Error installing Crystal Reports 2008 in Vista

I am trying to load Crystal Reports 2008 on a Vista machine (32 bit). I keep getting an error message and set-up will not continue. Details show APPCRASH.
How can I get this to install??????
Thanks,

Hi Debbie
We would like to know the following information:
- From which source (CD or Website) are you installing the product?
- The link from where you have downloaded the product.
- What happens if you install the product by login as an Administrator?
- Is the download saved on your local drive?
Thanks
Poonam

Similar Messages

Getting an error trying to install Crystal Reports 2008 on a 64 bit Windows

reformatted my computer and now I'm trying to install Crystal Reports 2008 on 64 bit windows 7 box. When the "Registering modules" portion of the install comes up, I get a message that a dll has failed to register. I saw something about not having the Microsoft Visual c++ 2005 redistributable pack (x86) installed but that was not it either.
The cd label say Crystal Reports to Crystal Reports 2008 Upgrade, but it does not seem like I have to have the older version of Crystal insatlled.
Any ideas how to fix this ?

Hello together,
i've had the same problem. Tried to install CR SP 2 "cr2008win_sp2.exe" onto an existing CR 2008 SP1 installation, and got the above error. After extracting the cr2008win_sp2.exe to an folder using Winzip (or just start Installation, the source would be extracted to "c:\temp" ), navigate to the subfolder "\package" and execute the CrystalReports.msp (in my case: c:\temp\package\CrystalReports.msp). This start's the Installation of SP 2. If you get an version mismatch, use parameter SKIP_PATCH_VERSION_CHECK=1 by typing command in an dos prompt "c:\temp\package\CrystalReports.msp SKIP_PATCH_VERSION_CHECK=1" but remember, you need to have an SP1 installed (somebody said, SP's are incremental).
Reboot and apply then the CR 2008 SP2 FixPack 7 "cr2008fp27.exe". Use this Link to Download CR and Xcelsius Stuff:
[https://service.sap.com/sap/bc/bsp/spn/bobj_download/main.htm]
I would suggest you not to use IE for downloading, use an alternative browser. I got only bad downloads (IE8 on Win7).
This is the way i did and this works pretty good.
Good Luck
Matthias

Error when install crystal report 2008

When i was installing CR 2008 on windows 2008, system shows following errrors during the installation:
error 1904 module c://.../reportSourceBridge.dll failed to register
error 1904 module c://.../reportPromoptEMF.dll failed to register
and i tried to registrate manually buy using cmd:
>regsvr32 ReportSourceBridge.dll
system display this error:
loadlibrary("ReportSourceBridge.dll") failed - the specified procedure could not be found
does anyone can help me?
thanks.

Hi:
i readed this thread:
[Installing Crystal Reports 2008|Installing Crystal Reports 2008]
but this is not the correct solution for my problem
it shows The specified PROCEDURE (not module) could not be found.
Edited by: Abydss on Dec 14, 2009 12:33 PM

Issue iwth Installing Crystal reports 2008

Installed Crystal report 2008 -- Crystal report with no Prompt Runs fine but when try to refresh a report with Prompts thows an JSP notepad page
error - object expected
file:///C:/Users/rzg00/AppData/Local/Temp/prompting1.html
uninstalled an installed but the issue persists
Crystal 2008
java 6 update 30
windows 7
Edited by: cheedalla on Feb 13, 2012 5:08 PM

Hi,
Have you checked installing Crystal report 2008 on different system?
Also make sure that the parameter datatype is correct for the database field datatype.
Please check the required .Net framework is installed and check the crystal report 2008 is updated.
Let me know if this works
Regards,
Rameez Shaikh

Unable to install Crystal Reports 2008 SP07

Hi, everyone
Currently using
Crystal Reports 2008 Product: 12.4.0.966
I have the problem about installation of Crystal Reports 2008 Service Pack.
I could upgrade it to SP4. However, I'm not able to install Crystal Reports 2008 Service Pack 07 update due to the error message product version is too old.
Does someone have any similar experience?
Regrards,
Kano

Hello Takumo,
You can upgrade to SP7 only if you have SP5 or SP6 install. This is why you are getting error when upgrading from SP4 to SP7.
So, you have to follow this path CR2008 SP4 -> SP5 or SP6 -> SP7
Else you can also install full build as suggested by Abhilash.
- CHETAN

Unable to Install Crystal Reports 2008 on Windows 7 64 bit

Hi,
I am unable to install Crystal Reports 2008 on Windows 7 64 bit laptop. Is this not supported?
BR, Nanda Kishore

i INSTALLED NOW

Report Selection Formula Error with Crystal Reports 2008 SP3 Fix Pack 3.5

Hello,
My name is Carlos, and I would like to report a defect found in the Crystal Reports 2008 SP 3 Fix Pack 3.5 Runtime that is affecting the majority of our reports. As well, I would like to ask if there is a simple workaround that does not involve updating hundreds of reports.
The issue is that the runtime engine incorrectly returns the report selection formula. I have included sample code showing what I mean.
To reproduce;
1. Create a simple report that has a date range filter like:
({Orders.Order_Date} >= {?START_DATE})
AND ({Orders.Order_Date} <= {?END_DATE})
2. Create a test app as follow that loads a report using the following code:
ReportDocument rpt = null;
try
rpt = new ReportDocument();
rpt.Load("TestReport.rpt");
this.txtMessage.Text = string.Format(
 "ReportSelectionFormula:{0}{1}",
 Environment.NewLine,
rpt.RecordSelectionFormula);
catch (Exception ex)
this.txtMessage.Text = ex.ToString();
3. Install Crystal Reports 2008 SP3 Fix Pack 3.5 Runtime [https://smpdl.sap-ag.de/~sapidp/012002523100006341772011E/cr2008fp35_redist.zip]..
4. Execute the app.
At this stage, the screen shows
ReportSelectionFormula:
( ( NOT {Orders.Order_Date} >= {?START_DATE} ) AND ( NOT {Orders.Order_Date} <= {?END_DATE} ) )
The expected value is:
ReportSelectionFormula:
( ( {Orders.Order_Date} >= {?START_DATE} ) AND ( {Orders.Order_Date} <= {?END_DATE} ) )
If we were to repeat the same test above but use the Crystal Reports 2003 SP3 runtime (i.e. no Fix Pack), which can be dowloaded from [https://smpdl.sap-ag.de/~sapidp/012002523100007123592010E/cr2008sp3_redist.zip], we would get the correct report selection formula. A side-effect for this incorrect report selection formula is a runtime exception complaining about an errorkind and a boolean being expected.
Do you know if there is any workaround that I can apply in code, perhaps a different Fix Pack? Is there a Fix Pack expected to be released soon? It is not practical for us to update our reports and use a different style in the record selection formula because we have many such reports, and our customers probably have even more.
Thank you.
-Carlos.

Already a known issue, here's the [KB 1584095 - A boolean NOT is added at the beginning of a record selection formula when the report is loaded by the Crystal Reports .NET SDK |http://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/com.sap.km.cm.docs/oss_notes_boj/sdn_oss_boj_bi/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/scn_bosap/notes%7B6163636573733d36393736354636443646363436353344333933393338323636393736354637333631373036453646373436353733354636453735364436323635373233443330333033303331333533383334333033393335%7D.do]

Error while trying to install Crystal Reports 2008 SP3

Has anyone else come across this error before when running the SP3 update installer;
Crystal Reports 2008 SP3 Update is not allowed to install because a patch with a higher version was detected.
The installation then terminates. There has been nothing installed on this server to do with Crystal, aside from CR2008, SP1 and then the attempt at SP3.
ANY help appreciated
Edited by: Ludek Uher on Aug 18, 2010 2:07 PM

Priyanka,
I'm already extremely annoyed that a new server build requires installation of CR2008, then SP1 before SP3 will even allow installation. Adding SP2 into the mix just makes it seem like none of the developers tested anything (which I'm seeing from just about every software company I deal with these days).
Besides, the 'SAP Business Objects Support Software Downloads' page no longer lists SP1 or SP2 as available downloads, so I'm going to have to try Don's solution first.
Regards.

Crystal Reports 2008 - on Vista error (Oracle db)

I have problem when i try launch one report on Vista,
when i'm using Oracle connection.(the report worked fine on SQL).
- Using : Visual basic .net(Framework: 2.0 )
- Windows Vista SP1
- Crystal Reports 2008
- CrystalDecisions.CrystalReports.Engine.ReportDocument
- CrystalDecisions.Shared.ConnectionInfo
Code:(details)
'Oracle provider
dbAttributes.Collection.Set("Server", "ORCL")
dbAttributes.Collection.Set("Trusted_Connection", False)
con.ServerName = odbConfig.DataSource
con.DatabaseName = ""
con.UserID = odbConfig.UserId
con.Password = odbConfig.Password
con.Attributes.Collection.Set("Database DLL", "crdb_oracle.dll")
con.Attributes.Collection.Set("QE_DatabaseName", "")
con.Attributes.Collection.Set("QE_DatabaseType", "Servidor de Oracle")
con.Attributes.Collection.Set("QE_ServerDescription", "ORCL") con.Attributes.Collection.Set("QE_SQLDB", True)
con.Attributes.Collection.Set("SSO Enabled", False)
con.Attributes.Collection.Set("QE_LogonProperties", dbAttributes)
..crTableLogOnInfo.ConnectionInfo = con
crTable.ApplyLogOnInfo(crTableLogOnInfo)..
After..CRViewer.Show()
Error :
(Crystal error) : "Failed to retrieve data from the database"
Details : [Código de proveedor de base de datos: 942.
RAS
Using usar Report App Server, i have problems too,
using Oracle connection.
- Using : Visual basic .net(Framework : 2.0 )
- Windows Vista SP1
- Crystal Reports 2008
- CrystalDecisions.ReportAppServer.DataDefModel.ConnectionInfo
- CrystalDecisions.ReportAppServer.DataDefModel.PropertyBag
- CrystalDecisions.ReportAppServer.DataDefModel.Controllers
Code :
.. boAttributesPropertyBag("QE_DatabaseType") =
"Oracle Server"..
..boLogonPropertyBag.Add("Provider", "MSDAORA")
boLogonPropertyBag.Add("Server", odbConfig.DataSource) 'Service name
boLogonPropertyBag.Add("Trusted_Connection", False)...
Error on : ..boDatabaseController.SetTableLocation(boTable, boTableNew)..
Error details (RAS) :Failed to retrieve data from the database. xxxxxxx.rpt: StackTrace: CrystalDecisions.ReportAppServer.Controllers.DatabaseControllerClass.SetTableLocation(u2026.
I haven`t problem when i launch the report from Crystal Reports designer.(on Oracle, the same server and DB).
Regards
Ismael
Edited by: Ismael Ramirez Rodriguez on Oct 14, 2008 5:20 PM

Ismael, a few suggestions;
1) Remeber that Oracle is case sensitive, so ensure that is in order.
2) Have a look at the following threads and see if they help:
https://forums.sdn.sap.com/click.jspa?searchID=17494545&messageID=6325240
https://forums.sdn.sap.com/click.jspa?searchID=17494545&messageID=5919267
https://forums.sdn.sap.com/click.jspa?searchID=17494765&messageID=6023461
3) As a test, comment out the logon code, let the report prompt and fill in the logon parameters when prompted. Does that work?
4) You do not mention if this is a web or a win app. If this is a web app, try a simple win app. If the win app works, you are looking at permissions issue
5) Ensure that you have SP 0 for CR 2008 applied. SP 0 is here:
https://smpdl.sap-ag.de/~sapidp/012002523100007528552008E/cr2008_sp0.zip
6) When you say he report works inthe designer, is this designer on the same Vista box as where you get the runtime error?
Ludek

Probleming Installing Crystal Reports 2008 Service Pack 1 to Vista 64bit OS

Hi There,
Whenever I attempt to install SP1 to Crystal Reports 2008 I am unable to get past the disk space check. It just continues to display the message below.
"please wait while the installer finishes determining your disk space".
I found this to be an issue on the 64bit OS only because I can install to Vista 32bit no problem.
Please help.
Thanks
Mark

Hi Mark,
Try with this:
Run a command prompt as administrator. From the start menu, select "All Programs", then "Accessories" and right-click on the "Command Prompt" shortcut and choose "Run As Administrator". From here you can use the following command to disable Data Execution Prevention (DEP) with the following command:
bcdedit.exe /set nx AlwaysOff
Keeping your command prompt open, run your setup or other process being stopped by DEP. Then, to turn it back on again, do the same and run the following:
bcdedit.exe /set nx AlwaysOn
Now try to install Crystal reports.
Regards,
Shweta

Error 1305 while installing Crystal Reports 2008, JavaSDK

While installing Crystal Reports from the original media on a new Lenovo Thinkpad running Windows XP Pro SP3 I get the following error while installing:
Error 1305: Error reading from File: c:\program files\Business Objects\javasdk\jre\audio\soundbank.gm. Verify that the file exists and that you can access it.
I have the option to retry or cancel, obviously cancel exits the installer. Retry just fails again. I have tried to access the file (which does exist) and I cannot because it is in use. I used Sysinternals process explorer to find out what has the file in use and it is msiexec.exe which is the Microsoft Installer service which is running in order to install CR2008.
I have tried restarting, setting permissions on the file and folder, uninstalling and reinstalling Java VM from Sun. I even tried killing msiexec (which killed the install). I even tried taking out all reference to java in a custom install.
I am at a loss on what to do next. Any help would be appreciated.
-Michael

I found that if I installed it from a copied local directory instead of the CD Rom that it worked

Error installing crystal reports 2011

I am trying to install crystal reports 2011 and I keep getting an error that I need administrative priviliges to continue. I am the administrator and i have tried running as administrator. Why does this keep giving me this error. I am running the 32 bit version of windows 7. I have .net 4 installed.

Ah, worth a try.... Likely your IT guys burn images all from the same master or using the same CD's DVD's to install from. I have installed it on various OS, XP, Windows 7, Vista, 2008 32 and 64 bits and no problems. But they are clean also, no third party app's pre-installed other than Visual Studio 2010. And My PC at home has just about everything on it an no issues with it either...
I can't say why then. I suggest you purchase a [support case|http://store.businessobjects.com/store/bobjamer/DisplayProductByTypePage&parentCategoryID=&categoryID=38156200] and get into the Report Design queue and get them to get more info from you. Logs and other files cannot be attached to Forums.
It appears to be known issues and they are working on getting it resolved. It likely is a missing dependency or some version specific dependency we and you may have a newer version. In either case you can get a refund.
Or wait until SP 2 comes out and hope your specific issue is fixed.
Thanks again
Don

Error in Crystal Reports 2008 Runtime Version = 12.2.3.467

Dear Support Team
 
 
I am making the setup for our application using InstallShield 2010.
 
 
I recently updated the crystal reports 2008 runtime to version = 12.2.3.467.
 
 
Based on this article
 
 
 
 
Topic of the week (October 15, 2009)
 
Date time field is blank when using ADO .NET dataset and Crystal Reports 2008, Service Pack 2.0
 
This is a new issue, very specific to CR 2008 and SP 2. Date time fields are stripped out of a report (or not
 
visible), if a report is consuming a .NET dataset which contains a date time field. A technical escalation has been
 
submitted and a work-around is detailed in note number 1392258
 
 
 
Since DateTime Column was not getting displayed in the deployment machine when running the report.
 
 
So I downloaded the Crystal Report 2008 FP2.3 and merge module for the same and installed on my development machine
 
 
where I am making the Setup.
 
 
I am able to make the setup successfully without errors, but when I try to install the setup on the deployment machine I am getting
 
the errors as
 
 
Error 1904.Module C:\Program Files\BusinessObjects\BusinessObjects Enterprise 12.0\win32_x86\CEReportSource.dll
 
failed to register
 
Same message pops up for N number of Crystal Dlls with message failed to register.
 
Even though as per article in your forums I am doing everything right.
 
I have correct Dll for VC++ 2005
 u2022
 
Microsoft_VC80_ATL_x86.msm; version 8.0.50727.762
 
 
u2022 Microsoft_VC80_CRT_x86.msm version 8.0.50727.762
 
 
u2022 Microsoft_VC80_MFCLOC_x86.msm; version 8.0.50727.762
 
 
u2022 Microsoft_VC80_MFC_x86.msm; version 8.0.50727.762
 
 
u2022 Microsoft_VC80_OpenMP_x86.msm; version 8.0.50727.762
 
 
With exactly same versions as mentioned in the article.
 
 
I followed the article in your forum
 
Building a deployment project with Crystal Reports 2008 (12.1.0.892) SP1
 
Posted on Mar. 09, 2009 08:22 AM in Business Objects
 
The same sort of errors is coming but I am doing everything right as per that article.
 
 
To Inform you further before updating crystal reports 2008 runtime to version = 12.2.3.467.
 
 
Everything was working fine, only problem was that Date Time column was not displaying at runtime on the deployment
 
 
machine.
 
 
With Regards
 
Arshad
Edited by: arshhb on Dec 29, 2009 7:11 AM

Dear Mr. Williams
I dont think this is the issue related to MS Installer. Still based on your suggestion I downloaded the latest MS Installer from Microsoft Website and Installed on my setup machine and made the new setup with zero errors and warning.
The deployment machine is having full rights and so there is no security issues related to installation even though to clear the confusion I installed the setup on three other xp machines the result was same even after installing the latest MS installer on those machines as well.
I wanrt to remind it again since I was facing the DATE TIME column Issue problem in reports on deployment machines so I updated the Crystal Reports TO CRFP 2.3 EXE AND MSM as mentioned in your forums regarding this known bug that if datetime column is getting from dataset then that column was not getting displayed.
From that time onwards I am unable to install the setup on the deployment machines and I am getting errors unable to register errors crystal reports dlls.
Apart from that I downloaded Crystal Reports 2008 Fix Pack 2.3 - Redist Install (cr2008_fp23_redist.zip) from the download page but i can't open it I am gettinig the error message doesnt appear to be a valid archive.
Please help me and provide me some solution regardeing the issue I am stuck with.
With Regards
Arshad

Runtime Error loading Crystal Reports 2008

Hi there
I have recently purchased online in the sap site the bundled product that includes SAP Crystal Reports and SAP Crystal Dashboard Design on the sap website. For those I received only one key code
I downloaded both products and manage to installed and load SAP Crystal Dashboard Design. I have installed SAP Crystal Reports (CR2008LPs_02142011.exe) everything goes well. When I start the program it loads for a second and then I get the following error:
u201C Runtime Error!
Program: c:\Program Files\Businessu2026
This application has requested the Runtime to terminate it in an unusual way.
Please contact the application support team for more information.u201D
My OS is Windows 7 Enterprise 32-bit
I have tried the following:
u2022     Uninstalling and reinstalling again
u2022     Downloading the file again from the sap site in case the file was corrupted
u2022     I have uninstalled CR and download the SAP Crystal Reports trial version from SAP site
u2022     Trying to navigate to the registry to clear the registry for recent files (as I have seen in this thread Crystal Reports 2008 Runtime Error) . I get the following error message when I click on u201CHKEY_CURRENT_USER/Software/Business Objects/Suite 12.0/Crystal Reports/Recent Filesu201D. Error:
"Error opening Hey:
Crystal Reports cannot be opened
An error is preventing this key from being opened
Details: Access is denied"
I have been unsuccessful with all the above.
I would appreciate if someone could help.
Thanks in advance and regards,
Santiago

Hi Santiago,
That error suggests you are not a local PC administrator. CR installs require you use an account that can update registry keys etc.
Talk to your IT guys to give you full access to your PC or log on as the local PC Administrator and install it again.
Thank you
Don

Cannot see System DSN in Crystal Reports 2008 on Vista/Windows 2008

I've been making quite a bit of progress in switching migrating our Crystal Reports 8.0 reports and apps to Crystal Reports 2008 on our Windows 2008 server, but am currently stuck on a DSN issue that I hope someone here can help me out with.
When I go to select a new ODBC data source in Crystal Reports 2008, the only ODBC data sources that show up in the list are User DSNs. These reports will be served via our intranet website, so I need to use System DSNs. The same is true on both my development computer running 64-bit Vista and the production server running Windows Server 2008.
I'm using Visual Studio 2008 (C#) for development along with Crystal Reports 2008 (not the Crystal Reports Basic that comes with Visual Studio).
How can I use a System DSN? Any help or advice will be much appreciated!

Hi, Paul;
The first thing to check is to ensure you are creating a 32 bit ODBC DSN, and not a 64 bit one. Crystal Reports 2008 is 32 bit only.
http://forums.microsoft.com/MSDN/ShowPost.aspx?PostID=381384&SiteID=1
Best Regards,
Jonathan

Error installing Crystal Reports 2008 in Vista

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