Error in updating Cloud Application Manager
Adobe Application Manager begins to launch then each time it seeks to update and fails. The message is: "We've encountered the following issues: The remote server is not responding in a proper manner. Please retry after a few minutes."
This has been weeks now. Help. I need to get into my work asap.
Hi Berrytiffany81,
You can rename OOBE folder to OOBE.old and then download the Adobe creative cloud tool.
Location of OOBE
In Windows
C:\Program Files (x86)\Common Files\Adobe\OOBE
and
C:\Users\[User Name]\AppData\Local\Adobe\OOBE
In Mac
Macintosh HD/computer/Library/Application Support/Adobe/OOBE
After renaming this you can login to www.creative.adobe.com. Under the tab 'Download Center' you will find an app called 'Adobe Creative Cloud'
just download and install this app this is the upgraded version of Adobe application manager.
Thanks
Kapil
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Open Activity Monitor on Mac (It's the the Utilities folder in Applications)/ Task Manager on Windows
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Highlight it and then click on "Quit Process" or "End Process", say yes to the warning
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Where is customer service?
Do they have a telephone number?
Do they have an email address?
On the website you follow the links and go around in circles.You can download the latest version of Adobe Application Manager from the below link:
http://www.adobe.com/applicationmanagerpatch/index.html
If you are still facing any issues, please let us know the exact error message that you are receiving and the System details like the Platform and its version.
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http://helpx.adobe.com/contact.html
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I think finally have a solution to your problem without a peek into your system
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mac: http://swupdl.adobe.com/updates/oobe/aam20/mac/PhotoshopCameraRaw7-7.0/7.2.82/Setup.dmg
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If you are on a 64-bit system running Windows 7 or Mac OS X 10.6.8 or greater than here are the steps to re-install AAM.
Run the Adobe Cleaner Tool and remove the Creative Cloud Installer part of the Adobe Application Manager (AAM). I have posted the steps here with screen shots:
Mac OS X: http://forums.adobe.com/message/4726312#4726312#4726312#4726312
Windows: http://forums.adobe.com/message/4726414#4726414#4726414
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