Error: Ink Needs to be Replaced - HP Officejet 4635

Hello! I've been having some issues with my HP Officejet 4635. I just enrolled with HP Instant Ink and recieved the two cartridges. The black cartridge is the only one working. The printer keeps saying that the color cartridge must be replaced. Before I enrolled with HP Instant Ink, I was using HP genuine cartridges and do use another older HP printer.I have tried *everything* in the help FAQs: wiping the electrical contacts as instructed, restarting the printer by unplugging the power cords, re-inserting the cartridge, etc. So please spare me those instructions again, ugh. I also checked for driver updates and such. I'm going to guess that the electrical contacts in the printer are damaged? The error says the cartridge needs to be replaced. Is there a way to hack or bypass this because the color catridge is brand new. Please help and thank you. 

Thanks -  I chatted online with HP and that is exactly what they had me try but still had no luck so they seem to think it is a defective cartridge and are sending a new one.  I don't think that it is the cartridge but maybe in the compartment where the cartridge goes.  Unfortunately it is really hard to get your finger in there to clean.  I put in a new hp cartridge yesterday and for the time being it is working.  If it happens again I guess I will figure a better way to clean in the unit.

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