Error installing certificate

I am installing a VeriSign certificate and I receive the message:
Unable to load or decode certificate file
Somebody can help me with this topic
Thanks

Hi , 
I dont know if you have followed the correct procedure as given here:
http://www.cisco.com/c/en/us/support/docs/wireless/4400-series-wireless-lan-controllers/109597-csr-chained-certificates-wlc-00.html
Additionally 7.6 allows chained certificate and that too complete trust chain should be present.
You can try installing it on before 7.6 , like 7.4 and verify if it installs there with out any issue. If yes then your certificate is not completely chained.
Regards
Dhiresh

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    VR0gBD0wOzA5BgtghkgBhvhFAQcXAzAqMCgGCCsGAQUFBwIBFhxodHRwczovL3d3
    dy52ZXJpc2lnbi5jb20vcnBhMB0GA1UdJQQWMBQGCCsGAQUFBwMBBggrBgEFBQcD
    AjAfBgNVHSMEGDAWgBQNRFwWU0TBgn4dIKsl9AFj2L55pTB2BggrBgEFBQcBAQRq
    MGgwJAYIKwYBBQUHMAGGGGh0dHA6Ly9vY3NwLnZlcmlzaWduLmNvbTBABggrBgEF
    BQcwAoY0aHR0cDovL1NWUlNlY3VyZS1HMy1haWEudmVyaXNpZ24uY29tL1NWUlNl
    Y3VyZUczLmNlcjBuBggrBgEFBQcBDARiMGChXqBcMFowWDBWFglpbWFnZS9naWYw
    ITAfMAcGBSsOAwIaBBRLa7kolgYMu9BSOJsprEsHiyEFGDAmFiRodHRwOi8vbG9n
    by52ZXJpc2lnbi5jb20vdnNsb2dvMS5naWYwDQYJKoZIhvcNAQEFBQADggEBAEWF
    TZa0jO4Zg17O0uOJkxotAAUEsTVXq7HM+8qtPNA3RgmaVyTWsk5v+uWDTA+F5vJs
    nLBFdhZzZFcsBwHFGbXkCLU2IEVa3F/iwIPDVl6TVlOgJgRGuTTRZrayfgqsWSE3
    K2gYBXTeC+cenpAXuzfMiT8LAAYMBtMiwbuS3UtxhPUVzgtpeyccM6bcc6bz2Gnt
    vaIwhBxm+cTByDSTgDnZt7JyCXbof45OmdOP6xn7tEl9dUb/zw+C7RXJ8niscmPt
    2he1UNVHWWJCi2b+NVcz1wMl/zzqcP/Vl0cjl2xG/5iTNO4jdSRzGHD5xVS57ce9
    srWm1LfQ+RQeulyGfO8=
    -----END CERTIFICATE-----
    cert =  -----BEGIN CERTIFICATE-----
    MIIFqjCCBJKgAwIBAgIQJaXYQ2kjWcNWJ13u4Q3h1DANBgkqhkiG9w0BAQUFADCB
    tTELMAkGA1UEBhMCVVMxFzAVBgNVBAoTDlZlcmlTaWduLCBJbmMuMR8wHQYDVQQL
    ExZWZXJpU2lnbiBUcnVzdCBOZXR3b3JrMTswOQYDVQQLEzJUZXJtcyBvZiB1c2Ug
    YXQgaHR0cHM6Ly93d3cudmVyaXNpZ24uY29tL3JwYSAoYykxMDEvMC0GA1UEAxMm
    VmVyaVNpZ24gQ2xhc3MgMyBTZWN1cmUgU2VydmVyIENBIC0gRzMwHhcNMTAxMjAz
    MDAwMDAwWhcNMTQxMjAyMjM1OTU5WjCBljELMAkGA1UEBhMCbm8xETAPBgNVBAgT
    CHZlc3Rmb2xkMREwDwYDVQQHFAh0b25zYmVyZzE4MDYGA1UEChQvRGlyZWt0b3Jh
    dGV0IGZvciBzYW1mdW5uc3Npa2tlcmhldCBvZyBiZXJlZHNrYXAxDDAKBgNVBAsU
    A0lDVDEZMBcGA1UEAxQQa2FyYW50ZW5lLmRzYi5ubzCCASIwDQYJKoZIhvcNAQEB
    BQADggEPADCCAQoCggEBAL9NUUey2P1tk3KhnHmS/2EqduRVX3nZTpPAlvXRQOCh
    TYMOIJutcdUJQkoobdRAEXizy1mZngfvQmZHmg481Ivkt1R3iCyRl5LQgDSqWFjG
    3AyGVv8xk5O6R3/rt0PiIKEKcuKXjO9r7vqHVKja5fYMjahCXQeH9NKOQ+QRaEQV
    w9uS46glsr9CT8rZ7B2OEBu18gxGuTZ0avrkfuoyNSBr5sL5OIbpp/Q2kHciy2my
    fxJG7/fuLoO6RFTPp2nikBtOevtgNGLgq9MeyYhb963E6nsA1AhmqQhtEBvBVAAo
    cr3QdDZsW9HoNQ/zqQz5CzYIMIott/LCLn6mQh4ymzUCAwEAAaOCAdEwggHNMAkG
    A1UdEwQCMAAwCwYDVR0PBAQDAgWgMEUGA1UdHwQ+MDwwOqA4oDaGNGh0dHA6Ly9T
    VlJTZWN1cmUtRzMtY3JsLnZlcmlzaWduLmNvbS9TVlJTZWN1cmVHMy5jcmwwRAYD
    VR0gBD0wOzA5BgtghkgBhvhFAQcXAzAqMCgGCCsGAQUFBwIBFhxodHRwczovL3d3
    dy52ZXJpc2lnbi5jb20vcnBhMB0GA1UdJQQWMBQGCCsGAQUFBwMBBggrBgEFBQcD
    AjAfBgNVHSMEGDAWgBQNRFwWU0TBgn4dIKsl9AFj2L55pTB2BggrBgEFBQcBAQRq
    MGgwJAYIKwYBBQUHMAGGGGh0dHA6Ly9vY3NwLnZlcmlzaWduLmNvbTBABggrBgEF
    BQcwAoY0aHR0cDovL1NWUlNlY3VyZS1HMy1haWEudmVyaXNpZ24uY29tL1NWUlNl
    Y3VyZUczLmNlcjBuBggrBgEFBQcBDARiMGChXqBcMFowWDBWFglpbWFnZS9naWYw
    ITAfMAcGBSsOAwIaBBRLa7kolgYMu9BSOJsprEsHiyEFGDAmFiRodHRwOi8vbG9n
    by52ZXJpc2lnbi5jb20vdnNsb2dvMS5naWYwDQYJKoZIhvcNAQEFBQADggEBAEWF
    TZa0jO4Zg17O0uOJkxotAAUEsTVXq7HM+8qtPNA3RgmaVyTWsk5v+uWDTA+F5vJs
    nLBFdhZzZFcsBwHFGbXkCLU2IEVa3F/iwIPDVl6TVlOgJgRGuTTRZrayfgqsWSE3
    K2gYBXTeC+cenpAXuzfMiT8LAAYMBtMiwbuS3UtxhPUVzgtpeyccM6bcc6bz2Gnt
    vaIwhBxm+cTByDSTgDnZt7JyCXbof45OmdOP6xn7tEl9dUb/zw+C7RXJ8niscmPt
    2he1UNVHWWJCi2b+NVcz1wMl/zzqcP/Vl0cjl2xG/5iTNO4jdSRzGHD5xVS57ce9
    srWm1LfQ+RQeulyGfO8=
    -----END CERTIFICATE-----
    paste key in PEM format (end with '.'):
    -----BEGIN RSA PRIVATE KEY-----
    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
    -----END RSA PRIVATE KEY-----
    Invalid key...discarding.
    paste cert in PEM format (end with '.'):
    I never get to the question about the intermediate certificate. Help anyone?

    More info:
    I tried generating a new privkey.pem:
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    Loading 'screen' into random state - done
    Generating RSA private key, 2048 bit long modulus
    ................+++
    .........+++
    e is 65537 (0x10001)
    I copied it into Word, and then into Notepad to get the format right:
    -----BEGIN RSA PRIVATE KEY-----
    MIIEpAIBAAKCAQEAuNWA2ygU04fKYDIjBk81FkkaAvghZBCSKT2UwV3I40ZC5cqU
    YrjTF1TlIovZdtdNtlFyayTfRlji+Rsho/+UtMIEj6HvSSWOU8GcryCc01UEpm2a
    /4P+RkR8FRjXQ0HYmZqRvLIb2ggY/X+s4v/Hs+rT/gtigDqlbDKKR2wnrAJ5RHgE
    Apj8eWl145EW1cz11/FEByCLtzOSlw8PWgR+AU9+CvkIIPIGiR3jjjCFMvrhuIf1
    uzm8PXanEnChZu/2LMhelYqAO1GAT8ZIC7uKEcIHzxZ3nl8dzD8Xp1ekKGRgquI2
    V2MCMPw/4aE51RxI5Yt6GA/CtGaywUc3LW+4QQIDAQABAoIBAQCrcXZtUddHghvo
    cHjmYE/4lOPovymRvIEmebViStCMZ16j8O0ESTWb3aYQDjIvNnQh2ZhM482qXcZi
    k5T3npjbtV8vr1/ZtFk5PUxNcO2mZKTEjsQHn/IaUWna08jP3OLBT4tAwOBus7Yi
    ZOwDPoeJThdG/F5oXH2WR6bVqu99btWXYnzt8Z/qSN8O9b0TFZyrOcWvPGmSP06e
    NfRSipANxfvomvyyU9JY9kC94ybgyso/pyRoO9hQAfcUK60aXeAYIEe6wgughRaR
    aK0ZHvCJnDw62+E34smtYgsfqjIn+bpoLphuAE8qclHaz/xjG3f75b7/UUiJWjCJ
    u1EfQOlVAoGBAOf3sFcakgn2jhoHkbwVQL3ku1JiD8ajS6vVfBMwgwlRTFgiLdIj
    +7hLu11zCJWLMbJ6p6W/h/l4CfiWKsyhjnmrAeQ6CNkP9exz8M5CkcWRDthvslPh
    4TG2etWhPCjbyyNFlbTDdc2n96Up7h2QNw1p/+C6jXktK6RkSxQdBf6PAoGBAMv7
    uZiDc2jdlwiPkD5k4cawKTNxIamA8NrrlWRBMdWuNsNSE5Fmt9DQ3ryvDGhvdhdo
    fRTjiHzm/un7YQBPtHJg98E932C4dlxqPvmLZE5RrGa+A57pyu1tfj9QIcyge9XC
    ryUD8qzLNpMBkyIeQv35pjXtlZemMGOuFzl+yEQvAoGAXfsD/sZNFKxHtlQKv2D8
    8fKR0jbYnWnbZqr/seadsFC31Z1DYzgg6/IC30GT4MKcR+tZsNWAiZoQsB5nCLEL
    wE+AXK8GlqrYwAvZLDfcR2cV1KqsXT/OtQ1xhsvkS8mA67FtjecC+2dp9gie6Gtd
    YpnniW0LlGSwodHgeS2pGBECgYEArgXATcv/XryFCImqDoD0WRSa4ccnZ7uYP7xy
    RAiWomyxTastBIP0V9KJ48EXPdWxksDSzUpce+p6GVYbaC+Xi2kMlTDa7GISoD8I
    IM75sRNemHyNDDr6o9ogtZUAcNmNLE2eLF8U3rOziHD0fEwC7TfZw/JACBOA/tlb
    +PIfmoMCgYAzF9wndhOa/c3aZDAwI4DyWT5O5hdaJlt2EQU1SLIL31fVJs+Hnasb
    Dcm1FgulF5xzBod6nF/GAPBcc/J8IlRhVhW9GUc+r8mN1jUl+FBvVfmEiSu5dwax
    6kreMnXK4eVgBWIUSkV+QkehWmOMJUoTZe3rFKO28I++W7Ysr+39RQ==
    -----END RSA PRIVATE KEY-----
    I then pasted it into the M160 just to see if it would accept it, and it did not:
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    MIIEpAIBAAKCAQEAuNWA2ygU04fKYDIjBk81FkkaAvghZBCSKT2UwV3I40ZC5cqU
    YrjTF1TlIovZdtdNtlFyayTfRlji+Rsho/+UtMIEj6HvSSWOU8GcryCc01UEpm2a
    /4P+RkR8FRjXQ0HYmZqRvLIb2ggY/X+s4v/Hs+rT/gtigDqlbDKKR2wnrAJ5RHgE
    Apj8eWl145EW1cz11/FEByCLtzOSlw8PWgR+AU9+CvkIIPIGiR3jjjCFMvrhuIf1
    uzm8PXanEnChZu/2LMhelYqAO1GAT8ZIC7uKEcIHzxZ3nl8dzD8Xp1ekKGRgquI2
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    cHjmYE/4lOPovymRvIEmebViStCMZ16j8O0ESTWb3aYQDjIvNnQh2ZhM482qXcZi
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    NfRSipANxfvomvyyU9JY9kC94ybgyso/pyRoO9hQAfcUK60aXeAYIEe6wgughRaR
    aK0ZHvCJnDw62+E34smtYgsfqjIn+bpoLphuAE8qclHaz/xjG3f75b7/UUiJWjCJ
    u1EfQOlVAoGBAOf3sFcakgn2jhoHkbwVQL3ku1JiD8ajS6vVfBMwgwlRTFgiLdIj
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    IM75sRNemHyNDDr6o9ogtZUAcNmNLE2eLF8U3rOziHD0fEwC7TfZw/JACBOA/tlb
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    6kreMnXK4eVgBWIUSkV+QkehWmOMJUoTZe3rFKO28I++W7Ysr+39RQ==
    -----END RSA PRIVATE KEY-----
    Invalid certificate...discarding.
    paste cert in PEM format (end with '.'):
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