Error in Real Time Collaboration

Hi
We got an issue in our project.
When ever any user log's into Portal it is giving a message called
With title Real-Time Collaboration(You are logged to the same portal already. Real-time collaboration capabilities will not be available in the current portal session until you terminate the other session and then restart this one by refreshing the browser or logging on again.)
We are using EP6 SP13
And we are having 2000 Portal users every one is getting this error in portal.
And After restarting the Server we are not getting that error. And again after a month it again starts.
Thanking you in advance for help
From
Srikanth

Hi Srikanth,
We also faced the same error and it was because the same users have already logged into the portal once or more than once.
The capabilities of real time collaboration feature might not work if an user has made multiple login to the portal using same id.
Hope the issue should be same with you.
With regards
Deepa
Plz reward points for helpful answers.

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