Error installing or removing Itunes after trying to upgrade to 7.6
Hi There,
I recently tried to upgrade to 7.6 from 7.5 and this has caused me some issues.
Firstly when upgrading a dialog box opens stating that itunes.msi cannot be found in local settings - however it was there. I manually moved to the path still to no avail.
I followed all steps to remove itunes and do a clean install - as stated in the support site "how to uninstall section". This failed at the add remove stage. Stating "The older version of itunes cannot be removed. Please contact your technical support group".
As there was no add remove option I removed all references to itunes in my local settings folder, program files and registry and went to reinstall, however I am still getting the same message above when tryin to install.
Now I am stuck with no version of itunes at all on my PC. If anyone could help I would greatly appreciate it.
Do Apple have a default "scrubber" that will remove all reference/instances of itunes?
Many Thanks,
Martin
I'm having the same exact problem! The only diffrerence is that I haven't unistalled my current version and it still works. But I REALLY want those new iPod Touch Apps! But they require 7.6! Why is it when ever Apple does something great for us they some how find a way to screw us at the same time.
I don't want a scrubber however cause that migth wipe my settings and or library. Instead I want a magic file that fixes what ever apple screwed up and intalls 7.6!
....Or I suppose a copy of iTunes.msi for my version would do to....
My iTunes version is 7.4.3.1
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Having problems downloading iTunes. After an update notice, I was unable to open iTunes. I de-installed and attempted to reinstall it and it still won't open.
The first error duirn the update was a dll file missing, then a Windows error 7. The screen on the Apple site say Thank you for downloading, but still not there.A msi file is short for microsoft installer. It normally is for installation, removal, and maintenance for a program. So iTunes.msi would be used for the updating of the program. For some reason it isnt finding this so we can't update, install, or remove it.
From what I have seen windows installer cleanup utility solved related problems before.
I found this forum about removing and installing a new iTunes. It was about someone who was trying to isntall iTunes, and was looking for msi file and asked for help. Using this should allow you to be able to install iTunes. It won't give you the msi file but will allow you to isntall iTunes over again.
This was what was said.
Another option in case you can't get an msi. (Or even if you can ... the msi's mentioned in the messages may be damaged rather than missing.)
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If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
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Thanks for using Apple Support Communities.
it may be necessary to remove all traces of iTunes and related software components from your computer before reinstalling iTunes.
For more information on this, take a look at:
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/ht1923
1. Remove iTunes and related components from the Control Panel
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http://support.apple.com/kb/ht1926
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.
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