or disable the express checkout feature for this computer by moving the slider to the respective position.
From: Express Checkout
http://store.apple.com/us/help/express_checkout_faq
If so and your other billing info is correct, quit all the running apps on the iPad:
iOS: Force an app to close
http://support.apple.com/kb/ht5137
Double-click the Home button.
Swipe left or right until you have located the app you wish to close.
Swipe the app up to close it.
When you have done that and restart the phone and test the issue again:
iOS: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
If the issue is still unresolved, try resetting your network settings and attempting the order again.
Reset network settings by tapping Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings including:
previously connected Wi-Fi networks and passwords
recently used Bluetooth accessories
VPN and APN settings
From: iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/TS1398
Thank you for using Apple Support Communities.
Take care,
Sterling

Is photo-book ordering supported for iPhoto 6 ?

I'm trying to place an order for a photo-book and the setup process chokes on step #3, reporting "An unexpected error has occurred". Any help would be appreciated !! I'm using iPhoto version 6.

1 - preview your book using this method - http://support.apple.com/kb/HT1040
2 - go to the Apple store and reenter all of your account information and be sure that one-click ordering is on
LN

HT3412 photo book ordering from UK

I am having problems ordering a photo book from the uk? I have checked account details and it won't let me submit my UK postcode or full phone number any ideas?

What version of iPhoto? Assuming iPhoto '11 - In the iPhoto preferences make sure that you have the corret setting for print products country
If that is not it go to the Apple store (store.apple.com) and re-enter all of your account information and be sure one click ordering is on
Do not include the + in your phone number - only numeric digits
Try again
LN

Error uploading photo book

I have a 50 page book I have ordered before using iphoto. It came out beautifully. I wanted to order another copy and now the book assembles fine, but I get an error during upload of the 50 meg book. The upload seems to work fine for about 7-10 meg, then stalls for about a minute, then zips up to 50 meg and there is an error message saying, there was an error uploading, please try again.
All this from the same computer I successfully ordered it from several weeks ago.
Any thoughts?
Also, does anyone know who I should contact at Apple about this??
Thanks,
Paul

here is the link to Apple's ordering problem page - http://www.apple.com/support/photoservices/account_troubleshooting/
Also note that you can do an exact reorder without uploading within 40 days - http://www.apple.com/support/photoservices/ordering_options/ - maybe that will help you out
Can Apple reprocess a previous order?
Apple stores the image files of book, card, and calendar orders for 40 days, and print orders for 20 days, from the date of purchase. We will be unable to reprocess an order on your behalf once the files have been removed from our servers. To ask Apple to reprint a previous order, please email us using the form below.
Note: Reprocessed orders will ship to the same address and be charged to the same credit card listed on the original order.
LN

IPhoto book ordering status

I am currently not subscribe into .mac account. However, I got the mentioned email "[email protected]" when I was still in the 3-month trial period.
I need this for the ordering of iLife photo book ordering service. It requires me to enter a .mac email account for the ordering process.
However, since the order confirmation will be sent to that .mac account, I have no way to check the email and see if the order is confirmed.
How could I solve this? I don't see where I can change my email contact while I don't see where I can check ordering status.
Please help...

All you need is an Apple id and one click ordering turned on - go to www.apple.com==> store ==> account to set up or verify/modify your Apple account and be sure One Click is turned on
LN

I almost complete uploading a 32 page iPhoto book, on a number of occasions when I get an error message stating "An error occurred uploading your order" can anyone tell me why and provide a solution please?

I am having problems uploading a photo book from my MacBook Pro!!! I almost complete uploading this 32 page iPhoto book when I get an error message stating "An error occurred uploading your order" This error message has occurred for each of my four attemps to upload. I have carried out a Disk Utility-Verify hard drive check and swapped from wireless to ethernet and still no joy. Can anyone suggest why this might be occurring and provide a solution please?

Boot into Safe Mode and try again.

.Issue with creating a photo book in Iphoto error message states some frames are missing images, but I've checked each one and from I can see they are all filled in. It won't let my buy the book though

Having an Issue with Creating a photo Book in Iphoto. I continue to get an error message when clicking on "Buy Book" The error indicates that I'm missing a frame or frames from the book. I've checked this many times and cannot locate the issue. The book appears to be complete from my perspective. What can I do now? I worked very hard on this and would hate to lose it all.

How did you check the book? Did you preview it?
See:
iPhoto, Aperture: Previewing an order in iPhoto or Aperture
Is that the message?
"your book seems to have frames on one or more pages that do not contain photos. You must either change the layout of those pages or place photos in those frames before you can buy this book."
The most common reason for this error is, that you have used a page layout that needs a background photo and you have not yet added the backdrop. Then the book is still showing some default grayscale image.
Check, if one of your page layouts is using this background:
Then you need to add a photo to the background of the page.

Is there ever going to be an update to this app that will allow iPad 2 users to actually order a photo book? I sat on the phone with apple support for an hour with no results. Please help!!

After spending MANY hours creating a nearly 100 page photo book of our wedding, we were very upset to discover that the app crashes every time we try to actually order the book. Using an iPad 2. App will work right up to entering the cvs code on my credit card and then crash. You would think apple would be all over a problem that prevents users from spending over $100 to order an album. Been waiting to hear something / anything that will help.

At what point do we stop shooting in the dark and resign to the (what seems to be) fact that there is a problem with the app?
I thought, you want to rescue the work you invested into your wedding album? Confirming a problem with iPhoto will not rescue your book.
But iPhoto is just one component in a complex system - all parts have to work properly - the network, Apple's Print Products Store in your country (you are not in Australia, are you?), the settings and presets on your ipad, the system files, iPhoto, and the photos you are using.
I am quite confident in saying that there is not a data corruption issue with any of the photos. They are all photos of the same format taken from the same camera by the photographers at our wedding. Those photos were copied to my computer off of the DVDs and synced to my iPad.
And during this sync transmission errors may have occured. Browsing alone will not necessarily show you any data corruption because previews may be used and not the original image files. Only editing will use the originals.
I can't see the issue being an incomplete installation of iPhoto, as we have also created a couple scrapbooks and stuff just to play with, and also view over airplay. I can't see how an incomplete installation would allow all the functions of the app to work
The installation includes many ressource files, and one of these ressources may have been transferred incompletely. All may work properly, until you need the ressources required for assembling your book.
Then reinstalling can fix it.
At what point do we stop shooting in the dark
I prefer systematic troubleshooting to narrow down the problem to isolate the issue - why are you asking for our help, if you already have done so?
resign to the (what seems to be) fact that there is a problem with the app?
That is up to you, to decide when the evidence is conclusive - it is your book that you are giving up.
If you are convinced, that it is a bug in iPhoto, nothing will save your book but an iPhoto update with a bug fix. Then the only option will be to file a bug report, so the developers are notified. Posting here in a user forum or talking to Apple Geniusses will not ensure that:
Use this form: Apple - iPhoto - Feedback

TS1135 Cannot process the Photo Book; it fails always at the very last stage with "error occurred while uploading on of your files. Pls check your network connection and click Retry..." Tried at 12 times and no joy! Can anyone help?

Can anyone help with the Photo Book process? I have tried at least a dozen times and the Photo Book always fails at the very last stage of the process. I ordered Buy Book, it assembles the book and files are transferred until the very last moment... it says " An error occurred while uoloading one of your files. Please check your network connection and click Retry to resend your files." It fails every time, any advice? My server is TalkTalk which may explain everything !! ?? Help.

Boot into Safe Mode, Mac OS X: Starting up in Safe Mode, and order from there.
Also make a PDF file of your book according to this Apple Document, iPhoto '11: Preview a book, card, or calendar before you order or print it, before you order to check for errors. Keep that file to compare with the printed copy when it arrives.
OT

TS2516 an error occurred uploading my iPhoto Book order. It puts the book together and starts to send but at the very last moment comes up with an error message. but checking the book in iPhoto there are no problems to be found.

an error occurred uploading my iPhoto Book order. It puts the book together and starts to send but at the very last moment comes up with an error message. but checking the book in iPhoto there are no problems to be found.

This user talked to Apple Support personnel and confirms what Larry is suggesting:
crowland1066
Re: book upload fails
Nov 30, 2013 3:02 PM (in response to pablo123)
Just got off the phone with apple support. If the photo book completes the assembly process but fails during the upload process the problem is in their overloaded servers.They just started a free shipping promotion for the holidays which has increased the traffic dramatically. I bought a calendar a week ago and it went right through. I'm going to try again during less peak times.
Happy Holidays

Ordering Book Error - an error occurred uploading your order

I have searched high and low but cannot find a solution to this problem. I am trying to order a photo book through iPhoto and keep getting the following error:
"an error occurred uploading your order click retry to upload the failed asset..."
I've tried Safe Boot, rebuilding iPhoto, and ticking the little box in Sys Prefs > Sharing > Apple Remote Events but haven't had any luck.
None of the forums or Google searches seem to give a solution beyond the things I've already tried. Any new ideas?
Many thanks.

there have been several reports of this in the last couple of days - no solution posted - I suspect it is a sedrver error - try again at a low traffice time
LN

Text disappears when previewing/ordering photo books - help!

I've made a photo book in iPhoto but when I try to preview it or convert to a pdf it gives me an error message and then creates the book without any text. I'm afraid to order it in case the problem appears in the final edition - the text is very important. Any ideas how to solve the problem?
I've ordered several photo books in the past and never had this problem.

Sorry to string out this thread but I have the answer. Apple provided me this information and it works. hope it helps your problem, too:
1) Open iPhoto.
2) Select the book from the Source list on the left.
3) Choose Print from the File menu.
4) Click the Preview button on the bottom left. This will create a portable document format (PDF) file and display the file using the Preview application.
5) Verify that the text is displayed.
6) If the text is displayed correctly, and if you are satisfied with the book, close the PDF file, return to iPhoto, and click the Buy Book button. You may skip the rest of these steps.
7) If the text is not displayed, close the PDF file and quit iPhoto.
8) While in the Finder, choose Home from the Go menu. Open the Library folder, then open the Preferences folder. Locate the file called "com.apple.iphoto.plist" and drag it to the desktop. This will reset the iPhoto preferences to the default settings.
(Please note that if the Library is located on a separate partition or hard disk, you may need to point iPhoto to the Library location when you reopen iPhoto. You can do this by holding Option while opening iPhoto.)
9) Reopen iPhoto and preview the book using steps 2 through 5 above. If you are satisfied with the book, close the PDF file, return to iPhoto, and click the Buy Book button. Then drag com.apple.iphoto.plist to the trash, as it may have been causing the issue.

I can't process an order for a photo book.

I am trying to order a photo book. After compiling the book I get a message that my billing info has changed and needs to be approved. This has not happened on previous orders. I re-entered all billing info in the account but still get the same message. Any ideas?

The most common (and the one that got me) seems to be having used the grey palm tree for a back ground on one or more pages with out putting a background photo on it.
The grey palm tree in NOT a background on its own but a placeholder for a background photo - IF you have any pages with the grey palm tree as the background that do not have background photos, select a photo for it or change the background to a solid color one
I have to go through my book 5 times to find the errors I had made
I also suggest asking Apple to tell us which page at least is missing a photo - iPhoto menu ==> provide iPhoto feedback
For more info on the different pages available for each theme see Liz Castro's iPhoto site - http://www.lizcastro.com/iphotobookthemes/
LN
Message was edited by: LarryHN

Can't order photo book, suggestions?

Whenever I try to order a photo book through Aperture, it requires me to login in with my apple id. Which I enter, but then I have to go through the steps to verify my acct as if it's a new account (password, secret question, but it recognizes my birthday already).
Then I verify my address, which it populates automatically, but doesn't like the city, state, zip code portion.
I reenter that info.
Eventually, it'll give me more errors, usually ending with "try again later".
Does anyone have any suggestions on what I'm missing?
I had hoped there was an update I was missing to Aperture, but everything is current.
I've gone through my account settings, verified my address, created a new password.
Now, I'm at a loss of what's creating the issue.
If anyone has any input, it'd be greatly appreciated.
thanks
jp

yeah, i came across that issue too when i was trying to solve this problem.
sure enough, my password was too short by today's standards.
so i've updated everything.
still the same issue though, won't let me order
thanks though
anyone have any other suggestions to make aperture accept my appleid, so i can order?
thanks
jp
btw, i've just updated aperture too

Error in photo book ordering

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