Error in sync Manager since installing B1 PL19

Question

Hi,
since I installed Pl19 for B1, i get this problem in Syncmanager
when the application loads, I get a popup saying
"The procedure entry point MiniDumpWriteDump could not be located in the dynamic link library dbghelp.dll"
also in the log window of sync Manager I then see
"Object reference not set to an instance of an object" and if I click "Try Connection" I get this error (along with the original popup)
SBO Error #127:  - The specified procedure could not be found.
Event log shows this information for that error:
SBO Error #127:  - The specified procedure could not be found.
   at NetPoint.SynchSBO.Synch.SetCompany()
   at NetPoint.SynchSBO.Synch.get_SBOCompany()
   at NetPoint.SynchSBO.Synch.get_Plugins()
   at NetPoint.SynchSBO.Synch..ctor(Company company, SecurityTicket ticket, ArrayList plugins, Int32 pricinginterval)
   at NetPoint.SynchService.NPSynchService.CycleTimer_Tick(Object sender, ElapsedEventArgs e)
All of the settings for sync are now blank
I have tried this on two machines, and the result is the same, reinstallation of Netpoint sync manager did not change the situation.
The odd thing is that I did a full sync immediatley after upgrading to PL19 and it worked just fine, however the server then was rebooted and since then, I have this problem. DI API has been updated using the version supplied in the PL19 upgrade package.
Netpoint version is 5.9.6, Running on Windows Server 2000 SP4.
Message was edited by:
        Stephen Byrne

Answer 1

Hi Shawn,
Thanks for the information.
Regarding your points
-I originally went with the Synch Manager installed on my SAP Server. However this caused issues with a 3rd party addon (called Amodat) so I moved Netpoint Sync manager to another server, where it worked happily (with the DIAPI installed)
-Since the upgrade to PL19 the problems occurred, specifically when I rebooted the server two days after the upgrade, presumably at this point something got re/un registered and this caused problems.
-The PL19 DIAPI installation, (which also coincidentally killed my Amodat and required me to delete the 680318 folders from my temp directories, there is a sdn note about it somewhere) is, I am sure, the cause of the problem but then again I have removed it fully and installed ONLY the 2004 DIAPI and still I get no joy.
-The regsvr32 test on the SAPbobsCOM dll was used just to verify that the DLL was not being properly registered on the server, other than that I have used the installer to install/remove it at all times.
-My initial concern was that something had changed in the DIAPI for PL19 and that (forward compatibility aside, it doesn't always work!) the Interop dll that shipped with the Netpoint Sync was going to need updating.
-However since I did manage to get the sync Manager running on another machine since I think this is probably an issue for SAP SDK/B1 Support and not Netpoint directly.
Phew. I guess what I'm saying is, I was just hoping that someone elese had the same problem and a handy solution already, I will continue to chase this via normal support channels from a B1 perspective.
So thanks a million to everyone for all your help so far, if you come across anything please post it up here!