Error installing 2014 versions

When trying to upgrade to the 2014 versions of the creative cloud applications the installation fails for some applications. The problem is the new versions are packaged with an old version of the Microsoft C++ support library. Trying to install the selected for support library produces an error message indicating that a newer version is present on the machine.

I've just experienced this error myself. The trick seems to involve checking the Adobe error logs in C:\Program Files (x86)\Common Files\Adobe\Installers or C:\Program Files\Common Files\Adobe\Installers, reading the error log (mine was in: Adobe Media Encoder CC 2014 8.0.0 06-20-2014.log.gz), unzipping it using a utility like 7-zip and following the instructions in the ERROR message at the bottom.
ERROR: Failed to repair Microsoft Visual C++ 2012 Redistributable Package (x64). Please try repairing it by double clicking on the executable at "C:\Users\MyID\AppData\Local\Temp\{5AFB5FC6-83B2-4B76-8DED-EC9644A25F19}\AdobeMediaEncode r_8_LS20\Adobe Media Encoder CC 2014\payloads\Microsoft VC 2012 Redist (x64)\vcredist_x64.exe", or download and install the latest Microsoft Visual C++ 2012 Redistributable Package (x64) from Microsoft website - www.microsoft.com
If you double-click on the "Microsoft VC 2012 Redist (x64)\vcredist_x64.exe" file, it should repair the offending package and sort out the problem. You can then reboot your computer and look for the Adobe (2014) in your Windows Start menu. On my machine, they were ready and waiting for me and although I've only been using them for a few minutes, they seem to be working with no problems.

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Are the 'updates' for the CC versions the same as the 'install (2014)' version? uninstall CC version, download 2014 version of these various apps? confusing

are the 'updates' for the CC versions the same as the 'install (2014)' version? uninstall CC version, download 2014 version of these various apps? not a hi-tech deal but confusing all the same

Uninstall the CC version unless you still need it for something. You can run both versions however until you know you don't need the old one anymore. The old CC was 32-bit and will no longer be getting updates and the 2014 version is 64-bit and a lot better as it is not run on Adobe Air like the CC version. It's basically a new program.

Exit Code 7 error installing trial version of Adobe Captivate 5

Hi,
I am getting an Exit Code 7 error when installing a trial version of Adobe Captivate 5 on an XP SP3 32bit laptop.
I have the install logs (i've tried installing a couple of times) but i can't see how to attach the files in this window.
Can you help me please?
cheers
Phil

Hello,
There can be many possible reasons for this Error.
Could be a possibility Microsoft_v80_CRX .msi is not getting installed or due to Error 1612
Please reply with complete information : Your Name & Contact Number (with country code)
I can try to call you back and check what the best I can do.
Thanks
Vikram

Error install trial version of Flash Builder 4 in WIN runs on VMWare

After the installation, I go the errors... please help! Thanks.
In the Setup dialog, I chose c:\Program Files\Adobe as the install location.
Why did it try to access vmware-host\Shared Folders?
ERROR: 14921 Unable to create directory "\\vmware-host\Shared Folders\Documents\..\Adobe Flash Builder 4
ERROR: 14921 Command ARKCreateDirectoryCommand failed.
ERROR: 14921 Unable to delete directory "\\vmware-host\Shared Folders\Documents\..\Adobe Flash Builder 4". Error 2 The system cannot find the file specified.
ERROR: 14921 Error rolling back command ARKCreateDirectoryCommand
ERROR: 14919 Unable to delete file copy at "C:\Program Files\Adobe\Adobe Flash Builder 4\configuration\config.ini" Error 3 The system cannot find the path specified.
ERROR: 14919 Error rolling back command ARKMoveFileCommand
ERROR: 14918 Unable to delete directory "C:\Program Files\Adobe\Adobe Flash Builder 4\configuration". Error 2 The system cannot find the file specified.
ERROR: 14918 Error rolling back command ARKCreateDirectoryCommand
ERROR: 14856 Unable to delete file copy at "C:\Program Files\Adobe\Adobe Flash Builder 4\AMT\application.xml" Error 3 The system cannot find the path specified.
ERROR: 14856 Error rolling back command ARKMoveFileCommand
ERROR: 14855 Unable to delete file copy at "C:\Program Files\Adobe\Adobe Flash Builder 4\AMT\application.sif" Error 3 The system cannot find the path specified.
ERROR: 14855 Error rolling back command ARKMoveFileCommand
ERROR: 14854 Unable to delete directory "C:\Program Files\Adobe\Adobe Flash Builder 4\AMT". Error 2 The system cannot find the file specified.
ERROR: 14854 Error rolling back command ARKCreateDirectoryCommand
ERROR: 23 Deleting Registry Key - failure. Error 5
ERROR: 4 Unable to delete file copy at "C:\Program Files\Adobe\Adobe Flash Builder 4\FlashBuilder.exe" Error 3 The system cannot find the path specified.
ERROR: 4 Error rolling back command ARKMoveFileCommand
ERROR: 3 Unable to delete file copy at "C:\Program Files\Adobe\Adobe Flash Builder 4\artifacts.xml" Error 3 The system cannot find the path specified.
ERROR: 3 Error rolling back command ARKMoveFileCommand
ERROR: 2 Unable to delete file copy at "C:\Program Files\Adobe\Adobe Flash Builder 4\.eclipseproduct" Error 3 The system cannot find the path specified.
ERROR: 2 Error rolling back command ARKMoveFileCommand
ERROR: 1 Unable to delete directory "C:\Program Files\Adobe\Adobe Flash Builder 4". Error 2 The system cannot find the file specified.
ERROR: 1 Error rolling back command ARKCreateDirectoryCommand
ERROR: The following payload errors were found during install:
ERROR: - Adobe Flash Builder: Install failed

Hi,
Looks as if you have your home folder on VMWare mapped back to the host OS drive, and that's triggering the initial failure in the log you posted. There's a faulty assumption in our installer's home folder logic that you've encountered, where it thinks your home folder is one level above your Documents folder, though we know that's not always true.
Here's a workaround you could try:
- Back up your Documents folder for safe keeping (\\vmware-host\Shared Folders\Documents)
- create a new folder tree named \\vmware-host\Shared Folders\home\Documents. The folder in the middle doesn't need to be named "home", you can call it anything you want, but there needs to be a new folder in the middle. Make sure you have write access to that home folder, as well as to its Documents subfolder.
- in VMWare Windows, reconfigure your User settings, moving your "My Documents" location down to the one created below \home\.
That last step varies a little, depending on which version of Windows you're running. On Win7 you can do it this way:
- in your user home folder (\Users\yourUserName) locate the My Documents icon, and right-click it
- choose Properties
- in the "Location" tab, click Move, and then choose the \\vmware-host\Shared Folders\home\Documents fodler you created earlier on your VMWare host
On Vista, you can right-click the Documents icon in your Start Menu, choose Properties, and from there on it's about the same as on Win7.
On WinXP it looks slightly different:
- right-click your My Documents icon (often on the desktop for convenience), and select Properties
- the tab you want is named "Target" on WinXP, and then you can click Move to relocate it to the same location described earlier.
After moving your Documents location this way, I would reboot first, and then make sure any old copies of FB4 are completely removed before re-installing. I just tested this out on my own VMWare machine (Vista), and it worked here, so with any luck it will work there too.
Let me know how it goes,
-Chris
P.S. We'll be fixing this problem in the next release, but can only offer this workaround for now. Thanks for bearing with us.

Error Installing new versions of iTunes

Whenever I attempt to install a newer version of iTunes (7.2 and higher) I get an error message, "C:\ProgramFiles\iTunes\iTunes.Resouces\fi.lproj\iPodSettings.nib\classes.nib Verify that you have access to that directory."
I don't know what it means or how to fix it. Any help would be much appreciated.

"C:\ProgramFiles\iTunes\iTunes.Resouces\fi.lproj\iPodSettings.nib\classes.nib Verify that you have access to that directory."
A message like that citing a file in the lproj folders (language resources ... you're having trouble with one of the Finnish ones, i believe), can often be caused by file damage or disk damage in the area of the file in question.
So, try running a chddsk over your C drive:
How to perform disk error checking in Windows XP
Does the chkdsk find/repair any damage? if so, does an itunes install go through properly afterwards?

Build error installing windows version of swfinvestigator

I am getting the following error when installing the latest version of swfinvestigator. I have updated to the latest version of adobe air, is there anything else I need to do to install this software.

Only if you're running Windows in Boot Camp or by a virtualiser (Parallels, VMWare, VirtualBox).

Error installing trial version of Lightroom 5 on Mac 10.8.4.

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Welcome to the Apple Support Communities
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I can not uninstall the newest Muse, the error that i get is: ERROR: The older version of Adobe Muse CC 2014 cannot be removed. Contact your technical support group. ERROR: Install MSI payload failed with error: 1603 - Onherstelbare fout bij installat

Can somebody please help me, i can not work on my websites anymore. Thanks !!

ERROR: The older version of Adobe Muse CC 2014 cannot be removed. Contact your technical support group.
ERROR: Install MSI payload failed with error: 1603 - Onherstelbare fout bij installatie.
MSI Error message: The older version of Adobe Muse CC 2014 cannot be removed. Contact your technical support group.
ERROR: Third party payload installer Muse_2014_2_CC_LS24.msi failed with exit code: 1603

Hi Guys When trying trying to install latest version of Apple software I'm getting error message that Itunes has not been properly installed which is strange as i have been using it no later than yesterday Jan. 24th 2014. can anyone help please?

Hi Guys When trying to install latest version of Apple software I'm getting error message that Itunes has not been properly installed which is strange as I played ' Take Five' two days ago. Can anyone help please?
Jim Houston

Please see this post by turingtest2:

Cannot open Microsoft Office Mac 2011 after migrating to new computer. OS 10.9.1: Microsoft Error Reporting log version: 2.0 Error Signature: Exception: EXC_CRASH (SIGTRAP) Date/Time: 2014-01-19 23:31:24 0000 Application Name: Microsoft Word Application

Got a new MacBook Pro and migrated my settings and applications from old computer. Reinstalled Microsooft Office from a disk, after I opened a document and it said I was missing some software components. Now when I open any office application, I get:
Microsoft Error Reporting log version: 2.0
Error Signature:
Exception: EXC_CRASH (SIGTRAP)
Date/Time: 2014-01-19 23:31:24 +0000
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 14.3.9.131030
Crashed Module Name: merp
Crashed Module Version: 2.2.4.131030
Crashed Module Offset: 0x00004422
Blame Module Name: MicrosoftSetupUI
Blame Module Version: 14.3.9.131030
Blame Module Offset: 0x0000e516
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Crashed thread: 0

Hi,
Do you get the error message like "Office <Update version number> can't be installed on this disk. A version of the software required to install this update was not found on this volume. To learn how to fix it this issue, see "I can't install Office
for Mac updates" at http://www.microsoft.com/mac/help.mspx."
If it was, please follow the kb to fix the issue:
http://support.microsoft.com/kb/969065/en-us
Then, here is a forum for Office based on the Windows operation system, we are lack of the source about the Office for mac, you'd better post your question to Answers forum:
http://answers.microsoft.com/en-us/mac/forum/macoffice2008?tab=Threads
Regards,
George Zhao
TechNet Community Support

Adobe Creative Cloud - Photoshop CC / Photoshop CC (2014) i had first install Photoshop CC with some actualizations , I have install now Photoshop CC (2014) without desinstalling Photoshop CC... I would like stay only with the 2014 version but i don´t fin

Adobe Creative Cloud - Photoshop CC / Photoshop CC (2014) i had first install Photoshop CC with some actualizations , I have install now Photoshop CC (2014) without desinstalling Photoshop CC... I would like stay only with the 2014 version but i don´t find more the desinstaller of old CC version and the 2 versions takes a lopt of space on my disk... is it normal or is there a necessity to stay with the 2 versions... Now I use only the 2014 version but the old version is always there ????

Topic or subject titles should be clear, pertinent and concise so that individual users can tell at a glance if they can help or not.
That field is not for attempting to fit your entire question in there.
Please keep this in mind next time you post. Thank you.

Browse in Bridge from Photoshop CC 2014 fails to open Bridge and wants to install new version

Hey community! I found a few similar posts, but couldn't find much of a resolution.
Last night I was working in PS CC 2014 and all was well. Used Browse from Bridge in PS. Everything is working fine all night long. Get up this morning, return to work, click browse in Bridge, and Creative Cloud desktop client pops up and says something about installing a new version of Bridge and will get rid of my old version. The first time I just though it was an update, so I said sure, install the new version. Then, CC wanted to update a few other apps (PS being one of them), so I closed down everything, and let it update everything while I got a cup of coffee. Came back and it looked like everything was finished updating. So I went back to work. Same thing happens again when I click browse in Bridge. I tried going directly to Bridge's launch icon and THAT at least opened the application. It was still open to the same folder I had been using the night before. I double-clicked on the PSD I was supposed to be working on, and then Illustrator pops up and is trying to open the PSD.
***Ok, so I fixed the association problem with Illustrator trying to open the PSD. I uninstalled my older version of PS CC last night after I was done working, which apparently broke the "file associations" in Windows. I just had to go tell Windows to open PSD files with PS CC 2014 (even though 2014 has been installed since it's release and that's all I've been using)***
Still can't get around the Browse in Bridge issue. It is not a real big deal TO ME where I click to open Bridge, but it does seem like a bug that needs fixing.
Thanks!

I have the same issue when trying to Browse in Bridge from Photoshop CC 2014. When I click "Browse in Bridge" in Photoshop CC 2014, the Creative Cloud desktop client window opens up and asks "Are you sure you want to install this version of Bridge"?
Like you, I also thought it was an update so I clicked' "Yes, install this version" option.
Bridge will launch from the dock icon I have set up, but not from within Photoshop CC 2014.
Any solutions to this bug anyone?

I had downloaded and installed one of those automatic Windows update and now whenever I try to open my Firefox I get an error message, "Platform version 6.0.2 is not compatible with minVersion 6.0.1 maxVersion 6.0.1

I had downloaded and installed one of those automatic Windows update and now whenever I try to open my Firefox I get an error message, "Platform version 6.0.2 is not compatible with minVersion >6.0.1 maxVersion <6.0.1

If you use ZoneAlarm Extreme Security then try to disable Virtualization.
Do a clean reinstall and delete the Firefox program folder.
* http://kb.mozillazine.org/Browser_will_not_start_up#XULRunner_error_after_an_update
*[[/questions/869812]]
*[[/questions/869951]]

Unable to update itunes. help. error message when trying to update to latest version of itunes. "the installer has encountered an unexpected error installing this package. this may indicate a problem with this package. error code 2721"

unable to update itunes. help. error message when trying to update to latest version of itunes. "the installer has encountered an unexpected error installing this package. this may indicate a problem with this package. error code 2721"

Hello chae84swangin,
I recommend following the steps in the article below when getting an error message trying to install iTunes:
Trouble installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
Thank you for using Apple Support Communities.
Best,
Sheila M.

I tried updating iTunes to version 11.1.1, but installation fails each time even when I did it manually as was suggested. The message I receive is: "The installer has encountered an unexpected error installing this package. This may indicate a problem"

I tried updating iTunes to version 11.1.1, but installation fails each time even when I did it manually as was suggested. The message I receive is: "The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2324."

Hi hongkongpom,
Just wanted to say that after posting the problem, I had a chat with an iTunes' Tech Support, her name is Rebekah. My problem was resolved after that. Will list the chat history below in hopes that it may help you as well.
Good luck!
Samia
Chat Transcript
Friday, October 4, 2013 05:55 AM
Duration: 81 minutes 28 seconds
Rebekah:
Welcome to AppleCare chat support. Please give me a moment to look over your information.
Rebekah:
Hi, Samia! My name is Rebekah. If we get disconnected, please chat us back. http://www.apple.com/support/ipod/contactEnter the case number from the initial email we sent you. This gives the next advisor you chat with immediate access to your case history.
Rebekah:
Could you please confirm your serial number? I want to be sure we provide the best service possible for you, Samia!
SAMIA:
Sure, it's 8L8395UY2C5
SAMIA:
My problem is with iTunes.
Rebekah:
Thanks for that confirmation. Just a heads up, this is iOS Tech Support. We do support iPod touches, iPads, and iPhones, but not the iPod classic. But no worries! I can get you in touch with a phone Advisor who can get you in touch with the department that specializes in iPod classics and would be able to better assist you. Would that be OK?
SAMIA:
I wasn't able to install the new version of iTunes (version 11.1.1). The installation keeps failing. The they suggested the I install it manually and that failed too. I will attach the message I received.
SAMIA:
I don't have a problem with iPod.
SAMIA:
Just iTunes
Rebekah:
No problem! We can certainly troubleshoot iTunes as much as possible. It may come to the point that you may have to transferred, but we can do as much as possible during this chat!
Rebekah:
Thanks for the screenshot. It is a bit small so I am unable to fully see the message that you are receiving. What is the error message you are receiving?
SAMIA:
This is the message I received in case you weren't able to open the attachment: "The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2324."
Rebekah:
Thanks for that info!
SAMIA:
Pleasure!
Rebekah:
What version of Windows (XP, Vista, 7) do you have?
SAMIA:
Windows 7
SAMIA:
Windows 7 Home Premium
Rebekah:
Thanks for that confirmation. I do apologize for the delay, Samia. I am researching this error code now. You mentioned trying to install iTunes manually. To be sure I am on the same page, what steps did you take to do that?
SAMIA:
Well when the indsatalltion failed I was given instructions to select Download Only from Tools and then install manually. When I did it, I window popped up with the following items: - AppleApplicationSupport
SAMIA:
- AppleMobileDeviceSupport64
SAMIA:
- Bonjour64
SAMIA:
iTunes64
SAMIA:
SetupAdmin
SAMIA:
I selected Repair in all of them instead of Remove and all worked but iTunes64
SAMIA:
That's when I received the message that I sent you earlier.
SAMIA:
By the way, this is the fir st time something like this occured. I never had problems with installation before.
Rebekah:
I completely understand what you're saying. Since that Repair did not resolve the issue, our best option is to uninstall iTunes and its components and redownload it. To do this, we will follow the steps in this article: Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
Rebekah:
First, we will want to quit iTunes and/or Apple Software Update if those are open at this time.
SAMIA:
Rebekah, the instructions you gave says, "For Windows XP, follow these steps to remove and reinstall iTunes and other software components for Windows XP."
SAMIA:
I closed all applications
SAMIA:
Also, my iTunes doesn't open anymore after the new failed installation.
Rebekah:
The section that says "For Windows XP…" is in case we opened up the wrong article, as we have the one for Windows Vista, 7, or 8. There is a link to click ("these steps") in those directions that would take us to the article for uninstalling on a Windows XP.
Rebekah:
So no worries! We have the right article!
Rebekah:
On the computer, we will want to click on Start > Control Panel. In Control Panel, we will click the "Uninstall a program" link.
SAMIA:
I thought so after doing a little exploration.
SAMIA:
done
Rebekah:
Alright, we'll want to select iTunes from the list of currently installed programs. Then we will click Uninstall. When asked if you would like to remove iTunes, let's click Yes.
Rebekah:
After the uninstallation is complete, we don't want to restart your computer if you're prompted.
SAMIA:
Done
Rebekah:
Then if you see other iTunes entries on the list, we'll want to remove them the same way.
Rebekah:
Then we will remove all instances of Apple Software Update the same way you removed iTunes.
SAMIA:
Okay, but do I have to remoce iCloud as well?
SAMIA:
Rebekah, I received the same error message again when uninstalling
Rebekah:
We actually do not need to remove iCloud. After the Apple Software Update, we will want to remove all instances of Apple Mobile Device Support
Rebekah:
How strange! Are you able to click past that and allow the process to continue or has it stopped it completely?
SAMIA:
I am unable to uninstall iTunes either
SAMIA:
Stopped completely
SAMIA:
I treied clicking Repair
Rebekah:
Alright, after trying the Repair option, let's see if it will allow us to continue uninstalling or not.
SAMIA:
I tried that but unfortunately, it isn't working. I still get that same message with error code 2324.
Rebekah:
This error code is not something that I am finding in my sources, Samia. So there is a chance that it is being caused with the Windows computer itself. However, I did find a link that may be able to help with uninstalling iTunes from Windows' support site: http://support.microsoft.com/mats/Program_Install_and_Uninstall
SAMIA:
Rebekah, you're a genius! It worked! iTunes is no longer there. What next?
Rebekah:
Awesome! I'm glad that worked!
Rebekah:
To be sure I am on the same page, what was the last component we uninstalled?
SAMIA:
iTunes
SAMIA:
Shall I remove the Apple Application Support, Apple Mobile Device Support, and Apple Software Update
Rebekah:
That is correct! However, we do want to uninstall it in the order I mentioned above. So Apple Software Update first, Apple Mobile Device Support next, and then Apple Mobile Device Support.
SAMIA:
Got it, but is the second one to uninstall Apple Mobile Device Support OR Apple pplication Support?
Rebekah:
The second one is Apple Mobile Device Support.
Rebekah:
The Application Support will be the last component we uninstall.
SAMIA:
Thanks! I'm on it.
SAMIA:
Done! ll 3 are gone, well 4 with iTunes. Now what?
Rebekah:
Awesome! Also, I just noticed that I accidentally typed Apple Mobile Device Support twice, I do apologize for any confusion! Now we will remove all instances of Bonjour and then remove all instances of Apple Application Support.
SAMIA:
There was only 1 instance with Bonjour. I don't know what the instances are for Apple Application Support
Rebekah:
Yes, Bonjour is often only listed once. Is the Apple Application Support listed at all?
SAMIA:
No
SAMIA:
Since I removed it
Rebekah:
Oh, perfect! If it was removed, we should be set!
Rebekah:
We have removed iTunes and its components now! From here, our next step is to restart the computer. Then once you reboot, you can redownload iTunes from apple.com/itunes
Rebekah:
That should allow you to download iTunes!
SAMIA:
Shall I downloaad the latest vesion?
Rebekah:
You will want to first restart the computer as shown in the article. That will ensure that this process goes smoothly and that everything was removed correctly! Then you can try downloading iTunes again.
SAMIA:
Okay, thanks Rebekah!
Rebekah:
You're very welcome! I'm glad I could help! And of course if you have any issue after the reboot and download, you can always chat us back, as chat is open 24 hours! You will just need to give your case number and the next Advisor would have all my notes!
SAMIA:
Thanks again for all your help, for I couldn't have managed with out it. Have a nice day!
Rebekah:
You're very welcome! I know how important iTunes is and I'm glad we could get you on a path to resolution!
Rebekah:
I hope you have a lovely day!
Rebekah:
It's been a pleasure speaking with you! Thanks for chatting with us Samia. If you don't have any more questions, select End Chat from the upper left corner of the chat window.
SAMIA:
Will do, thanks.

Error installing 2014 versions

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