Error Installing Dreamweaver CS4 on Windows 7: Installer Database is Corrupt

Error Message: The Installer Database is Corrupt. Please contact Adobe Customer Service.
I bought a new laptop and would like to install Dreamweaver CS4 on it. It is already running fine on my desktop, being installed back in 1/2011. Both PCs are Windows 7 but the new laptop is Windows 7 Professional.  I have downloaded the two install files ADBEDRWVCS4_LS1.7z and ADBEDRWVCS4_LS1.exe multiple ways and to multiple locatons on the laptop. I've run the .exe file multiple ways and extracted to several locations besides the default (c:\users\userid\Desktop\Adobe CS4). After the extract completes and it tries to run setup I get the same message "The Installer Database is corrupt. Please Contact Adobe Customer Service" (which I did and they just gave me another download link I had already tried).
I even copied the folder with the extracted files done on my desktop (where the install had succeeded). And still got the same message when I ran setup.exe on the laptop. I tried running it with a "run as administrator" command prompt, double-clicking in Windows Explorer, start > run and the same thing happens. At least it doesn't appear that it has actually installed anything yet.
I did notice that my new PC has a program called "7-zip 9.20" installed which I do not remember installing and its install date is prior to my purchase of the PC so I'm guessing it came with it (HP Pavilion 15t running Windows 7 Professional 64-bit). The Windows 7 Desktop does not have this program installed. It is available from C|net where it has a good rating. Perhaps setup.exe does further extracting and the 7-zip program is the culprit? This is a long shot.
I searched for others with this problem and found lots of issues installing Dw CS4, but none quite like this.

Awesome! That worked! Actually I searched three folders (Program Files, Program Files (x86) & Program Data) for caps.db and found:
c:\Program Files\Adobe\Adobe Premier Elements\caps.db (dated 9/2/2011)
c:\Program Files (x86)\Common Files\Adobe\Backup\caps.db
I ignored the first one since it might be needed by the Premier Elements 10 I installed yesterday and changed the name of the other one from caps.db to barb.fix.
I changed the install folder from c:\Program Files\Adobe to c:\Program Files (x86) just in case CS4 is a 32-bit application which I had done before when installing on my Windows7 Desktop. Now that the install has completed I see that I have caps.db files dated 5/5/2014 in
c:\Program Files (x86)\Common Files\Adobe\caps\caps.db
c:\Program Files (x86)\Common Files\Adobe\backup\caps.db (barb.fix is still there but is only 26kb vs 3291 kb for the new caps.db)
Thank-you so much! Now wish me luck when I try to open it for the first time!

Similar Messages

  • Can't install Dreamweaver CS4 on WIndows 7.  Setup error

    I can't install Dreamweaver CS4 on WIndows 7.  I get a vague error that says Setup error, sontact Adobe Customer Support. Adobe Customer Support refuses to help me.  That really upsets me. 

    First of all I would like to thank the people that responded to my post.  I am extreemly impressed with your eagerness to help and your concern for my problem.  Thank you very much! I appreciate it.
    I did not see a way to get a transcript of my chat.  I should have printed it at the conclusion of my chat. Overall though, I think my concerns are with Windows itself and also how Adobe as a company handles a call from someone who gets an installation error that says "call Adobe Customer Support". I purchased this program to run on Windows 7 and I am installing it on a Windows 7 computer. I feel that if Adobe is going to give a vague error message and tell you to contact them, they should give me more assistance than "your product is too old, good luck on the forums". I could see if I am calling and asking them how to do something, maybe my product is too old for that, but I think their responce was unacceptable.  I hope enough other people complain so that Adobe changes this policy.
    Wow, this has taken an enormous amount of time to deal with. I imagine this is mainly a Windows file permissions issue, but I think Adobe needs to take some ownership for a client having to spend many HOURS trying to install their program on the original OS they purchased the program for.
    I definitely do not like the way the Adobe Dreamweaver installer deals with errors. Here are the facts as I know them.
    When the installer would fail on install, the subsequesnt install would fail, but it would give a VERY cryptic error stating that the install failed and I need to contact Adobe customer service.
    In order to re-install I had to un-install.  Naturally my un-installs failed every time, too. After lots of trial and error and checking the forumns, I found   the program install folders under c:\programs. I deleted them, re-booted, unistalled again with no errors.  Then I could re-install without the vague "contact Adobe customer support" error.  Note that I had to re-install several times to get to the bottom of the installation problem so this took a long time to figure out.
    In the end, I had to manually delete files from C:\Windows\Installer in order to get Dreamweaver to install.  This took a long time to figure out, too.  It still installed with errors, but it said Dreamweaver would work with limited functionality. So far this is good enough for me and I am tired of spending non-billable time on this.
    Following is one of the main erros I got during the first failed install.  IF ANYONE KNOWS EXACTLY WHY MY INSTALL WAS FAILING I WOULD LIKE TO KNOW.  IT SEEMS LIKE IT DID NOT HAVE PERMISSION FROM THE OPERATING SYSTEM TO ACCESS THOSE FILES, BUT THAT SHOULD NOT BE POSSIBLE AS THE PROGRAM IS INSTALLED AS ADMINISTRATOR. Any thoughts???
    Thanks again everyone who helped!
    Adobe Dreamweaver CS4
    Error:
    Error 1603. Internal Error 2203. C:\Windows\Installer\241f1.ipi, -2147287035
    Adobe Default Language CS4
    Error:
    Error 1603. Internal Error 2203. C:\Windows\Installer\241a3.ipi, -2147287035
    Adobe ExtendScript Toolkit CS4
    Error:
    Error 1603. Error 1310.Error writing to file: C:\Windows\Installer\24186.msi.   Verify that you have access to that directory.
    kuler
    Error:
    Error 1603. Error 1310.Error writing to file: C:\Windows\Installer\241e0.msi.   Verify that you have access to that directory.

  • Issue installing Dreamweaver Cs4 in Windows 7

    grettings to everyone:
    After I sucessfully Dreamweaver CS4 in Windows 7, when I try
    to open it shows a message of side-by-side missconfiguration. I
    went to the log viewer and this is the general information for it:
    quote:
    Activation context generation failed for "C:\Program
    Files\Adobe\Adobe Extension Manager CS4\Adobe Extension Manager
    CS4.exe". Dependent Assembly
    Microsoft.VC80.MFC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="wi n32",version="8.0.50608.0"
    could not be found. Please use sxstrace.exe for detailed diagnosis.
    I also installed Photosop Cs4 and had no problems with it, it
    runs ok.
    I would apreciate any help.
    Thanks

    Of course I know Windows 7 is still in beta, It all solved
    when I restarted my PC, though it never asked me to do it.

  • I have CS4 I am getting "installer database is corrupted contact Adobe support"

    For the second time I received "licensing for this product has quit working" for my CS4. After an hour and a half with tech support a month ago they finally sent me to a download link to download the full version of CS4 basic Photoshop.That worked!
    This time I downloaded ALL the Adobe speacial CS4&CS5 instuctions for license repair. I followed ALL of them in order to the letter. Using the terminal and entering "sudo python" dragging the repair tool into the terminal etc, etc. After all that I tried to launch CS4 only to be greeeted with "the installer database is corrupted, contact Adobe tech support".
    I was told there is no support for CS4 anymore. I was told there is no download link in the archives for downloading CS4. I do not beleive they deleted the link because you can still go back to 2007 for archive versions of FLASH PLAYER so how do I get them to provide me with the link to CS4? I want to upgrade to CS5 then CS6, but for now I stuck.

    I did all that and more from the 12 pages of printouts from the Adobe support site. None of it worked!
    What did work was I downloased the trial version of CS6 AND INSTALLED IT AND THE UPDATES. I opened the CS6 program then closed it. Then without deleting or uninstalling anything from CS4 I reinstalled my CS4 update for CS3. After entering both serial numbers and registering it I double clicked the CS4 icon and it opened up perfectly!
    I don't know what brought this about, but clearly installing the full version of CS6 repaired the "corrupted installer database issue". Why is it I can stumble on to this, but Agobe wont tell you?

  • I am trying to install Dreamweaver CS3 on Windows 8 it says "The Installer Database is corrupt"

    I am trying to install Dreamweaver CS3 on my new Windows 8 PC and when I run SETUP.EXE it says "The Installer Database is corrupt" on both my original CD and backup I made.

    The error is here:
    Dreamweaver CS3 on my new Windows 8 PC
    This will most likely never work. CS3 wasn't even fit for Win 7. Delete the caps.db in the respective caps folder (info here) and then take the usual steps of running as admin, turning off UAC and security tools and possibly using compatibility modes, but as I said, be prepared that this may be futile and you spend a Sunday afternoon without achieving anything...
    Mylenium

  • Trying to install Illustrator CS3 on Windows 8.1 and get error message-installer database is corrupt

    When I try to install Illustrator CS3 on a windows 8.1 machine and get the following error message. " Installer database is corrupt". Have tried rebooting computer etc. and still the same problem, any suggestions?

    BrianDany I am sorry you are facing difficulties installing Creative Suite 3 under Windows 8.1.  Windows 8.1 was not available during the time period which Creative Suite 3 was developed and the last updates released.
    I would recommend reviewing your PDApp.log and possibly AMT3lib.log file for error messages which are preventing the installation.  You can find details on how to locate and interpret the log files at Troubleshoot installation with install logs | CS3, CS4.  You are welcome to post any specific error messages which you discover to this discussion.

  • Installing Dreamweaver CS4 while keeping CS3 web premium 1603 error

    Hi,
    I am trying to install Dreamweaver CS4 but I also have creative suite 3 web premium installed and want to keep all the cs3 programs except for dreamweaver cs3 because I'm upgrading to CS4. When I try to install it I get the infamou 1603 error.
    Any ideas?
    Thanks.

    Unregister everything CS3 and remnants of failed CS4 installs using the CS4 Clean Utility. Also include Acrobat Reader. Manually uninstall AIR-based stuff using the "Add or Remove Programs" panel. Then try again.
    Mylenium

  • Error installing Premiere Pro CS4 - "The Installer Database is corrupt. Please contact Adobe Customer Service"

    I had to replace my hard drive and so I had to re-install Premiere Pro CS4. I tried to do that with the files I had downloaded before, but the install failed and gave me the error message "The Installer Database is corrupt. Please contact Adobe Customer Service".
    I assumed that the files I downloaded had become corrupt, so I logged on and re-downloaded the ADBEPPROCS4_LS7.7z and ADBEPPROCS4_LS7.exe files. I ran ADBEPPROCS4_LS7.exe and it also failed and gave me the same error message. I tried another download from a different page and got the same error again.
    Can anyone suggest what I can do to get my program installed?

    Error "...Installer Database is Corrupt..." when you install Adobe Creative Suite 4 or point product

  • I need help re-installing CS4 production premium. Error code says "Installation database is corrupt" but if I try to delete the caps.db file I can't even find one. Furthermore, I tried Adobe Cleaner and it made no difference. HELP!

    I need help re-installing CS4 production premium (for PC). Error code says "Installation database is corrupt" but if I try to delete the caps.db file I can't even find one. Furthermore, I tried Adobe Cleaner and it made no difference. HELP!

    I need help re-installing CS4 production premium (for PC). Error code says "Installation database is corrupt" but if I try to delete the caps.db file I can't even find one. Furthermore, I tried Adobe Cleaner and it made no difference. HELP!

  • Trying to upgrade to 10.6 so my iPhone could synch...I'm getting this error message "Problem with this Windows (XP) Installer package.  A program required for this install to complete could not be run."  Any ideas?

    I had iTunes 10.2.1.1 but needed to upgrade to 10.6 so my iPhone could synch...I'm getting this error message "Problem with this Windows (XP) Installer package.  A program required for this install to complete could not be run."  Any ideas?

    This has been fixed.  Answer is that I needed to go to "Apple Software Update" and repair it.  (From my Control Panel).

  • Re-installing CS4 and receiving error saying installation database is corrupt

    I am trying to re-install CS4 on Windows 8 PC - keep getting installation database is damaged error

    Error "...Installer Database is Corrupt..." when you install Adobe Creative Suite 3 products

  • I can't install Dreamweaver 8 on Windows 7

    Just like my title, I can't install Dreamweaver 8 on Windows 7 Release Candidate.
    I can start the installation, but it just stuck at "installing" for very long time，and the installation just can not Continue...
    I already try to running it in XP compatibility mode( Windows XP SP2), and the answer is the same: can't install.
    Can anyone advise, please?

    I'm afraid you may be out of luck.  DW 8 is 3 versions old and was not tested to work on the new operating system.
    There have been reports that some people are unable to run CS4 or are having problems with CS4 on Windows 7, so I doubt very much that DW8 would work.  Sorry.
    See this thread for the same issue
    http://forums.adobe.com/message/2167219#2167219

  • Re-install dreamweaver CS4

    Trying to re-install dreamweaver cs4 after a computer problem. During installation, program would only process thru 90% of the check system profile before completly stopping. Let it run over an hour and nothing happen

    What type of computer problem did you face?  Are you installing from a CD?  If so you can try copying the install files to your desktop to see if you receive a read error while reading the disc.  If you do receive a read error then you can download a fresh copy of the install files from http://prodesigntools.com/download-adobe-cs4-and-cs3-free-trials-here.html.

  • Cannot install Photoshop CS4 on Windows 8.1

    Trying to install Photoshop CS4 on Windows 8.1 but upon the initial "Checking system profile" step of the installation I keep getting this: "Setup has encountered an error and cannot continue. Contact adobe customer support for assistance". Anyone know how to fix this?

    Hi srr49,
    You can try installing in compatibility mode and check.
    Windows 8.1 is not a supported OS for Photoshop CS4. I would recommend purchasing the latest Photoshop CC.
    Regards,
    Rave

  • How to resolve message "Installer database is corrupt" when trying to install CS4 on Win 8.1?

    I purchased a disk set of CS4 a few years back and have recently purchased a new computer. When trying to install CS4 on the new computer, I received an error message saying "Installer database is corrupt. Please contact Adobe Customer support." Called "customer support" and after a VERY long time and three transfers, I was told "Too bad, we can't help you. Maybe download a new copy?" So I did. When trying to install the fresh download, I received the exact same error message: "Installer database is corrupt. Please contact Adobe Customer support." This appears to be a conflict between the CS4 installer database and Win 8.1. Is this a known issue? How do I resolve it? Thanks for any assistance. ~Evey

    Error "...Installer Database is Corrupt..." when you install Adobe Creative Suite 4 or point product

Maybe you are looking for