Error in START_SHDI_FIRST... RFC logon fails

Hello All,
I cannot get past a step in the enhancement package 4  installation.  The step is called:  START_SHDI_FIRST. The error says to troubleshoot by looking at 2 logs,  STARTSFI.LOG  and DEVTRACE.log.   extracted below.
The problem can be described this way. The step begins as the installer tries to start the shadow system.   The first attempt stopped and I could see that the shadow was not started.  I used the information in note 525677 to manually start the shadow and could verify that it was starting. 
The screen says to retry until I can logon to the shadow.   I am able to logon as user SAP* with password pass in client 000.   I am not able to logon as myself and receive the message: Logon not possible (error in license check). 
As SAP* I use the transaction SLICENSE, and could see that the maintenance certificate had expired. I loaded that certificate without an error.
I also see that the hardware key information is missing.  SAP* is not allowed to update that information.
I believe that no other user will be able to logon as long as the license is an issue.   The installer is trying to do a remote logon to verify that the system is up (my interpretation) .
I also see this information in the shadow system dev_W1 log.
M  *** ERROR => ThMsGetHardwareId: ThOpcodeToMsg failed (1) [thxxmsg.c    3095]                                                                
M  ***LOG Q16=> ThGetMsHwId, DpMBufHwIdGet (HWID_PENDING) [thxxmbuf.c   511]                                                                   
M  *** ERROR => SlicLikeyGetHardwareKey: no hwid from MSG server: -1 [sliclikey.c  1301]                                                       
M  *** ERROR => likey_get_validity_dates: Error getting the hardware key. You might find some information in file "dev_ms" on the message server
M                                                                               
M Thu Jul 29 15:18:28 2010                                                                               
M  *** ERROR => ThCheckReqInfo: message send/receive failed [thxxhead.c   17580]                                                               
M                                                                               
M  Modeinfo for User T8/M1                                                                               
So, am I correct in seeing that the missing hardware key is the problem in the shadow system?   Any ideas would be appreciated,  otherwise I will clear the systems out and start over.  Thanks.
Pat.
Below is the DEVTRACE   (extract)
Directory:  /usr/sap/TEH/EHPI/abap/log
Name:       DEVTRACE.LOG
trc file: "dev_disp.new", trc level: 1, release: "701"
sysno      15
sid        TEH
systemid   324 (IBM iSeries with OS400)
relno      7010
patchlevel 0
patchno    69
intno      20020600
make:      single threaded, ASCII, 64 bit, optimized
pid        103802
Thu Jul 29 14:54:58 2010
kernel runs with dp version 243(ext=110) (@(#) DPLIB-INT-VERSION-243)
length of sys_adm_ext is 364 bytes
SWITCH TRC-HIDE on ***
***LOG Q00=> DpSapEnvInit, DPStart (15 103802) [dpxxdisp.c   1287]
     shared lib "dw_xml.so" version 69 successfully loaded
     shared lib "dw_xtc.so" version 69 successfully loaded
     shared lib "dw_stl.so" version 69 successfully loaded
     shared lib "dw_gui.so" version 69 successfully loaded
     shared lib "dw_mdm.so" version 69 successfully loaded
rdisp/softcancel_sequence :  -> 0,5,-1
use internal message server connection to port 3615
MtxInit: 30000 0 0
Thu Jul 29 14:54:59 2010
MBUF state OFF
DpCommInitTable: init table for 500 entries
rdisp/queue_size_check_value :  -> off
ThTaskStatus: rdisp/reset_online_during_debug 0
EmInit: MmSetImplementation( 2 ).
MM global diagnostic options set: 0
<ES> client 0 initializing ....
<ES> InitFreeList
<ES> block size is 4096 kByte.
Using implementation std
<ES> Info: use normal pages (no huge table support available)
EsStdUnamFileMapInit: ES base = 0x7000000b0000000
EsStdInit: Extended Memory 4096 MB allocated
<ES> 1023 blocks reserved for free list.
ES initialized.
mm.dump: set maximum dump mem to 96 MB
Thu Jul 29 14:55:00 2010
WARNING => System running without ICM - check rdisp/start_icman [dpxxdisp.c   13279]
DpSetProcessPriority: Run priority for work process startup adjusted to 20
DpSetProcessPriority: Run priority for work process startup adjusted to 20
Thu Jul 29 14:55:01 2010
rdisp/http_min_wait_dia_wp : 1 -> 1
***LOG Q0I=> NiPConnect: connect (79: Connection refused) [nixxi.cpp 2519]
ERROR => NiPConnect: SiConnect failed for hdl 2 / sock 9
    (SI_ECONN_REFUSE/79; I4; ST; 10.127.0.100:3615) [nixxi.cpp    2519]
ERROR => MsIAttachEx: NiBufConnect to omni/3615 failed (rc=NIECONN_REFUSED) [msxxi.c      652]
***LOG Q0L=> DpLoopInit, nomscon () [dpxxdisp.c   1816]
Thu Jul 29 14:55:19 2010
CCMS: AlInitGlobals : alert/use_sema_lock = TRUE.
Thu Jul 29 14:55:53 2010
***LOG Q0I=> NiPConnect: connect (79: Connection refused) [nixxi.cpp 2519]
ERROR => NiPConnect: SiConnect failed for hdl 3 / sock 10
    (SI_ECONN_REFUSE/79; I4; ST; 10.127.0.100:3615) [nixxi.cpp    2519]
ERROR => MsIAttachEx: NiBufConnect to omni/3615 failed (rc=NIECONN_REFUSED) [msxxi.c      652]
Thu Jul 29 14:56:34 2010
ERROR => MsISnd2: not_attached [msxxi.c      1321]
***LOG Q0N=> DpRqNoWpHandle, MsSndName () [dpxxdisp.c   5007]
trc file: "dev_ms", trc level: 1, release: "701"
[Thr 01] Thu Jul 29 14:54:56 2010
[Thr 01] MsSOsPrivInit: Run priority adjusted to 12
[Thr 01] MsSSetTrcLog: trc logging active, max size = 20971520 bytes
systemid   324 (IBM iSeries with OS400)
relno      7010
patchlevel 0
patchno    63
intno      20020600
make:      multithreaded, ASCII, 64 bit, optimized
pid        103801
[Thr 01] ***LOG Q01=> MsSInit, MSStart (Msg Server 1 103801) [msxxserv_mt. 1853]
[Thr 01] Thu Jul 29 14:54:57 2010
[Thr 01] SigISetDefaultAction : default handling for signal 20
[Thr 01] ***LOG Q0I=> NiIBindSocket: bind (67: Address already in use) [nixxi.cpp 3239]
[Thr 01] *** ERROR => NiIBindSocket: SiBind failed for hdl 1 / sock 7
    (SI_EPORT_INUSE/67; I4; ST; 0.0.0.0:3615) [nixxi.cpp    3239]
[Thr 01] *** ERROR => MsSCommInit: NiBufListen(3615) (rc=NIESERV_USED) [msxxserv_mt. 10222]
[Thr 01] *** ERROR => MsSInit: MsSCommInit (internal) [msxxserv_mt. 1903]
[Thr 01] *** ERROR => main: MsSInit [msxxserv_mt. 5983]
[Thr 01] ***LOG Q02=> MsSHalt, MSStop (Msg Server 103801) [msxxserv_mt. 6030]
trc file: "dev_rd", trc level: 1, release: "701"
Thu Jul 29 14:55:00 2010
Shared memory semaphore administration area size = 10608
Thu Jul 29 14:55:06 2010
***LOG S00=> GwInitReader, gateway started ( 103807) [gwxxrd.c     1758]
systemid   324 (IBM iSeries with OS400)
relno      7010
patchlevel 0
patchno    68
intno      20020600
make:      single threaded, ASCII, 64 bit, optimized
pid        103807
gateway runs with dp version 243(ext=110) (@(#) DPLIB-INT-VERSION-243)
gateway (version=701.2009.09.28)
gw/local_addr : 0.0.0.0
CCMS: AlInitGlobals : alert/use_sema_lock = TRUE.
CCMS: Initalizing shared memory of size 40000000 for monitoring segment.
Thu Jul 29 14:55:09 2010
CCMS: Checking Downtime Configuration of Monitoring Segment.
Bind service sapgw15 (socket) to port 3315
GwPrintMyHostAddr: my host addresses are :
  1 : [10.127.0.100] omni (HOSTNAME)
  2 : [127.0.0.1] LOOPBACK (LOCALHOST)
Full qualified hostname = omni.plastekgroup.com
DpSysAdmExtCreate: ABAP is active
DpSysAdmExtCreate: VMC (JAVA VM in WP) is not active
MtxInit: -2 0 0
Thu Jul 29 14:55:47 2010
GwDpInit: attached to gw_adm at 700000080599e90
Thu Jul 29 14:55:48 2010
DpSetProcessPriority: Run priority for gwrd adjusted to 12
AN EXTRACT OF STARTSFI_LOG
Directory:  /usr/sap/TEH/EHPI/abap/log
Name:       STARTSFI.LOG
1 ETQ201 Entering upgrade-phase "START_SHDI_FIRST" ("20100729145436")
2 ETQ367 Connect variables are set for standard instance access
4 ETQ399 System-nr = '14', GwService = 'sapgw14'
4 ETQ399 Environment variables:
4 ETQ399   dbs_db4_schema=<null>
4 ETQ399   auth_shadow_upgrade=<null>
4 ETQ399 Set environment for standard connect:
4 ETQ399 ENV: dbs_db4_schema=SAPR3
4 ETQ399 ENV: auth_shadow_upgrade=0
4 ETQ399 Set RFC variables for standard connect:
4 ETQ399 System-nr = '14', GwService = 'sapgw14'
4 ETQ399 Set tool parameters for standard connect:
4 ETQ399   default TPPARAM: DEFAULT.TPP
1 ETQ206 Executing pre-phase DB specific actions.
1 ETQ206 Executing pre-phase DB specific actions.
1 ETQ200 Executing actual phase 'MAIN_SHADOW/START_SHDI_FIRST'.
1 ETQ399 Phase arguments:
2 ETQ399 Arg[0] = 'DEVTRACE.LOG'
4 ETQ399 Set environment for shadow connect:
4 ETQ399 ENV: dbs_db4_schema=SAPR3
4 ETQ399 ENV: auth_shadow_upgrade=1
4 ETQ399 Set RFC variables for shadow connect:
4 ETQ399 System-nr = '15', GwService = 'sapgw15'
4 ETQ399 Set tool parameters for shadow connect:
4 ETQ380 computing toolpath for request "TP_SHADOW_CONNECT"
4 ETQ381 request "TP_SHADOW_CONNECT" means "tp needs to connect to shadow system"
4 ETQ382 translates to group "R3UP_TOOL_GROUP_NEW"
4 ETQ383 translates to path "exe"
4 ETQ383 translates to path "exe"
4 ETQ399   default TPPARAM: SHADOW.TPP
4 ETQ380 computing toolpath for request "TP_ALWAYS_NEW"
4 ETQ381 request "TP_ALWAYS_NEW" means "always tp from DIR_PUT/exe, for phase KX_SWITCH"
4 ETQ382 translates to group "R3UP_TOOL_GROUP_NEW"
4 ETQ383 translates to path "exe"
4 ETQ383 translates to path "exe"
2 ETQ399 Starting shadow instance
4 ETQ359 RFC Login to: System="TEH", Nr="15", GwHost="omni", GwService="sapgw15"
4 ETQ232 RFC Login succeeded
4 ETQ233 Calling function module "UPG_IS_SHADOW_SYSTEM" by RFC
4 ETQ359 RFC Login to: System="TEH", Nr="15", GwHost="omni", GwService="sapgw15"
4 ETQ232 RFC Login succeeded
2EETQ235 Call of function module "UPG_IS_SHADOW_SYSTEM" by RFC failed (error-status "-3")
4 ETQ239 Logging off from SAP system
2 ETQ399 Stopping shadow instance
4 ETQ359 RFC Login to: System="TEH", Nr="15", GwHost="omni", GwService="sapgw15"
2 ETQ231 RFC Login failed
4 ETQ359 RFC Login to: System="TEH", Nr="15", GwHost="omni", GwService="sapgw15"
2 ETQ231 RFC Login failed
2 ETQ353 Starting system
3 ETQ399 Executing command: 'startsap  SID(TEH) INSTANCE(15) PROFILE('/usr/sap/TEH/EHPI/abap/TEH/SYS/profile/START_DVEBMGS15_omni')'.
2 ETQ370 starting test RFC
4 ETQ359 RFC Login to: System="TEH", Nr="15", GwHost="omni", GwService="sapgw15"
4 ETQ232 RFC Login succeeded
4 ETQ233 Calling function module "UPG_IS_SHADOW_SYSTEM" by RFC
4 ETQ359 RFC Login to: System="TEH", Nr="15", GwHost="omni", GwService="sapgw15"
4 ETQ232 RFC Login succeeded
2EETQ235 Call of function module "UPG_IS_SHADOW_SYSTEM" by RFC failed (error-status "-3")
4 ETQ239 Logging off from SAP system
2WETQ372 test RFC failed, rc="-1"
2 ETQ370 starting test RFC
4 ETQ359 RFC Login to: System="TEH", Nr="15", GwHost="omni", GwService="sapgw15"
4 ETQ232 RFC Login succeeded
4 ETQ233 Calling function module "UPG_IS_SHADOW_SYSTEM" by RFC
4 ETQ359 RFC Login to: System="TEH", Nr="15", GwHost="omni", GwService="sapgw15"
4 ETQ232 RFC Login succeeded
2EETQ235 Call of function module "UPG_IS_SHADOW_SYSTEM" by RFC failed (error-status "-3")
4 ETQ239 Logging off from SAP system
2WETQ372 test RFC failed, rc="-1"
2 ETQ370 starting test RFC
4 ETQ359 RFC Login to: System="TEH", Nr="15", GwHost="omni", GwService="sapgw15"
4 ETQ232 RFC Login succeeded
4 ETQ233 Calling function module "UPG_IS_SHADOW_SYSTEM" by RFC
4 ETQ359 RFC Login to: System="TEH", Nr="15", GwHost="omni", GwService="sapgw15"
4 ETQ232 RFC Login succeeded
2EETQ235 Call of function module "UPG_IS_SHADOW_SYSTEM" by RFC failed (error-status "-3")
4 ETQ239 Logging off from SAP system
2WETQ372 test RFC failed, rc="-1"
2 ETQ370 starting test RFC
4 ETQ359 RFC Login to: System="TEH", Nr="15", GwHost="omni", GwService="sapgw15"
4 ETQ232 RFC Login succeeded
4 ETQ233 Calling function module "UPG_IS_SHADOW_SYSTEM" by RFC
4 ETQ359 RFC Login to: System="TEH", Nr="15", GwHost="omni", GwService="sapgw15"
4 ETQ232 RFC Login succeeded
2EETQ235 Call of function module "UPG_IS_SHADOW_SYSTEM" by RFC failed (error-status "-3")
4 ETQ239 Logging off from SAP system
2WETQ372 test RFC failed, rc="-1"
2 ETQ370 starting test RFC
4 ETQ359 RFC Login to: System="TEH", Nr="15", GwHost="omni", GwService="sapgw15"
4 ETQ232 RFC Login succeeded
4 ETQ233 Calling function module "UPG_IS_SHADOW_SYSTEM" by RFC
4 ETQ359 RFC Login to: System="TEH", Nr="15", GwHost="omni", GwService="sapgw15"
4 ETQ232 RFC Login succeeded
2EETQ235 Call of function module "UPG_IS_SHADOW_SYSTEM" by RFC failed (error-status "-3")
4 ETQ239 Logging off from SAP system
2WETQ372 test RFC failed, rc="-1"
2 ETQ370 starting test RFC
4 ETQ359 RFC Login to: System="TEH", Nr="15", GwHost="omni", GwService="sapgw15"
4 ETQ232 RFC Login succeeded
4 ETQ233 Calling function module "UPG_IS_SHADOW_SYSTEM" by RFC
4 ETQ359 RFC Login to: System="TEH", Nr="15", GwHost="omni", GwService="sapgw15"
4 ETQ232 RFC Login succeeded
2EETQ235 Call of function module "UPG_IS_SHADOW_SYSTEM" by RFC failed (error-status "-3")
4 ETQ239 Logging off from SAP system
2WETQ372 test RFC failed, rc="-1"
2 ETQ370 starting test RFC
4 ETQ359 RFC Login to: System="TEH", Nr="15", GwHost="omni", GwService="sapgw15"
4 ETQ232 RFC Login succeeded
4 ETQ233 Calling function module "UPG_IS_SHADOW_SYSTEM" by RFC
4 ETQ359 RFC Login to: System="TEH", Nr="15", GwHost="omni", GwService="sapgw15"
4 ETQ232 RFC Login succeeded
2EETQ235 Call of function module "UPG_IS_SHADOW_SYSTEM" by RFC failed (error-status "-3")
4 ETQ239 Logging off from SAP system
2WETQ372 test RFC failed, rc="-1"
2EETQ399 Starting shadow instance failed
2EETQ399 Test RFC failed finally

Hi,
You are getting this error because your hardware key in the license installed in slicense is wrong. Since upgrade tries to login with ddic user and if there is problem with license then only SAP* user is allowed.
Please perform below steps to resolve the problem. Check at OS level what is the hardware key, if the hardware key that is present in slicense is different then generate a permanent license of that hardware key and apply it in shadow instance. After that check whether you are able to login with user other than SAP*, if yes, then repeat the phase.
Please perform above steps and let us know the result.
Thanks
Sunny

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