Error installing Acrobat.pro (Invalid serial number??)

I have a DVD set Adobe creative Suite 5 design standard which consist with 2 DVD for Design Standard and one (1) DVD for Adobe Acrobat 9 PRO (all Windows version)
I was try to install all DVD's on my win8.1 machine, but I coudn't install Acrobat 9 PRO.
When I was write down serial number which I found on Adobe Certifikate printed from "Obtain License Certificates" site
(https://licensing2.adobe.com/sap%28bD1lbiZjPTAwMw==%29/bc/bsp/sap/zavlreports/certificate. htm)
Sistem give me an error "Invalid serial number" as you can see on the picture, below.
I was ask for the solution MEDIJA d.o.o. from which I was buy this set, but they haven't give me a solution.
Can someone please help me? (please don't ask me if I was write down serial number correctly, Answer is YES - few times! :-) )
Thank you in advance.
Ivan Kolenko
*** Post edited by Admin ****

Hi ivank25654647,
I have checked the serial number you have provided and it looks like a Volume Serial number to me. There are mainly two reasons why this error might pop up :
1) You are using the installer for a Retail product and using the volume serial number as that combination do not work.
2) You have a stand alone installer for Acrobat and not a suite installer.
I would request you to kindly navigate back to the licensing website and go to Licenses>Downloads and search for the download link for the Creative Suite 5 and then download Acrobat again. This should resolve the concern that you have.
Cheers,
Kartikay Sharma

Similar Messages

  • Adobe Acrobat Pro XI Serial Number

    Hello,
    Where would I find Adobe Acrobat Pro XI serial number on the machine it is installed on?

    Hi mdiehl43,
    If you've registered your copy of Acrobat, you can find your serial number by logging in to your account at http://www.adobe.com, Please see Find your serial number quickly
    (Note, that if you have a subscription version, no serial number is required.)
    Please let us know if you have additional questions.
    Best,
    Sara

  • Re-install of Acrobat 8 Pro - invalid serial number

    I did a factory reset via the restore partition.  When installing Acrobat 8 Pro, the serial number is stated as being invalid.  It was the serial number before re-installation.
    Vista 32 bit, SP1 and up-to-date on all OS updates.

    If your Acrobat was an update, it may be the request for the previous SN.

  • Acrobat XI Invalid Serial Number After Failed Install

    Hello,
       We currently have Adobe Acrobat XI on an enterprise license. I went to install this on 3 of our Windows 7 tablets. Prior to my attempt, I removed Adobe Reader XI which is what I always do. After that I started the installer on the machine and entered the key just fine. All 3 tablets got stuck around 96-97% and failed with an error 1935. I then followed the instructions located here:
    https://helpx.adobe.com/acrobat/kb/error-1935-install-acrobat-reader.html
      Following a reboot, I tried to install again and now I am receiving the "Invalid Serial Number" error when trying to click "Next" on the installer. It won't even let me choose install trial and go. The next button does nothing when selecting trial. I tried running the offical Adobe Acrobat Cleaner and the Adobe CS6 cleaner (since Acrobat XI is part of CS6 technically). Both programs found items to delete but following a reboot I'm still receiving the same error. I also have other XI enterprise serials available and none of them work. I have a feeling something happened on the tablets that is causing the installer to think it's the wrong version or type for those serial numbers.
      Any assistance is greatly appreciated.

    Hi Rosa,
    I would like to check the issue at your end.
    Can you please provide me the contact details at [email protected] so that we can discuss this on call.
    Regards,
    Rave

  • Install acrobat 9.0 serial number not valid?

    I upgraded my PC and want to move my Acrobat 9.0 standard over from my old PC. I downloaded the installation file for 9.0 std from the website and ran it. It asks for my serial number. I input my serial number as shown on my account for my registered software but it tells me it is invalid and won't let me install. I chatted with support and they validated that my serial number is for 9.0 std. Why won't it show as valid when I try to install it on my new PC?

    Hi andym,
    Did you install Acrobat 9 as part of Creative Suite 4? If so, please see Error "Invalid serial number" | Acrobat 9 | CS4.
    Please let us know if that document hits the mark.
    Best,
    Sara

  • Error installing Acrobat Pro 7.0 from CS2 downloads

    While attempting to install Acrobat Pro 7.0 from the CS2 downloads I am able to enter the serial number and launch the install but the install stops with an error 1310 which I can choose to ignore but then I get an error 1304 where I need to cancel the install.
    Why?

    Re: Error 1310: my monthslong nightmare, my scourge, my nemesis

  • Logic Pro- Invalid Serial Number

    Hi,
    I purchased Logic Pro preinstalled on my computer but only recently launched the installer package file. It installed fine, and I was able to run the application after entering the serial number. I opened the program several times. Then a couple days later I ran some apple updates, and when I tried launching Logic Pro again it asked for my serial number again. Only this time it said my serial number was invalid. I have been unable to open it since, and every time it asks for my serial number but when I enter it it says it's invalid. I paid for this program and am entering the serial number that was provided. What the **** is wrong with it?
    Any advice would be much appreciated.

    This is the first thing I thought as well.
    I you got an Apple Store to configure and install your software, then you should have at least got the packaging with your serial numbers on.
    If you know your license is genuine and the serial number isn't being accepted, then contact Applecare with your serial number and purchase details and they will help you.
    If you just got Logic already installed on a second-hand computer with no serial number documentation, it's quite possible you have a pirate version of Logic installed with a fake serial number, and in this case, these serials numbers do get disabled in later versions of Logic, as they are widely distributed. If this is the case, then you should buy your own retail copy of Logic.

  • CS4 Acrobat 9 Pro invalid serial number

    I have Adobe Creative Suite 4 Master Collection Student Version. I bought it back in 2009. I recently uninstalled everything except Acrobat 9 Pro because I wanted to keep it. I opened Acrobat today and it asked me for a serial number. I typed in the long code that was printed under the "Product Name" on my paper with all of my information, but it said that the number is invalid. I researched and found that a student license NEVER expires, so what's the deal? Another spot asked for my "Coupon Code" saying that it started with 5 letters and 17 numbers, but my coupon code is "8Z24-....." Please help me.

    I managed to clean my registry, then reinstalled Acrobat 9 Pro using the Master Collection discs and succeeded. But, now it is giving me crap about "Product is part of a suite and must be opened after opening another program, such as Photoshop." Are you kidding me? I did NOT install anything except Acrobat 9 Pro. However, a few other programs managed to sneek themselves in: Mocha for After Effects CS4, Distiller 9, and LiveCycle Designer ES 8.2. I'm pretty sure that I did NOT check mark the boxes for this crap, so I don't know why I now have it. I'm really thinking about uninstalling the whole thing and just using the trial version of the new Adobe Acrobat XI Pro, for 30 days, of course.

  • Student Teacher Acrobat X Pro Invalid Serial Number

    Actually, I would love to know how to actually talk to a person so I don't have to keep going around in circles.  This product doesn't have phone support, and chat isn't working?
    I have the cd for a Student Teacher Acrobat X pro.  I have a new laptop.  I was finally able to retrieve the serial number so I could finish installing the program on the new laptop.  The number was provided today by identit-e based on my product code.  However, the number is invalid when I try to use it.  I went back to identit-e who verified the number.  They suggested calling tech support.  So, I did.  But, this product is not supported by phone.
    I've tried the forums - one could dig through thousands of responses going back 300 years and still not find an answer.  I don't have a month to look around.
    Is there a secret batphone number?  Or, does anyone know why installation is not accepting my verified serial number?
    Thanks,
    Paul

    For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
    Serial number and activation chat support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

  • Acrobat Pro X serial number "invalid" on reinstalling

    For reasons unconnected with Adobe products, I've needed to repartition my hard disc and reinstall the operating system. To reinstate Acrobat Pro X, which I'd purchased previously,  I downloaded it again from the Adobe site, and retrieved my serial number via my Adobe account. However, when I installed it, the software alleged that my serial number was invalid. Why? I paid a lot of money for Acrobat Pro. What do I do?

    I have just experienced the same problem with Adobe Acrobat Pro XI.  I hope there is an easy solution.

  • Retrieving Acrobat Pro 9 Serial Number before installing Windows 7

    Hi everyone,
    I need to format the hard drive to install Windows 7 on a computer running Windows XP x64 and the user is not able to find it nor to tell me if it is a boxed version or a downloaded version possibly bought from the University Campus bookstore.
    Is the following procedure reliable or not (Could an Adobe Support Consultant confirm) :
    1. Open the registry editor
    2. If 32 bit OS : HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Adobe Acrobat\9.0\Registration\SERIAL
       If 64 bit OS : HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Adobe\Adobe Acrobat\9.0\Registration\SERIAL
    3. Write down the number
    4. The only way to do this convertion you have to install same version of adobe on the computer with a valid serial number. Do no activate it
    5. After that go to:
    HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Adobe Acrobat\9.0\Registration\SERIAL
    6. Replace with the number you get from step 3
    7. Open Adobe Acrobat
    8. Help > Activation > By Phone
    10. The software will now show your own retail serial from your old installation

    Downloadable installation files available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
    Photoshop Elements:  13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
    Lightroom:  5.7.1| 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5.5, 5 | 1
    Contribute:  CS5 | CS4, CS3 | 3,2
    FrameMaker:  12, 11, 10, 9, 8, 7.2
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

  • Acrobat Pro XI Serial Number Issues

    I just bought and downloaded Acrobat Pro XI.  However, when I try to launch the product I get an error that says "Serial Number you provided is valid, but a qualifying product could not be found on this computer".   What the heck is this and how do I fix this?  Of course, you can't actually get in touch with Adobe to get this resolved.  This has been the most frustrating and idiotic download I have ever encountered. 

    The messaging is indicating that you purchased an upgrade version of Acrobat and it is trying to find the earlier version that qualifies you to install and activate the upgrade.  You should have the option of entering the serial number for the previous version instead of actually having it installed.
    You should be able to tell if you purchased an upgrade based on the price you paid... check the product page.  If you did not intend to purchase an upgrade version then you should get that resolved thru Adobe Support directly by chat or phone.
    Here is a link to a page with options to help make contact:
    http://www.adobe.com/support/download-install/supportinfo/

  • Re-installing Master Collection invalid serial number

    I am re-installing My adobe master collection on my new computer but the  serial number that I have on my old computer (Connected to my Adobe account) is coming up as invalid. I de-activated and uninstalled the software on my old PC before trying this. Need help please.

    @lutherbrain,
    if you followed all the steps, what did the adobe support person say when you contacted them?
    p.s. if you have a license for cs6 master collection, using the cs6 master collection installation files should install and activate no matter what language is used.
    Downloads available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  12 | 11, 10 | 9, 8, 7
    Photoshop Elements:  12 | 11, 10 | 9,8,7
    Lightroom:  5.6| 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

  • CS5 Master Collection Box Set - Where is Acrobat Pro 9 serial number?

    Hi there-
    I recently purchased the CS5 Master Collection Box Set - Student and Teacher edition. I have already properly registered myself as a Student with Adobe, and gotten a serial number which activated the Master Collection, but not apparently Acrobat Pro which is on a separate disc. I have searched through all the papers that came with the box, but so far no luck.
    Anyone know where to track this down?

    Yes, 24 digits for Acrobat on mine.
    I have a sixth sticker on the box it has an eight digit number on it followed by the text: DVS/A.STAM.5.0.WIN,GEN,WWE,ACT. I think this is only the product code for the CS5 Master Collection for Windows.
    The five serial numbers in the same order as above are 24, 34, 34, 24 and 24 digits.

  • Errors installing Acrobat Pro

    When I try and install I get the following error message. I'm on Windows7
    Exit Code: 7
    Please see specific errors below for troubleshooting. For example, ERROR:
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 3 error(s)
    ----------- Payload: Acrobat Professional 11.0.0.0 {23D3F585-AE29-4670-8E3E-64A0EFB29240} -----------
    ERROR: Error 1310.Error writing to file: C:\Config.Msi\59dc55.rbf. Verify that you have access to that directory.
    ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.
    MSI Error message: Error 1310.Error writing to file: C:\Config.Msi\59dc55.rbf. Verify that you have access to that directory.
    ERROR: Third party payload installer AcroPro.msi failed with exit code: 1603
    How can I get round this?

    Link for Download & Install & Setup & Activation problems may help
    -Chat http://www.adobe.com/support/download-install/supportinfo/

Maybe you are looking for

  • Lost Voice Memos after iOS 8.1 Upgrade

    I have lost all of my voice memos after upgrading to iOS 8.1.  I can't even find them when I restore from backup.  AND I can't access my backup via iCloud.  HELP!  These were irreplaceable memos.  Any suggestions? 

  • HT1218 do you have to have a wireless router with the macbook air

    do you have to have a wirelss router with the macbook air if you do not have internet in your home

  • CRM Activities & Case link

    Hi, I want to generate a report/query to get Activities & connected Cases using CRM 5.0. Can anyone please let me know the tables involved or query to be used? thanks in advance, LSP

  • NAC AGENT - DISCOVERY HOST IP ADDRESS with AD

    Hi, We have deployed a Cisco NAC Agent in our network with GPO update... The deployment model is L3 OOB / Real IP Gateway. The issue is that, we need to put the IP address in each host manually to start communicating with Cisco NAC Manager. Is there

  • Macbook with german keyboard layout

    Hello everyone, I'm visiting the US in next month and I'd like to buy a macbook from the U.S apple store. Is it possible to order the macbook online with a installed german keyboard? Or instead buying it in a retail store? Thank you in advance.