Error in the service orden

Question

Hi Gurus.
I have a error in the service orden, the error say (Pricing data for partner
5000008 could not be read) and the information say:
Diagnosis
The attempt to read the pricing data for the current, valid business partner from the
customer master was unsuccessful.
The access was carried out with sales organization 'O 50000001', distribution channel 'SE'  and division ''
If you have maintained a sales area conversion in R/3 that must be loaded per download
into the CRM System (tables SMOTVTA and SMOTVKOS), this sales area is converted before the actual access.
System Response
The document is incorrect until the pricing data can be determined.
Procedure
The pricing view is probably missing for your business partner in the customer master.
Maintain this data. To do this, you can call up transaction BP for maintaining
the business partner. In the locator select your business partner and load
it by double-clicking. Choose the "sold-to party" role. Press the "sales area" button and
choose the sales area given above. Maintain the incorrect data in the billing data screen.
I have two division (OT and CO).
But, the error occurs when a customer has a divicion
If you place in the master customer a divicion the system generates a error and
if I only put the sales organization and channel distribution system gives no error.
The BP was uploaded of ERP
Somebody Know, What I can to do ?
Thanks...

Answer 1

Hi Juan.
It appears that the pricing Procedure is not getting determined in the service Order Transaction.
The reason could be 4 the combination of the 5 keys i.e. Sales organization, distribution channel, divison, customer Pricing Procedure and document Pricing procedure, it is not able to find the Prcing procedure.
Check the five keys and Maintain that setting in:
Customer Relationship Management-> Basic Functions -> Pricing -> Pricing in the Business Transaction -> Determine Pricing Procedures.
Eg.
Make two new entries here for,
Sales Org: O 50000001
Distibution Channel : SE
Division: OT
*Customer Pricing Procedure:
*Document Pricing Procedure:
Pricing Procedure: which ever u want.
Sales Org: O 50000001
Distibution Channel : SE
Division: CO or make it *
*Customer Pricing Procedure:
*Document Pricing Procedure:
Pricing Procedure: which ever u want.
*Check Customer Pricing Procedure, in the BP master of customer 5000008, In the role sold- to party, Sales Area Data tab, Choose ur sales Area, go to the billing tab and maintain/check the Customer Pricing Procedure there.
*Check document Pricing Procedure: In the Customizing of transaction type, choose category sales, at the third level check the Document Prircing Procedure in the Pricing Data block.
If no divison is gettiing determined, keep it blank.
Wish this helps.
Regards,
Shalini Chauhan