Error installing Indesign CC

Hi, my boss from a remote company has shared her Adobe CC with me for Indesign. I tried installing it over and over again with the same error. before the error message pops up but now requires me to restart over and over again and nothing happens when it reached 36% above. I met the system requirements, actually got 6G ram and 300+ free space and the resolution of 1200+pixel. Can someone help me? Cannot open the file my boss gaves me because she uses Indesign CC while I use Indesign CS5. Thanks in advance.

is this the one you're talking to?

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  • Installing InDesign CC 2014 on Windows 7 fails with error EX11 (error extracting to temporary folder).

    @

    Hi Jeff,
    I finally resolved the problem. I was trying to install CC 2014 on a 32 Bit system not being aware that CC 2014 is 64 bit only!
    Thanks for your help
    Jo
    Am 24.07.2014 um 19:13 schrieb Jeff A Wright <[email protected]>:
    Installing InDesign CC 2014 on Windows 7 fails with error EX11 (error extracting to temporary folder).
    created by Jeff A Wright in Creative Cloud Download & Install - View the full discussion
    Jolauterbach the error indicates that your User account is not able to properly write to the temporary directory.  Please make sure you have sufficient disk space and proper rights to modify the temporary directory.
    Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at https://forums.adobe.com/message/6580278#6580278
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