Error installing new toner cartridge

Had my LaserJet 1200 for a long time and changed toner cartridges before but it will not accept this new one.  It installs fine but all I get is a light telling me something is wrong.  I swapped it in and out with the old one 3 times and it accepts the old one but not the new one.  Maybe I should just return it for another one.  Any thoughts?

If you haven't done so already, I would agree with you and return that cartridge.
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

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