Error in Turning on Genius

I have been using iTunes on my Macbook for the last 1.5 years.
Every time I try to turn on Genius, I get the following error message:
"We are currently experiencing technical difficulties. Please try again later."
Initially I thought that there could be a technical difficulty, but the error message is consistent.
Please help me resolve this.

right after genius finishes the first step (gathering information) and starts sending my information to apple the following error messageshows up;
genius cant be updated... an unknown error has occured.
(-8753)
i tried ;
-wait and try again (for 4 months now)
-deleting cookies
-deleting plist files
-deleting genius file
-apple "geniuses" at the genius bar in zurich didnt know what to do.
-apple europe support has never heard of this error..
i created a new library and there it works fine. so it cant be my network or something. the error must be somewhere in my music or my library file.
anyone?
btw: i have 55k songs. all covered, rated and many intelligent playlists.
so deleting and re-adding the music (loosing library information) is not an option.
thanks in advance!

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