Error installing license - Hardware Key Empty

Hello gurus,
We have our SAP ECC 6 installed in one Server running AIX. It´s working good.
Now, we have installed a cluster service. If the First Server stops, the cluster service (IBM HACMP) move all filesystems to Second server. The cluster moves also users, IP address and hostname. After move all resources, then the service starts ECC in another physical server.
This process is working fine. But when the SAP ECC starts on the second server, I cannot logon in system because the license key is not valid. I can logon only with SAP*.
So, when I call SLICENSE to get all information needed to get another license, the field Hardware Key is empty.
I´ve tried too by operating system (saplicense -get). I have now the hardware key and the new license file. This file was installed, but SAP system is not working yet. For information, the license appears as valid, but the field is empty yet and the system doesn´t work.
Anybody have an idea to solve this problem?
Thanks,
Carlos

Hi Carlos,
Please check the OSS notes: 181543  and 538081.
Regards.
Ruchit.

Similar Messages

  • Error in license check - Error getting the hardware key

    Hello,
    I'm trying to run SAP NetWeaver 7.0 - Java and ABAP Trial Version on Linux - VMware Edition
    but I still have a issue to log on, message : "error in license check"
    I try everything I found in forums, I have tested the license, see the trace below.
    I checked too files dev_w*
    It seems there is a problem with server message
    I checked in "dev_ms" file, but nothing has been wrote inside.
    Please could you help ? maybe someone met the same issue and solved it.
    Thanks
    trc file: "dev_slic", trc level: 2, release: "700"
    Test license for SAP SYSTEM: N4S
    rdisp/mshost: n4shost
    rdisp/msserv: sapmsN4S
    MsIAttachEx: connect to n4shost / sapmsN4S
    NiIInit: allocated nitab (2048 at 0xb72fa008)
    NiHsLInit: alloc host/serv bufs (100/100 entries)
    NiHsLGetNodeAddr: got hostname 'n4shost' from operation system
    NiIGetNodeAddr: hostname 'n4shost' = addr 192.168.155.1
    NiHsLGetServNo: got service name 'sapmsN4S' from operation system
    NiIGetServNo: servicename 'sapmsN4S' = port 0E.11/3601
    NiICreateHandle: hdl 0 state NI_INITIAL
    NiIInitSocket: set default settings for new hdl 0 / sock 4 (I4; ST)
    NiIBlockMode: set blockmode for hdl 0 FALSE
    NiITraceByteOrder: CPU byte order: little endian, reverse network, low val .. high val
    NiHsLGetServName: found port number 0E.11/3601 in cache
    NiIGetServName: port 0E.11/3601 = servicename 'sapmsN4S'
    ***LOG Q0I=> NiPConnect2: connect (111: Connection refused) [nixxi.cpp 2769]
    ERROR => NiPConnect2: SiPeekPendConn failed for hdl 0 / sock 4
    "dev_slic" [noeol] 26L, 1378C 1,0-1 Top
    dev_w8
    M Wed Oct 19 11:46:48 2011
    M ***LOG Q16=> ThGetMsHwId, DpMBufHwIdGet (HWID_PENDING) [thxxmbuf.c 512]
    M *** ERROR => SlicLikeyGetHardwareKey: no hwid from MSG server: -1 [sliclikey.c 1250]
    M *** ERROR => wlikey_check_webas: Error getting the hardware key. You might find some information in file "dev_ms" on the message server. [sliclikey.c 1269]
    M ***LOG Q16=> ThGetMsHwId, DpMBufHwIdGet (HWID_PENDING) [thxxmbuf.c 512]
    M *** ERROR => SlicKCheckLicense: did not get hwid from message server [slicch.c 306]
    M *** ERROR => no hwid from msg-server received [likeyapi_w.c 2257]
    M ***LOG Q16=> ThGetMsHwId, DpMBufHwIdGet (HWID_PENDING) [thxxmbuf.c 512]
    M *** ERROR => SlicLikeyGetHardwareKey: no hwid from MSG server: -1 [sliclikey.c 1250]
    M *** ERROR => wlikey_check_webas: Error getting the hardware key. You might find some information in file "dev_ms" on the message server. [sliclikey.c 1269]
    M *** ERROR => ThCheckReqInfo: message send/receive failed [thxxhead.c 17124]
    M
    M Modeinfo for User T8/M0
    M
    M tm state = 2
    M uid = 9
    M term type = 0x2
    M display = 0x0
    M cpic_no = 0
    M cpic_idx = -1
    M usr = >SAPSYS <
    M terminal = > <
    M client = >000<
    M conversation_ID = > <
    M appc_tm_conv_idx = -1
    M its_plugin = NO
    M allowCreateMode = YES
    M blockSoftCanel = NO
    M session_id = >4E9DB1D2B02B3BF6E1000000C0A89B01<
    M ext_session_id = >4E9DB1D2B02B3BF6E1000000C0A89B01<
    M imode = 2
    M mode state = 0x42
    M mode clean_state = 1
    M task_type = ZTTABTC
    M lastThFc = THFCBTC
    M lastAction = TH_IACT_NO_ACTION
    M th_errno = 0
    M rollout_reason = 0
    M last_rollout_level = 7
    M async_receives = 0
    M cpic_receive = 0
    M em handle = 2
    M roll state = 2
    M abap state = 2
    M em state = 3
    M eg state = 1
    M spa state = 3
    M enq state = 0
    M softcancel = 0
    M next hook = T-1/U-1/M255
    M master hook = T-1/U-1/M255
    M slave hook = T-1/U-1/M255
    M debug_tid = 255
    M debug_mode = 0
    M mode type = 0x1
    M debug = 0
    M msg_count = 31
    M tcode = > <
    M client conversation_ID = > <
    M server conversation_ID = > <
    M lock = 0
    M max enq infos = 0
    M act enq infos = 0
    M em_hyper_hdl = 0xa665a3b0
    M plugin_info = NULL
    M act_plugin_hdl = -1
    M act_plugin_no = 0
    M max_plugin_no = 0
    M async_receives = 0
    M vm = no VM
    M
    M *** ERROR => ThMBufFullRead: ThOpcodeToMsg [thxxmbuf.c 225]
    M *** ERROR => ThMBufGet: ThMBufFullRead [thxxmbuf.c 183]
    L *** ERROR => BtcEvtRaise: ThScheduler failed (target=, rc=4) [btcevt.c 223]
    L *** ERROR => BtcEojRaise: BtcEvtRaise failed: jobname=BI_WRITE_PROT_TO_APPLLOG , jobcount=11414801, status=A [btcevt.c 52]

    Hi,
    As you are running a Trial version, I do not think HA/ASCS would be relevant for you.
    As you found in the dev_ms trace, the port 3601 for message server is not accessible:
    NiIGetServName: port 0E.11/3601 = servicename 'sapmsN4S'
    ***LOG Q0I=> NiPConnect2: connect (111: Connection refused) http://nixxi.cpp 2769
    ERROR => NiPConnect2: SiPeekPendConn failed for hdl 0 / sock 4
    Check via command netstat if the port 3601 is free for use. The hardware key is obtained from message server and since this port is not available, neither is the message server/the hardware key. Perhaps a VM restart could also help.
    Regards,
    Srikishan

  • License & Hardware-Key for CE1

    Hi,
    where can I see how long  the license is valid of the current installation ( CE711SP1_SDN-Preview CE1 ).
    And secodly I would like to know how to obtain Hardware-Key and getting installed.
    Regards
    Alexander
    Edited by: AlexanderZiegler on Oct 18, 2009 5:08 PM

    I have got it.
    Once the CE server is up and running, launch your browser and go to http://localhost:50100/nwa to start SAP NetWeaver Administrator. Log on with username Administrator and the master password you defined during the installation procedure.
    Download and install a license key
    The first step is to retrieve your systemu2019s hardware key from SAP NetWeaver Administrator. Go to Configuration Management Infrastructure > Licenses. Copy your u201CActive Hardware Keyu201D into the clipboard.
    Go to http://www.sap.com/minisap fill out the form, and paste your hardware key from the clipboard. Submit the form.
    Edited by: AlexanderZiegler on Oct 19, 2009 8:19 AM

  • License/Hardware Key for multihomed Development-Laptop

    On my laptop I've installed an licensed a WebAS for development with NWDS. I use the laptop on different networks (different fixed IP's or no network at all). I've noticed that this somehow changes the HardwareKey and thus requires multiple licensed for the same installation.
    On the other side we have an installation using DHCP and the HardwareKey does not change.
    What aspects (IP, MAC, ProcessorID, RAM, Disk,...) are taken into account for generating the HardwareKey of a J2EE-WebAS?

    Take a look at SAP Note 793649 and 174911.
    There you will something like that.
    "Einzig auf Windows wird ein Schlüssel genommen, der NICHT von der Hardware abhängt. Eine Neuinstalltion von Windows führt definitiv dazu, dass der Hardwareschlüssel ungültig wird."
    And a list of actions who change the HardwareKey. (793649)
    The following actions will change the Hardware Key:
    1. Formatting the machine and reinstalling Windows.
    2. When changing the computer name.
    3. When changing the domain (it will not change back when returning to the previous domain).
    4. On Linux - If you change the network card.
    The following actions will NOT change the Hardware Key:
    1. When adding a login user for the computer.
    2. When changing date/time on the computer.
    3. When changing the IP.
    4. When adding a memory or hard drive to the computer.
    If you encounter any other scenario that changes the hardware key,
    Regards
    Marco

  • Error installing license on ELM

    Hi,
    I get this error message when I try to install a license file which I got from Cisco after I copied the request from the ELM.
    It is the Not for resale UC package from Cisco which included the license.
    This is a fresh install of ELM 9.1, CM 9.1, CUC 9.1 and IMandPresence 9.1
    They all have internet connectivity and the ELM server was unable to communicate with the Cisco licensing server for some unknown reason.
    Any ideas?
    Cheers,
    Waqas

    Hi Waqas,
    Just try what Manish has said else license file is a problem.
    regds,
    aman

  • Install Number, System Number, Hardware Key

    Hi all,
    The Install Number, System Number, Hardware Key all are displayed on the help/about form.
    Is there any way to retrieve this information using SDK code?
    Is there any other security type information that can be accessed such as number of licensed users?
    Thanks for any help.

    Hi,
    You may check these threads first:
    Re: Finding Hardware Key
    License: Hardware Key
    Re: How to get Hardware Key?
    Thanks,
    Gordon

  • Error: SAP license key: header or empty line expected

    Hello All,
           I wanted to install license for my portal server(EP-6, SP-14). But i am getting some error msg
    <b>License file C:\APQ_WEBAS.txt contains an incorrect SAP license key: header or empty line expected. License key(s) not completely installed.</b>
    when I clicked on install from file Button.
    Any +ve will be aprited.

    Hi Uttam
    Just Put this line at top of ur license file
    Begin SAP License -
    so the license file should look like this
    Begin SAP License -
    SAPSYSTEM=XXX
    HARDWARE-KEY=XXXXXXXX
    INSTNO=XXXXXXXXX
    BEGIN=20051224
    EXPIRATION=99991231
    LKEY=SWPRODUCTNAME=J2EE-Engine_MSS or ORA
    SWPRODUCTLIMIT=XXXXXXXX
    SYSTEM-NR=000000000XXXXXXXXXX
    regards,
    kaushal

  • Hardware key changed and license with error

    I need your help, it was switched card
    my network server and the time to start again
    machine does not take leave SAP. to review
    Because of this, is because the hardware key change, cree
    a new license key with the new hardware, but
    When I load it indicates that you can not validate.
    Someone can help me with this.
    thanks
    Manuel

    Dear Manuel Sandoval,
    Try loading the license from the operation system level using SAPLICENSE command also as said above delete the existing old license and install the new license.
    Regards,
    Sharath

  • Error when installing license key

    Hello,
    I use Interactive form for Adobe and I have credential file saved in the correct directory.
    In the Visual Administrator, when I want to install the license key : I have the message :
    "The password entered does not match the credential chosen. Please enter the password for the chosen credential".
    I have a pfx file and I choose : P12 Record / ReaderRights /
    Thanks in advance for your help.
    Daniel.

    Hi Trevor,
    I stuck at same problem. I finished install Solution Manager 4 but after install license received from SAP i got error (1) so I edit text file like you did and got error (2).
    After send this error to SAP, They told me that I have to install the latest version of Sapcryptolib as descript in sap note no. 662340 (SSF Encryption Using the SAPCryptolib). But it still dont work.
    Do you found any method to resolve problem?
    my e-mail: [email protected]

  • SAP NetWeaver 7.01 ABAP Trial / field 'Active Hardware Key' is empty

    Hello,
    I just installed SAP NetWeaver 7.01 ABAP Trial Version and I am trying to obtain a licence
    I log into the system with SAP* user and click on Administer SAP Licenses
    I used the transaction code SLICENSE....but then the field 'Active Hardware Key' is empty (so I am not able to request a licence as I have to provide this Hardware key...)
    Does anywone have an idea ?
    Thanks...

    Hardware key should be there in SLICENSE, but anyway you can get that.
    Login with <SIDADM> user and execute saplicense -get, it will give you the hardware key. when you receive the License file then you have to install the license from SLICENSE only.
    Regards,
    Subhash

  • Logon not possible (error in license key)

    dear sir
    I had a temporary license which got expired yesterday. but i received the permanent license today
    and i wanted to install it on the solution manager server, but when i 'am trying to log in ,it throws
    an error at the bottom that " logon not possible (error in license key ) "
    pl given a solution
    thanks
    john

    Logon using SAP* in client 000.
    Probably you need to maintain profile parameter login/no_automatic_user_sapstar = 0 and restart the system before you are able to logon with user SAP*

  • License Installation for Multiple Hardware Keys in SAP J2EE Engine

    Hi Everyone,
    I have a question to ask that we have a Failover setup in our Client Enviornment.
    But for SAP JAVA System I am seeing a Problem :
    Whenever Failover will happen SAP System will be moved to different Hardware box
    which has different Hardware Key.
    1) In SAP ABAP Systems we can install Multiple Licenses for Multiple HArdware Keys
        so that whenever Failover happens , no need to apply license for that Hardware key
    2) But in J2ee System under License Adapter , I am not able to see any option under the same
        to install another License
    Under Licnese Adpater Service , I am able to see license of J2ee-engine_ora , maintanance_ora & Netweaver_ora licneses
    Thanks --
    Deepak Gosain

    Hi,
    Try to paste the two licenses in the same file and then import the license file.
    Not sure but give it a try it should work.
    Regards,
    Vamshi.

  • Active Hardware Key field is empty

    Dear All,
    In my Quality server, in t.code SLICENSE , the active hardware key field is blank.No hardware key information display. When i apply new license at that time, successfully completion message came then also "Active Hardware Key" and "License Expires On" fields are blank. and i am not able to login into server.
    Regards,
    Nisit

    Hi
    Just got through this which will be helpfull
    http://help.sap.com/saphelp_nw04/helpdata/EN/ae/6a0f69e96e11d18d980000e816c2ff/content.htm
    Also ,please run RZ10 and then generate the profile for active servers ,make sure that default profile is active in the system.
    Then run slicense -get on command prompt if windows .
    What is the error message while you are loggin in. Paste the log here..
    Regards
    Bhaskar
    Edited by: bhaskar1818 on Nov 7, 2008 4:55 PM
    Edited by: bhaskar1818 on Nov 7, 2008 4:58 PM

  • Error Installing Permanent License

    Hi,
    I have successfully installed SCM 2007 System.
    Am unable to install temporary license. When trying to do so, it says "Temporary License Installed successfully". But it does not show anything in the slicense trx.
    Also, when i try installing a permanent license under new licenses, it says "1 SAP license key(s) successfully installed". But license status is "Not yet Valid" with red status.
    When checked at OS level, the harware key is also correct and says no license found.
    sidadm 1> saplicense -get
    saplicense: HARDWARE KEY = E1234567890
    sidadm 2> saplicense -show
    saplicense: no license entries found
    There is no temp or permanent license installed currently. I guess I accidently deleted the temp license.
    Kindly help as am unable to proceed with post installation steps as I can login to system only using SAP* id.
    Regards,
    Chintan

    Hi Sergo,
    I had tried installing under New License by uploading the license file. The status is red with message "Not yet valid".
    The expiration date is also fine 31.12.9999.
    Regards,
    Chintan

  • Installing license key in CE1 ( Type  Release  Updated )

    Hi,
    Because this is a JAVA only system, I only know two ways to obtain the “Hardware key”, needed to get a SAP license key from http://service.sap.com/sap/bc/bsp/spn/minisap/minisap.htm.
    Via `saplicense.exe -get”, which is not possible because saplicense.exe is not there. I look for it on  every disk on the system. So it was really not there.
    The download of the database independent part of a kernel, from the SAP Service Marketplace.solved this, ( downloads Support Packages and Patches"u00A0SAP NetWeaver"u00A0SAP NETWEAVER"u00A0SAP NETWEAVER 2004S"u00A0Entry by Component"u00A0Application Server ABAP -->SAP KERNEL 7.00 32-BIT -> #Database independent -> Windows Server on IA32 32bit In this file is a working saplicense.exe.
    Via the Visual Administrator. There is no directory D:\usr\sap\CE1\J01\j2ee\admin directory,
    so I don't know how to start the Visual Administrator
    To install the license key file I also need a Visual Administrator. Or is there another way to install the license file from |SAP?
    Kind regards, Edwin Slee

    Hi,
    I faced a problem, which required me to install the licence (on M36). I was searching for how to do it, came across this link.
    I did it through netweaver adminitration. http://localhost/nwa/licenses --> install license --> browse your license file and add.
    Hope this helps.
    Regards
    Aditya
    Message was edited by:
            Aditya Adepu

Maybe you are looking for