Error installing AnyConnect 3.1.02040 on Windows 7

Question

I am experiencing an error during installation of AnyConnect on a Windows 7 platform.  During installation progress appears as normal and seems seconds away from completion based on the progress bar, but then with no error message the prigress bar just rolls backwards and the installation process ends.
In the Windows Event Viewer I am able to find 2 errors that occurred:
The description for Event ID 2 from source acvpninstall cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
Function: FileMoveFiles
File: ..\Common\Utility\NativeSysFileCopy.cpp
Line: 388
Invoked Function: ::FindFirstFile
Return Code: 3 (0x00000003)
Description: The system cannot find the path specified.
followed by:
The description for Event ID 2 from source acvpninstall cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
Function: wWinMain
File: .\InstallHelper.cpp
Line: 250
Invoked Function: FileMoveFiles
Return Code: -33554423 (0xFE000009)
Description: GLOBAL_ERROR_UNEXPECTED
Can you advise me on how to resolve this problem?
This copy of AnyConnect was provided to me by my customer to be able to access their VPN and as far as I know will be the only version available to me.
Thanks!

Answer 1

Hi,
i've got the same problem on Win 7
The description for Event ID 2 from source acvpninstall cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
Function: FileMoveFiles
File: ..\Common\Utility\NativeSysFileCopy.cpp
Line: 388
Invoked Function: ::FindFirstFile
Return Code: 3 (0x00000003)
Description: The system cannot find the path specified.
------------------------------------------------ THEN ---------------------------------------
The description for Event ID 2 from source acvpninstall cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
Function: wWinMain
File: .\InstallHelper.cpp
Line: 354
Invoked Function: FileMoveFiles
Return Code: -33554423 (0xFE000009)
Description: GLOBAL_ERROR_UNEXPECTED
------------- THEN ----------------------------------
The description for Event ID 2 from source acvpninstall cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
Function: FileMoveFiles
File: ..\Common\Utility\NativeSysFileCopy.cpp
Line: 388
Invoked Function: ::FindFirstFile
Return Code: 3 (0x00000003)
Description: The system cannot find the path specified.
----------------- THEN -------------------------------------------------------
The description for Event ID 2 from source acvpninstall cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
Function: wWinMain
File: .\InstallHelper.cpp
Line: 354
Invoked Function: FileMoveFiles
Return Code: -33554423 (0xFE000009)
Description: GLOBAL_ERROR_UNEXPECTED
The description for Event ID 2 from source acvpninstall cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
Function: FileMoveFiles
File: ..\Common\Utility\NativeSysFileCopy.cpp
Line: 388
Invoked Function: ::FindFirstFile
Return Code: 3 (0x00000003)
Description: The system cannot find the path specified.
--------------------------- THEN ---------------
The description for Event ID 2 from source acvpninstall cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
Function: wWinMain
File: .\InstallHelper.cpp
Line: 354
Invoked Function: FileMoveFiles
Return Code: -33554423 (0xFE000009)
Description: GLOBAL_ERROR_UNEXPECTED
-------------- Finally ---------------------------
Product: Cisco AnyConnect Secure Mobility Client -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.  Action VACon64_Install, location: C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\VACon64.exe, command: -install "C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\\vpnva64.inf" VPNVA
Any idea to solve this problem ???